Good morning,
I was just informed that we have a shared username/password for Sterling.
This is shared between the Recruiter and Onboarding Specialist.
We will proceed with the same process, and I will share the
username/password with the new user: Patrick Strong.
Thank you for your assistance.
Best,
*Christina Archer*
Manager, Onboarding Experience | TheKey
Mobile: 279-243-2425 ext. 790013 | Cell: 813-501-2201
[image: https://calendar.app.google/7J7LdKd5E82sFi4KA]
<https://calendar.app.google/7J7LdKd5E82sFi4KA>
On Mon, Sep 22, 2025 at 4:48 AM Client.Support Canada <
client.supportcanada@fadv.com> wrote:
> Hi Tim,
>
> Thank you for reaching out!
>
> Kindly confirm full name of the account (Home Care Assistance - Winnipeg,
> Home Care Assistance (Montreal) Inc., Home Care Assistance Oakville, etc).
> Also, please confirm if we should add Patrick under the myBackcheck (
> https://www.mybackcheck.com/)
> <https://www.mybackcheck.com/Public/Login.aspx> or Backcheck 2.0 (
> https://webclient.backcheck.net/Login.aspx).
>
> Let us know if there is anything we can assist you with.
>
>
>
>
>
> Best regards,
>
> May Cabra
> *Support Case Number:* 42450681
> *First Advantage - Customer Care*
>
> *Need support?* Go to help.fadv.com
> <https://care.fadv.com/s/?utm_source=help&utm_medium=agent_sign> to *Chat
> with an Expert*
> ------------------------------
> This email is CONFIDENTIAL. It is intended only for the use of the person
> to whom it is addressed.
> Any distribution, copying or other use by anyone else is strictly
> prohibited. If you have received this message in error, please telephone or
> email us immediately and destroy this message.
>
>
>
> --------------- Original Message ---------------
> *From:* Timothy Thomas [tt@thekey.com]
> *Sent:* 9/19/2025 3:21 PM
> *To:* client.supportcanada@sterlingcheck.com
> *Cc:* kguildner@thekey.com; patrick.strong@thekey.com;
> christina.archer@thekey.com
> *Subject:* Re: New User for Sterling
>
> *CAUTION - This message originated outside of First Advantage*
>
> Good afternoon,
>
> Please add Patrick Strong to our account so that he may process background
> checks.
>
> Thank you
> Tim
>
> On Fri, Sep 19, 2025 at 3:17 PM Christina Archer <
> christina.archer@thekey.com> wrote:
>
>> Hi Tim!
>>
>> I hope you're doing well and are ready for the weekend.
>>
>> The Onboarding Team is currently transitioning work from one specialist
>> to the other. Effective 9/29, Patrick Strong will be taking over Canada
>> locations from Meera Ladani.
>>
>> Are you able to assist in getting him a username and password for
>> Sterling?
>>
>> I look forward to hearing from you!
>>
>> Best,
>>
>> *Christina Archer*
>>
>> Manager, Onboarding Experience | TheKey
>>
>> Mobile: 279-243-2425 ext. 790013 | Cell: 813-501-2201
>>
>>
>>
>> [image: https://calendar.app.google/7J7LdKd5E82sFi4KA]
>> <https://calendar.app.google/7J7LdKd5E82sFi4KA>
>>
>