Tammi,
Good morning. Please move forward with the Demand Letter for Janet Young by the close of business today. We had given her until the end of the week to make payment and that did not happen. Please let me know if there is anything that you need from me to put the letter together. Thank you.
Gerard
From: Tammi Franzese <tammi.franzese@thekey.com>
Sent: Tuesday, May 7, 2024 11:27 AM
To: eclark@thekey.com
Cc: gerard.draetta@thekey.com; Michelle Hudgins <michelle.hudgins@thekey.com>
Subject: Re: FW: Janet Yount - Coat Damage- Insurance Coverage
Good Morning Liz,
You got it. I'll update the tracker and create a folder too.
Best,
Tammi Franzese
Senior Corporate Paralegal | TheKey
813.521.5269
<https://homecareassistance.com/>
On Tue, May 7, 2024 at 7:44 AM <eclark@thekey.com <mailto:eclark@thekey.com> > wrote:
Hi Tammi-
Can we draft a demand letter to send to this client, please? It’s below our typical amount but Laszlo would like us to pursue at least the letter and see how it goes.
Elizabeth Clark
Director
From: Laszlo Kovacs <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >
Sent: Monday, May 6, 2024 5:01 PM
To: eclark@thekey.com <mailto:eclark@thekey.com>
Subject: Re: Janet Yount - Coat Damage- Insurance Coverage
I’d support it.
On May 6, 2024, at 5:28 PM, eclark@thekey.com <mailto:eclark@thekey.com> wrote:
I don’t disagree but they were on service for two weeks, and services ended in 2023. We can have legal send a demand letter, if you’ll support the effort based on the amount?
From: Laszlo Kovacs <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >
Sent: Thursday, May 2, 2024 8:34 AM
To: eclark@thekey.com <mailto:eclark@thekey.com>
Subject: RE: Janet Yount - Coat Damage- Insurance Coverage
Hi Liz,
Heard back from our PLP broker…this does sound like it would be covered by our policy, but only up to a value of $1K, and that’s not even considering our deductible. Would suggest we do not pursue this through our PLP coverage. Also, the below details from Cherly sound to me like a money grab by this client. If it were me, I’d tell them since the coat was in the laundry basket the CG aced in a way that was reasonable and we feel there is no fault on our end. Just my two cents…
Thanks,
From: <mailto:eclark@thekey.com> eclark@thekey.com < <mailto:eclark@thekey.com> eclark@thekey.com>
Sent: Wednesday, May 1, 2024 11:59 AM
To: 'Laszlo Kovacs' < <mailto:laszlo.kovacs@thekey.com> laszlo.kovacs@thekey.com>
Subject: FW: Janet Yount - Coat Damage- Insurance Coverage
Hello Laszlo
Can you help determine if this damage is covered by insurance where we could help to offset the w/o we will take here?
Elizabeth Clark
Director
From: Cheryl Cartwright < <mailto:ccartwright@thekey.com> ccartwright@thekey.com>
Sent: Wednesday, May 1, 2024 9:37 AM
To: <mailto:gerard.draetta@thekey.com> gerard.draetta@thekey.com
Cc: <mailto:eclark@thekey.com> eclark@thekey.com
Subject: Re: Janet Yount - Coat
Hi Gerard,
Please see attached. I am not sure if you were part of the other thread but I did contact Celine who did not recognize the coat and could not give a value. Bloomingdales (where they apparently bought the coat) also said they do not carry Celine coats and could not give a value.
Most of the coats on Celine's website are at most $6000.00 There are zero at the $20,000.00 USD which they claimed to have spent. There is no receipt of the purchase and we have offered $3000.00 as a replacement. Please also note that the coat was in the wash which is why the caregiver washed it.
This was a client we had only for two weeks.
<image001.png>
<image002.png>
<image003.png>
Cheryl
On Wed, May 1, 2024 at 1:21 PM <gerard.draetta@thekey.com <mailto:gerard.draetta@thekey.com> > wrote:
Cheryl,
Good afternoon. I believe that you have a picture of the coat in question relating to the account of Janet Young. Eliabeth Cark is requesting to see a copy of the picture. Would you please send it to us when you have a moment. Thank you.
Gerard A. Draetta
Collection Manager
<mailto:gerard.draetta@thekey.com> gerard.draetta@thekey.com
(561) 563-7058
TheKey.com
<image004.png>