--00000000000088541b060680d115 Content-Type: multipart/related; boundary="00000000000088541b060680d114" --00000000000088541b060680d114 Content-Type: multipart/alternative; boundary="000000000000885419060680d113" --000000000000885419060680d113 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John, Please see attached open invoice. Thanks, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] On Fri, Sep 29, 2023 at 10:59=E2=80=AFAM John Janiga wrote: > Hello Sumira, > > I see that this client is recently deceased. So the current payment metho= d > may be shut down. > > I usually allow a few days out of respect prior to calling the client's > family for an alternate payment. > > Can you send me over all the open invoices on the clients account ? > > Thank you, > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Thu, Sep 28, 2023 at 2:07=E2=80=AFPM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Vashon/ John, >> >> Please let me know when payment has been processed and received in the >> bank. >> I will send the billing team the statement after confirmation is receive= d >> from you. >> >> Thanks, >> *Sumira Suthesan* >> Accounts Receivable Specialist >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> On Thu, Sep 28, 2023 at 11:27=E2=80=AFAM Timothy Thomas = wrote: >> >>> The client passed away so the account must have been frozen. Please >>> speak with @Maria Licoudis to review options for >>> payment with the family. >>> >>> On Thu, Sep 28, 2023 at 11:14=E2=80=AFAM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> Hi Vashon, >>>> >>>> Can you please let John know the payment got rejected for Dusty Solomo= n? >>>> >>>> I'm waiting for Billing HelpDesk to create a FreshDesk ticket for me. >>>> Please let me know when the payment is deleted in QB, so I can run >>>> another statement. >>>> >>>> Thanks, >>>> *Sumira Suthesan* >>>> Accounts Receivable Specialist >>>> T: 438-230-3887 ext.1070006 >>>> www.TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Sep 28, 2023 at 11:07=E2=80=AFAM Vashon Palloo >>> vashon.palloo@thekey.com> wrote: >>>> >>>>> Hey Sumira, >>>>> >>>>> Looks like one of the payments belonged to Dusty Solomon. >>>>> >>>>> [image: image.png] >>>>> >>>>> On Thu, Sep 28, 2023 at 10:35=E2=80=AFAM Tim Thomas >>>>> wrote: >>>>> >>>>>> You need to go into the EFT platform and you can find it under >>>>>> returns. >>>>>> >>>>>> >>>>>> [image: PastedGraphic-1.tiff] >>>>>> >>>>>> *Tim Thomas Sr.* >>>>>> *514: 726 7647* >>>>>> >>>>>> tthomas@thekey.com >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Sep 28, 2023, at 10:18 AM, Vashon Palloo >>>>>> wrote: >>>>>> >>>>>> Hi Tim, >>>>>> >>>>>> Does it give you a client name, location, etc? Anything to help me >>>>>> narrow down who this was for? >>>>>> >>>>>> On Thu, Sep 28, 2023 at 10:10=E2=80=AFAM Sumira Suthesan >>>>> sumira.suthesan@thekey.com> wrote: >>>>>> >>>>>>> Hi Tim, >>>>>>> >>>>>>> Vashon has taken over payment processing for all Canadian sites. >>>>>>> >>>>>>> @Vashon Palloo Please note that there is >>>>>>> an EFT reject showing in our bank account in the amount of $4,425.3= 8 on >>>>>>> September 27th. >>>>>>> >>>>>>> Thanks, >>>>>>> >>>>>>> *Sumira Suthesan* >>>>>>> Accounts Receivable Specialist >>>>>>> T: 438-230-3887 ext.1070006 >>>>>>> www.TheKey.com >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>>> On Thu, Sep 28, 2023 at 10:01=E2=80=AFAM Tim Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Sumira, >>>>>>>> >>>>>>>> I have an EFT reject showing in our bank account in the amount of >>>>>>>> $4,425.38 on September 27th. Check in the EFT platform for last w= eeks >>>>>>>> payments for a return of that amount. >>>>>>>> >>>>>>>> >>>>>>>> [image: PastedGraphic-1.tiff] >>>>>>>> >>>>>>>> *Tim Thomas Sr.* >>>>>>>> *514: 726 7647* >>>>>>>> >>>>>>>> tthomas@thekey.com >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>> >>>>>> -- >>>>>> >>>>>> *Vashon Palloo* >>>>>> >>>>>> Senior Accounts Receivable Specialist >>>>>> >>>>>> vashon.palloo@thekey.com >>>>>> >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>> >>>>> -- >>>>> >>>>> *Vashon Palloo* >>>>> >>>>> Senior Accounts Receivable Specialist >>>>> >>>>> vashon.palloo@thekey.com >>>>> >>>>> [image: TheKey] >>>>> >>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> --000000000000885419060680d113 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John, Please see attached open invoi= ce. Thanks, = Sumira Suthesan Accou= nts Receivable Specialist T: 438-2= 30-3887 ext.1070006 www.TheKey.com On Fri,= Sep 29, 2023 at 10:59=E2=80=AFAM John Janiga < john.janiga@thekey.com > wrote: H= ello Sumira, I see that