Congratulations Ladies - you are Amazing!💃
On Tue, Jan 13, 2026 at 4:54 PM Bridgett Scherer <bscherer@thekey.com>
wrote:
> Hello all!
>
> I am pleased to provide another update on our Client Success Manager Pulse
> Survey Platform, as well as an exciting update for expanding this survey
> program to all of our clients.
>
> First - we continue to see *perfect 10s across the board for every single
> CSM Pulse Survey received*! This is by far the strongest performing area
> of our entire client feedback program, and continues to showcase our
> exemplary CSM team. We have yet to receive a single CSM Pulse Survey
> response with a score lower than 10. Please see a few excerpts from recent
> surveys responses:
>
> 🌟 “Kristal contacted me within a very short time after my call to the
> Key. I am extremely grateful as I was overwhelmed with my moms home
> situation and health change. Kristal was reassuring that help was available
> and soon. When Kristal and Neli arrived that day I saw and believed we
> would be ok. Thank you!! In addition Kristal has been available and helpful
> as I determine my changing needs with mom. Hopefully soon I figure out the
> best fit for support hours.” - *Kristal Parris, Toronto*
>
> 🌟 “Kristen has done an outstanding job helping me secure health aides for
> my sister. She is very knowledgeable and caring. It has been a pleasure
> working with her.” - *Kristen Bourne, Grand Strand*
>
> 🌟 “In my brief time working with Jennifer, I have found her to be
> extremely prompt, knowledgeable, insightful and caring. Her interactions
> with the person needing care and the rest of the family have been
> impeccable thus far.” - *Jinniefer Castillo, Chicago*
>
> 🌟 “She has been excellent - we are so grateful for the speed at which she
> was able to accommodate us and for how quickly she understood my dad’s
> personality and needs to match him with amazing caregivers/nurses.” - *Maria
> Licoudes, Montreal*
>
> 🌟 “She acted with urgency when we needed someone to care for my mother in
> law on short notice. She stayed in touch every step of the way, and we are
> so grateful to her” - *Roxanne Escropiso, Dallas*
>
> 🌟 “Nicole is very knowledgeable in the field of home care esp working
> with more senior adults and their unique needs. Nicole has tremendous
> patience with her clients / families that are tech challenged! Nicole
> walked me through all the electronic payment system and invoice sites.” - *Nicole
> Bell, Boston*
>
> Please join me in congratulating our exceptional, best in class Client
> Success Team!
>
> Secondly, I am excited to announce that we will be rolling out our CSM and
> CG Pulse program to all clients beginning* Monday, Jan. 26th. *As a
> reminder, all new clients after September 29th, 2025 have already been
> receiving these surveys, so our expected impact for existing clients is
> minimal. Additionally, existing clients will only receive a CG pulse survey
> for any NEW scheduled caregivers after 1/26 - they will not receive a flood
> of surveys for any pre-existing caregivers on schedule. If you have any
> questions or concerns, please reach out to me and I will be happy to
> discuss or troubleshoot.
>
> Again, thank you to our incredible, hard working Client Success Manager
> team! Keep shining, y'all!
>
> Cheers,
>
>
> Bridgett Scherer
>
> Director, Client Experience | TheKey
>
> Mobile: 425.429.1064
> <https://thekey.com>
>
--
*Sherrie Wright*
Client Success Manager| TheKey
Mobile: 203-695-1636
Office: 860-677-4948
<http://www.thekey.com>