Fwd: 168948 Fran Derkson - Obtain Payment Method For Autopay, Send Invoices & Collect Payment For 1084162, 1089103, & 1093999, & Verification of VP Email Contacts - [#1161968]

Hi Joey and Montreal Office,     I just got off of the phone with Annette, for client Fran Derkson.     Annette and Tammi are seeking a courtesy/client satisfaction credit against CG JenniferAnwusi due to her alleged actions of being "odd and unproessional" with the client from an incident which occurred when the client was in the hospital on 7/29.     She did not want to go into many of the details but advised that your office should already know everything about it.     May your office please review this and advise if we should be granting a courtesty/satisfaction/service failure credit against this CG? If so, please confirm the amount we should give.     Thank you!     Regards,     Marc Atkinson  Senior Client Account Specialist  Billing Help Desk  866-226-1702  billing@thekey.com    
                           
                            On
                            Mon, 11 Aug at 11:43 AM
                            ,  Marc Atkinson <billing@thekey.com>  wrote:
                             
 Hi Tammi, 
   
 Thank you for sending the E-transfer payments totaling $2,491.73.  
   
 Please note that the balance due is now $7,057.53 (see attached invoices) and that full payment on every invoice is expected 2 days after the invoice is issued. 
   
 If you could please follow up with us to confirm payment for the remaining $7,057.53, that would be greatly appreciated. 
   
 Thank you! 
   
 Regards, 
   
 Marc Atkinson 
 Senior Client Account Specialist 
 Billing Help Desk 
 866-226-1702 
 billing@thekey.com 
 
                           
                            On
                            Thu, 7 Aug at 10:14 AM
                            ,  Tammi Derkson <tammi@accessigns.com>  wrote:
                             
 Hi Marc, 
 
 
  
   
 
 I had the same issue, I will call your billing dept and send an e-transfer.
 
 
 
  
   
 
 
 



 


 



 



 
 
Merci / Thanks

 
 
 
 



 


 


 



 
  
 
 
 
 



 
 
Tammi Derkson 
VP of Business Development / Partner, Access Signs
 
 
 
 


 



 
 
 450-674-3333   205   www.accessigns.com   514-824-8031
 
 
 
 


 
 
 tammi@accessigns.com
 
 
 
 


 
 
 2351
 Boul. Fernand Lafontaine, longueuil, QC, J4N1N7
 
 
 
 



 


 



 
  
 
 
 
 
  
 
 
 
 
  
 
 
 



 



 



 


 


 



 
 
IMPORTANT: Veuillez noter que notre industrie connaît des problèmes sans précédent dans la chaîne d’approvisionnement
 et des pénuries de stock. Bien que certaines substitutions de produits puissent
être nécessaires, nous ferons tout notre possible pour livrer chaque commande en temps opportun. Nous vous encourageons
à
planifier
à
l’avance dans la mesure du possible.
 
 
 
 



 


 


 



 


 



 
  
 
 
 
 
  
 
 
 
 
  
 
 
 
 
  
 
 
 



 



 


 



 


 
 
 
 
 
 
 



 
 
 

 
 
 
 
 
  
 
 
 
  
 From: Marc Atkinson <billing@thekey.com>
 
Sent: August 7, 2025 9:36 AM 
To: Tammi Derkson <tammi@accessigns.com>; joey.taylor@thekey.com; schrierstudio@gmail.com 
Cc: michelle.hudgins@thekey.com; tt@thekey.com 
Subject: Fwd: 168948 Fran Derkson - Obtain Payment Method For Autopay, Send Invoices & Collect Payment For 1084162, 1089103, & 1093999, & Verification of VP Email Contacts - [#1161968]
 
 
 


 
   
 



 
 
 
 
CAUTION: This email originated from outside the organization. Do not click links or open attachments
 unless you recognize the sender and know the content is safe. 
 
 
 
 
 



 
 
 
 
 
 
 Hi Tammi, 
 
 
 
 
  
   
 
 
 
 The last 4 digits of the Fran's Visa card that was submitted to us is 8135. We attempted to enter in the card into our Versapay system on more than one occassion, but it
 kept coming back as declined.  
 
 
 
 
  
   
 
 
 
 Please note that it's very sensitive to the name on the card (has to match exactly) and the postal code. 
 
 
 
 
  
   
 
 
 
 We have added Daniel's email address into Versapay and he will be receiving the invoices moving forward. 
 
 
 
 
  
   
 
 
 
 Thank you. 
 
 
 
 
  
   
 
 
 
 Regards, 
 
 
 
 
  
   
 
 
 
 Marc Atkinson 
 
 
 
 
 Senior Client Account Specialist 
 
 
 
 
 Billing Help Desk 
 
 
 
 
 866-226-1702 
 
 
 
 
 billing@thekey.com 
 
 
 
 
 
 
 
 
On Wed, 6 Aug at 8:26 PM
, Tammi Derkson <tammi@accessigns.com> wrote:

 
 
 
 
 
 Hi Marc, 
 
 
 
 
 Can you ensure that Daniel receives the invoices as well as myself is this possible.  
 
 
 
 
 
 
   
 
 
 
 



 
 
 
Merci / Thanks
 
 
 
 
 



  
   
 



 
 



 
 
 
Tammi Derkson 
VP of Business Development / Partner, Access Signs
 
 
 
 
 


 



 
 
 
 450-674-3333   205   www.accessigns.com   514-824-8031
 
 
 
 
 


 
 
 
 tammi@accessigns.com
 
 
 
 
 


 
 
 
 2351
 Boul. Fernand Lafontaine, longueuil, QC, J4N1N7  
 
 
 
 



 


 



 
 
  
 
 
 
 
 
 
  
 
 
 
 
 
 
  
 
 
 
 



 



 



  
   
 



 
 
 
IMPORTANT: Veuillez noter que notre industrie connaît des problèmes sans précédent dans la chaîne d’approvisionnement et des pénuries
 de stock. Bien que certaines substitutions de produits puissent être nécessaires, nous ferons tout notre possible pour livrer chaque commande en temps opportun. Nous vous encourageons à planifier à l’avance dans la mesure du possible.

 
 
 
 
 



  
   
 



 


 



 
 
  
 
 
 
 
 
 
  
 
 
 
 
 
 
  
 
 
 
 
 
 
  
 
 
 
 



 



 
 
 
 
 
 

 
 
 
 
 
 
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