Hi Team,
I am bumping this back up in your inboxes to see if there is any additional
feedback on the proposed Couples Care Intake & Scheduling SOP.
I would like to streamline this process and have a training ready for
rollout no later than March. Before we proceed, I want to ensure we have
incorporated feedback from your teams.
Please let me know if you have any further input.
Best,
On Wed, Feb 18, 2026 at 7:44 AM Audra Williams <audraw@thekey.com> wrote:
> Hi Team!
>
> As part of our efforts to streamline the Couples Care intake and
> scheduling process, I’ve completed a first draft of a proposed SOP. DRAFT:
> Couples Care Intake, Scheduling and Billing Process
> <https://docs.google.com/document/d/1JyGCdfqwGOyIhXMBXB24mfXPyeF-R8Du-dvrfjpDMh0/edit?usp=sharing> Our
> goal is to ensure the workflow is clear, operationally practical for the
> field, and fully aligned with billing requirements.
>
> I would greatly value your input to help refine this before broader
> rollout. Please feel free to add comments directly within the document, or
> reach out to me if you’d prefer to discuss feedback live. I am happy to
> connect at any time to review together. Also, pleas share with your SME's
> in your regions for feedback.
>
> Thank you in advance for your partnership and expertise in helping us
> build a process that works well for both operations and billing teams.
> Best,
>
> --
> Audra Williams
> National Director, Quality and Care Innovation
> audraw@thekey.com
> Mobile: (425) 757-7027
> https://thekey.com
> <https://thekey.com>
>
--
Audra Williams
National Director, Quality and Care Innovation
audraw@thekey.com
Mobile: (425) 757-7027
https://thekey.com
<https://thekey.com>