Re: Heather Matthewson - HCA Winnipeg - The Key - Declined Payments
- From
- Brian Boxall <bboxall@thekey.com>
- To
- Timothy Thomas <tt@thekey.com>
- CC
- John Janiga <john.janiga@thekey.com>, Chuck Terlesky <cterlesky@thekey.com>, Marc Atkinson <marc.atkinson@thekey.com>
- Date
- Wed, 3 Apr 2024 09:
- Folder
- INBOX
📎 image.png
Yes, 28 hrs a week On Wed, Apr 3, 2024 at 9:30 AM Timothy Thomas <tt@thekey.com> wrote: > Is this client still on service? > > On Wed, Apr 3, 2024 at 10:24 AM John Janiga <john.janiga@thekey.com> > wrote: > >> Thank you Brian. >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com <john.janiga@thekey.com>* >> *408-647-7538 * >> TheKey.com <https://www.thekey.com/> >> [image: TheKey] <https://homecareassistance.com/> >> >> >> >> On Wed, Apr 3, 2024 at 10:13 AM Brian Boxall <bboxall@thekey.com> wrote: >> >>> Left a voicemail asking for a callback asap >>> >>> On Wed, Apr 3, 2024 at 9:11 AM Brian Boxall <bboxall@thekey.com> wrote: >>> >>>> I will call him now. >>>> >>>> On Wed, Apr 3, 2024 at 9:04 AM John Janiga <john.janiga@thekey.com> >>>> wrote: >>>> >>>>> Hello Chuck and Tim, >>>>> >>>>> We still have yet to receive payment for Heather's account balance >>>>> Matthewson, Heather 6 $2,570.40 $5,997.60 $5,997.60 $14,565.60 >>>>> >>>>> Does anyone have an update from Mark Mathewson, he stated he was >>>>> working with Marc Atkinson directly. >>>>> >>>>> Mark Matthewson <mark.matthewson@gmail.com> >>>>> Mar 18, 2024, 2:22 PM >>>>> to me, Heather, Brian, Chuck >>>>> John: >>>>> >>>>> FYI I have asked Marc Atkinson (on Friday March 15th) to send me a >>>>> copy of the all of the account activity going through Heather’s account >>>>> including both invoices and payments (i.e, the detail account receivable >>>>> detail transaction going through Heather’s A/R) so that I can >>>>> determine what's gone wrong and how to fix the same at Heather's end. >>>>> I suggest that you connect with Marc to see where he's at. >>>>> On receipt of the information I hope to solve the problem. >>>>> >>>>> >>>>> Mark >>>>> >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com <john.janiga@thekey.com>* >>>>> *408-647-7538 * >>>>> TheKey.com <https://www.thekey.com/> >>>>> [image: TheKey] <https://homecareassistance.com/> >>>>> >>>>> >>>>> >>>>> On Wed, Mar 27, 2024 at 11:20 AM Chuck Terlesky <cterlesky@thekey.com> >>>>> wrote: >>>>> >>>>>> Thanks, Brian and John. >>>>>> >>>>>> On Wed, Mar 27, 2024 at 8:21 AM Timothy Thomas <tt@thekey.com> wrote: >>>>>> >>>>>>> Agreed. Thanks guys. >>>>>>> >>>>>>> Tim Thomas >>>>>>> Head of Canada Division >>>>>>> *Please note my email has changed:* >>>>>>> tt@TheKey.com <tt@thekey.com> >>>>>>> (514) 591-9387 >>>>>>> TheKey.ca <https://www.thekey.ca/> >>>>>>> [image: TheKey] <https://www.thekey.com/> >>>>>>> >>>>>>> >>>>>>> On Wed, Mar 27, 2024 at 10:09 AM Brian Boxall <bboxall@thekey.com> >>>>>>> wrote: >>>>>>> >>>>>>>> Sounds good. >>>>>>>> >>>>>>>> Thank you >>>>>>>> >>>>>>>> On Wed, Mar 27, 2024 at 9:07 AM John Janiga <john.janiga@thekey.com> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hello Brian, >>>>>>>>> >>>>>>>>> Thanks for the update. >>>>>>>>> >>>>>>>>> If no payment is received by this time next week, I will formally >>>>>>>>> request suspension of services. >>>>>>>>> >>>>>>>>> Best regards, >>>>>>>>> *John Janiga* >>>>>>>>> Senior Accounts Receivable Specialist >>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>* >>>>>>>>> *408-647-7538 * >>>>>>>>> TheKey.com <https://www.thekey.com/> >>>>>>>>> [image: TheKey] <https://homecareassistance.com/> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On Wed, Mar 27, 2024 at 10:04 AM Brian Boxall <bboxall@thekey.com> >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Heather M informed me on Tues, that funds are being moved to the >>>>>>>>>> correct account and this should be resolved shortly. >>>>>>>>>> >>>>>>>>>> Lets give it another week? I can inform them that we will suspend >>>>>>>>>> care on X date if no payment is received. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Wed, Mar 27, 2024 at 8:45 AM John Janiga < >>>>>>>>>> john.janiga@thekey.com> wrote: >>>>>>>>>> >>>>>>>>>>> Hello Brian and Chuck, >>>>>>>>>>> >>>>>>>>>>> The client Heather Mathewson is now behind on payments to the >>>>>>>>>>> amount of $14,565.60. >>>>>>>>>>> >>>>>>>>>>> I believe all has been provided and payment has still not >>>>>>>>>>> been received. >>>>>>>>>>> >>>>>>>>>>> Mark Mathewson has requested information from Marc Atkinson and >>>>>>>>>>> it has been provided. >>>>>>>>>>> >>>>>>>>>>> How shall we proceed? >>>>>>>>>>> >>>>>>>>>>> We need to attain full payment or perhaps it's time to pause >>>>>>>>>>> care ? >>>>>>>>>>> >>>>>>>>>>> Please let me know your thoughts. >>>>>>>>>>> >>>>>>>>>>> Thank you for your assistance. