Re: 168948 Fran Derkson - Obtain Payment Method For Autopay, Send Invoices & Collect Payment For 1084162, 1089103, & 1093999, & Verification of VP Email Contacts - [#1161968]

--000000000000254e90063c2fe672 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No credit will be given. I already spoke to Tammy and told her this. The client would call the caregiver on her days off and have her go in. We never billed the client for these hours as a courtesy to the family. On Tue, Aug 12, 2025 at 3:12=E2=80=AFPM Marc Atkinson = wrote: > Hi Joey and Montreal Office, > > I just got off of the phone with Annette, for client Fran Derkson. > > Annette and Tammi are seeking a courtesy/client satisfaction credit > against CG JenniferAnwusi due to her alleged actions of being "odd and > unproessional" with the client from an incident which occurred when the > client was in the hospital on 7/29. > > She did not want to go into many of the details but advised that your > office should already know everything about it. > > May your office please review this and advise if we should be granting a > courtesty/satisfaction/service failure credit against this CG? If so, > please confirm the amount we should give. > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Billing Help Desk > 866-226-1702 > billing@thekey.com > > On Mon, 11 Aug at 11:43 AM , Marc Atkinson wrote: > Hi Tammi, > > Thank you for sending the E-transfer payments totaling $2,491.73. > > Please note that the balance due is now $7,057.53 (see attached invoices) > and that full payment on every invoice is expected 2 days after the invoi= ce > is issued. > > If you could please follow up with us to confirm payment for the remainin= g > $7,057.53, that would be greatly appreciated. > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Billing Help Desk > 866-226-1702 > billing@thekey.com > > On Thu, 7 Aug at 10:14 AM , Tammi Derkson wrote: > Hi Marc, > > I had the same issue, I will call your billing dept and send an > e-transfer. > > Merci / Thanks > [image: photo] > *Tammi Derkson* > *VP of Business Development / Partner, Access Signs* > [image: icon] 450-674-3333 [image: icon] 205 [image: icon] > www.accessigns.com [image: icon] 514-824-8031 > [image: icon] tammi@accessigns.com > [image: icon] 2351 Boul. Fernand Lafontaine, longueuil, QC, J4N1N7 > > [image: facebook] > [image: instagram] > [image: linkedin] > IMPORTANT: Veuillez noter que notre industrie conna=C3=AEt des probl=C3= =A8mes sans > pr=C3=A9c=C3=A9dent dans la cha=C3=AEne d=E2=80=99approvisionnement et de= s p=C3=A9nuries de stock. Bien > que certaines substitutions de produits puissent =C3=AAtre n=C3=A9cessair= es, nous > ferons tout notre possible pour livrer chaque commande en temps opportun. > Nous vous encourageons =C3=A0 planifier =C3=A0 l=E2=80=99avance dans la m= esure du possible. > [image: Gallery Image] > [image: Gallery Image] > [image: Gallery Image] > [image: Gallery Image] > > [image: __tpx__] > > From: Marc Atkinson > *Sent:* August 7, 2025 9:36 AM > *To:* Tammi Derkson ; joey.taylor@thekey.com; > schrier