Can you confirm the address it was sent to? It did not arrive at my home as requested (1406 Dayton Street) Thanks Jay Jay Bradley 778-938-3101 On Mar 31, 2026, at 10:30 AM, Sushmita R <itsupport@thekey.com> wrote: Hi Jay, I hope you’re doing well. According to our tracking records, your new docking station was successfully delivered yesterday. Could you kindly re-confirm once if you have received the package? Looking forward to your response. Regards Sushmita R Service Desk Engineer Sushmita.r@Thekey.com We are Happy to Assist You! On Fri, 27 Mar at 10:37 AM , Mike Conner <itsupport@thekey.com> wrote: Hi Jay, I'm sorry for the significant delay. You're docking station has been ordered and you should receive at the above address on Monday. If you have any questions, please let me know Thanks, Mike On Mon, 23 Mar at 3:46 PM , Jay Bradley <jason.bradley@thekey.com> wrote: HI Sneha, It will be a residential address. 1406 Dayton Street Coquitlam, BC V3E 0G1 Regards, Jay On Mon, 23 Mar 2026 at 12:42, Sneha Kumari < itsupport@thekey.com > wrote: Hi Jay, Good Day! This is to inform you that we checked internally regarding the shipment status, the monitor and docking station have been marked as undelivered and will need to be reordered. To proceed further, could you please confirm your complete shipping address? Additionally, kindly let us know whether this will be your office location or residential address. Thank you, and we look forward to your response. Regards, Sneha Kumari Service Desk Engineer sneha.kumari@thekey.com Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com TheKey.com On Mon, 9 Mar at 6:18 PM , Mike Conner < itsupport@thekey.com > wrote: Hi Jay, I have placed the order for a monitor and docking station. Pending any issues it should ship soon. Thanks, Mike On Fri, 6 Mar at 5:34 PM , Jay Bradley < jason.bradley@thekey.com > wrote: Hi Mike, Okay. Keep me posted on when you can place the order. J On Fri, 6 Mar 2026 at 14:27, Mike Conner < itsupport@thekey.com > wrote: Hi Jay, I hope you are well. I wanted to let you know that there has been an ongoing issue with the Canadian Amazon. I've been unable to place the order for a monitor or other IT related items. We have a case open with Amazon to help and try and resolve the issue. Once I can place the order I will let you know. Thanks, Mike On Thu, 5 Mar at 8:24 PM , Jay Bradley < jason.bradley@thekey.com > wrote: Hi Sneha, Yes. I would like to request a monitor. Thank you. <di