Hi Chuck and Shawntel, We want to follow up to see if your office has been able to review the table showing the latest round of CDHC denials? To ensure we are all on the same page moving forward, we would like your office's guidance on how to proceed with the balances for each client. Thank you. Regards, Marc Atkinson Senior Client Account Specialist Customer Contact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Direct billing@thekey.com
On
Tue, 16 Dec at 4:28 PM
, Marc Atkinson <collectionsteam@thekey.com> wrote:
Hi Shawntel and Chuck,
Please see below for the information concerning the latest round of CDHC denials, for DOS covering 11/17-11/28. These notices were just received and not discussed in any of our meetings.
Please review and advise on how your office wants to proceed with these clients and balances.
Thank you.
Client
Date of Service
Explanation Number
Reason
Claimed Amount
CDHC Payment
Amount to Move to Client
146691 Mary Albo CDHC
11/17/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/19/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/20/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/21/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/24/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/26/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/27/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/28/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
146691 Mary Albo CDHC Total
$544.48
$0.00
$544.48
146984 Ray Albo CDHC
11/17/2025
16944
This claim has been previously submitted for assessment - Multiple Care Agencies
$68.06
$0.00
$68.06
11/19/2025
16944
This claim has been previously submitted for assessment - Multiple Care Agencies
$68.06
$0.00
$68.06
11/20/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/21/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/24/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/26/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$187.17
$0.00
$187.17
11/27/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
11/28/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
146984 Ray Albo CDHC Total
$663.59
$0.00
$663.59
148248 Carolyne Lewis CDHC
11/20/2025
1834
The number of times the patient is entitled to this service has been exceeded with this claim - Exceeded Hours
$272.24
$147.35
$124.89
11/21/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$272.24
$0.00
$272.24
11/22/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$199.76
$0.00
$199.76
148248 Carolyne Lewis CDHC Total
$744.24
$147.35
$596.89
153754 Teresa Didomenicantonio CDHC
11/26/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$136.12
$0.00
$136.12
153754 Teresa Didomenicantonio CDHC Total
$136.12
$0.00
$136.12
156468 Lorraine Monette CDHC
11/18/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$136.12
$0.00
$136.12
11/21/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$170.15
$0.00
$170.15
11/25/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$136.12
$0.00
$136.12
11/28/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$170.15
$0.00
$170.15
156468 Lorraine Monette CDHC Total
$612.54
$0.00
$612.54
159594 Thomas Chau CDHC
11/20/2025
16944
This claim has been previously submitted for assessment - Multiple Care Agencies
$42.54
$0.00
$42.54
159594 Thomas Chau CDHC Total
$42.54
$0.00
$42.54
159608 Minh Nguyen CDHC
11/20/2025
16944
This claim has been previously submitted for assessment - Multiple Care Agencies
$170.15
$0.00
$170.15
159608 Minh Nguyen CDHC Total
$170.15
$0.00
$170.15
159613 Tho Nguyen CDHC
11/20/2025
16944
This claim has been previously submitted for assessment - Multiple Care Agencies
$127.61
$0.00
$127.61
11/25/2025
1834
The number of times the patient is entitled to this service has been exceeded with this claim - Exceeded Hours
$127.61
$62.96
$64.65
11/26/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$127.61
$0.00
$127.61
11/27/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$127.61
$0.00
$127.61
11/28/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$127.61
$0.00
$127.61
159613 Tho Nguyen CDHC Total
$638.05
$62.96
$575.09
166513 Edward Grantham CDHC
11/28/2025
1834
The number of times the patient is entitled to this service has been exceeded with this claim - Exceeded Hours
$97.33
$47.30
$50.03
166513 Edward Grantham CDHC Total
$97.33
$47.30
$50.03
175943 Irene Huber CDHC
11/27/2025
1834
The number of times the patient is entitled to this service has been exceeded with this claim - Exceeded Hours
$68.06
$4.42
$63.64
11/28/2025
39297
The frequency limitation for this service has been exceeded - Exceeded Hours
$68.06
$0.00
$68.06
175943 Irene Huber CDHC Total
$136.12
$4.42
$131.70
Grand Total
$3,785.16
$262.03
$3,523.13
Regards,
Marc Atkinson
Senior Client Account Specialist
Customer Contact & Collections Center
866-226-1702 - Main Line
239-264-1290 - Direct
billing@thekey.com