Hi Tim,
Thank you for reaching out!
Kindly confirm full name of the account (Home Care Assistance - Winnipeg, Home Care Assistance (Montreal) Inc., Home Care Assistance Oakville, etc). Also, please confirm if we should add Patrick under the myBackcheck (https://www.mybackcheck.com/) or Backcheck 2.0 (https://webclient.backcheck.net/Login.aspx).
Let us know if there is anything we can assist you with.
Best regards,
May Cabra
Support Case Number: 42450681
First Advantage - Customer Care
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From: Timothy Thomas [tt@thekey.com]
Sent: 9/19/2025 3:21 PM
To: client.supportcanada@sterlingcheck.com
Cc: kguildner@thekey.com; patrick.strong@thekey.com; christina.archer@thekey.com
Subject: Re: New User for Sterling
CAUTION - This message originated outside of First Advantage
Good afternoon,
Please add Patrick Strong to our account so that he may process background checks.
Thank you
Tim
On Fri, Sep 19, 2025 at 3:17 PM Christina Archer <christina.archer@thekey.com> wrote:
Hi Tim!
I hope you're doing well and are ready for the weekend.
The Onboarding Team is currently transitioning work from one specialist to the other. Effective 9/29, Patrick Strong will be taking over Canada locations from Meera Ladani.
Are you able to assist in getting him a username and password for Sterling?
I look forward to hearing from you!
Best,
Christina Archer
Manager, Onboarding Experience | TheKey
Mobile: 279-243-2425 ext. 790013 | Cell: 813-501-2201