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> *John Janiga* >>>>>>>>>>> Senior Accounts Receivable Specialist >>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>* >>>>>>>>>>> *408-647-7538 * >>>>>>>>>>> TheKey.com <https://www.thekey.com/> >>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On Mon, Mar 18, 2024 at 2:22 PM Mark Matthewson < >>>>>>>>>>> mark.matthewson@gmail.com> wrote: >>>>>>>>>>> >>>>>>>>>>>> John: >>>>>>>>>>>> >>>>>>>>>>>> FYI I have asked Marc Atkinson (on Friday March 15th) to send >>>>>>>>>>>> me a copy of the all of the account activity going through Heather’s >>>>>>>>>>>> account including both invoices and payments (i.e, the detail account >>>>>>>>>>>> receivable detail transaction going through Heather’s A/R) so >>>>>>>>>>>> that I can determine what's gone wrong and how to fix the same at Heather's >>>>>>>>>>>> end. >>>>>>>>>>>> I suggest that you connect with Marc to see where he's at. >>>>>>>>>>>> On receipt of the information I hope to solve the problem. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Mark >>>>>>>>>>>> >>>>>>>>>>>> <john.janiga@thekey.com> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> Hello Mark, >>>>>>>>>>>>> >>>>>>>>>>>>> Checking back in to see if you have an update available on >>>>>>>>>>>>> declined payments and also to see if you need anything else from my end, >>>>>>>>>>>>> please let me know. >>>>>>>>>>>>> >>>>>>>>>>>>> Thank you again for your assistance in this matter. >>>>>>>>>>>>> >>>>>>>>>>>>> Best Regards, >>>>>>>>>>>>> *John Janiga* >>>>>>>>>>>>> Senior Accounts Receivable Specialist >>>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>* >>>>>>>>>>>>> *408-647-7538 * >>>>>>>>>>>>> TheKey.com <https://www.thekey.com/> >>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/> >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> On Tue, Mar 12, 2024 at 11:26 AM John Janiga < >>>>>>>>>>>>> john.janiga@thekey.com> wrote: >>>>>>>>>>>>> >>>>>>>>>>>>>> Hello Mark and Heather, >>>>>>>>>>>>>> >>>>>>>>>>>>>> It was brought to my attention that charges have been >>>>>>>>>>>>>> declining for Heather's invoices since 1.16.2024. The listed return reason >>>>>>>>>>>>>> for declines was insufficient funds. >>>>>>>>>>>>>> >>>>>>>>>>>>>> [image: image.png] >>>>>>>>>>>>>> >>>>>>>>>>>>>> I have attached these invoices for your review. >>>>>>>>>>>>>> >>>>>>>>>>>>>> * We did have a transition in our accounting department and >>>>>>>>>>>>>> this was unfortunately overlooked until now. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Please let me know if you require any additional information >>>>>>>>>>>>>> and my direct number is shown below if you would like to discuss further. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Thank you for your attention to this matter, and apologies >>>>>>>>>>>>>> for the delay in notification. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Best Regards, >>>>>>>>>>>>>> *John Janiga* >>>>>>>>>>>>>> Senior Accounts Receivable Specialist >>>>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>* >>>>>>>>>>>>>> *408-647-7538 * >>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/> >>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/> >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> Mark M. >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Brian Boxall >>>>>>>>>> >>>>>>>>>> Client Success Manager >>>>>>>>>> >>>>>>>>>> Direct 431 887 1785 >>>>>>>>>> >>>>>>>>>> Office 204 489 6000 >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> TheKey.ca <https://thekey.ca/> >>>>>>>>>> >>>>>>>>>> [image: TheKey] >>>>>>>>>> >>>>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> Brian Boxall >>>>>>>> >>>>>>>> Client Success Manager >>>>>>>> >>>>>>>> Direct 431 887 1785 >>>>>>>> >>>>>>>> Office 204 489 6000 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> TheKey.ca <https://thekey.ca/> >>>>>>>> >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>>> >>>>>> >>>>>> -- >>>>>> Chuck Terlesky B.A., CCPE >>>>>> General Manager >>>>>> Winnipeg and Calgary >>>>>> >>>>>> Calgary: 403-301-3777 >>>>>> Winnipeg: 204-489-6000 >>>>>> >>>>>> TheKey.ca <https://thekey.ca/> >>>>>> >>>>>> [image: TheKey] >>>>>> >>>>>> >>>> >>>> -- >>>> Brian Boxall >>>> >>>> Client Success Manager >>>> >>>> Direct 431 887 1785 >>>> >>>> Office 204 489 6000 >>>> >>>> >>>> >>>> >>>> >>>> TheKey.ca <https://thekey.ca/> >>>> >>>> [image: TheKey] >>>> >>>> >>> >>> -- >>> Brian Boxall >>> >>> Client Success Manager >>> >>> Direct 431 887 1785 >>> >>> Office 204 489 6000 >>> >>> >>> >>> >>> >>> TheKey.ca <https://thekey.ca/> >>> >>> [image: TheKey] >>> >>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com <tt@thekey.com> > (514) 591-9387 > TheKey.ca <https://www.thekey.ca/> > [image: TheKey] <https://www.thekey.com/> > Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca <https://thekey.ca/> [image: TheKey]