Re: 150290 CDHC - Reconciliation of Denials/ Overpayments & Confirm Correct Invoicing: Payments 985066, 985068, 993859, 993860, 1007416, & 1007419 - [#1341955]

--000000000000006339064640494f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I don=E2=80=99t think that there is anything that can be done about them. I= just know that the daughter for Thomas, Tho, and Minh is very upset and cannot afford to pay anything so as far as I was aware, I believe it was said that we would be writing it off. I=E2=80=99m just not sure where we stand on tha= t and she=E2=80=99s very confused and worried still. I have been able to get her to move all of her client directed home care hours over to our organization. She was using about 50 hours with another company, but she will be putting all of the hours with us so that way we can track the hours and she doesn=E2=80=99t have any more overage going for= ward, including December. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Thu, Dec 18, 2025 at 1:56=E2=80=AFPM Marc Atkinson wrote: > Hi Chuck and Shawntel, > > We want to follow up to see if your office has been able to review the > table showing the latest round of CDHC denials? To ensure we are all on t= he > same page moving forward, we would like your office's guidance on how to > proceed with the balances for each client. > > Thank you. > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct > billing@thekey.com > > On Tue, 16 Dec at 4:28 PM , Marc Atkinson > wrote: > Hi Shawntel and Chuck, > > Please see below for the information concerning the latest round of CDHC > denials, for DOS covering 11/17-11/28. These notices were just received a= nd > not discussed in any of our meetings. > > Please review and advise on how your office wants to proceed with these > clients and balances. > > Thank you. > > > Client Date of Service Explanation Number Reason Claimed Amount CDHC > Payment Amount to Move to Client > 146691 Mary Albo CDHC 11/17/2025 39297 The frequency limitation for this > service has been exceeded - Exceeded Hours $68.06 $0.00 $68.06 > 11/19/2025 39297 The frequency limitation for this service has been > exceeded - Exceeded Hours $68.06 $0.00 $68.06 > 11/20/2025 39297 The frequency limitation for this service has been > exceeded - Exceeded Hours $68.06 $0.00 $68.06 > 11/21/2025 39297 The frequency limitation for this service has been > exceeded - Exceeded Hours $68.06 $0.00 $68.06 > 11/24/2025 39297 The frequency limitation for this service has been > exceeded - Exceeded Hours $68.06 $0.00 $68.06 > 11/26/2025 39297 The frequency limitation for this service has been > exceeded - Exceeded Hours $68.06 $0.00 $68.06 > 11/27/2025 39297 The frequency limitation for this service has been > exceeded - Exceeded Hours $68.06 $0.00 $68.06 > 11/28/2025 39297 The frequency limitation for this service has been > exceeded - Exceeded Hours $68.06 $0.00 $68.06 > 146691 Mary Albo CDHC Total $544.48 $0.00 $544.48 > 14698