Thank you for your help! Who leads that team?
On Mon, Jul 8, 2024 at 6:11 AM Renee Drobek <renee.drobek@thekey.com> wrote:
> Yes! These requests typically route to the Saviynt team rather than my
> team, so let me check in on the status and escalate. I'll get back to you
> when I have an update.
>
> On Sat, Jul 6, 2024 at 10:19 PM Audra Williams <audraw@thekey.com> wrote:
>
>> Renee, can you please help us to escalate this?
>>
>> Best,
>>
>> Audra Williams
>> Director, Divisional Operations
>> (425) 757-7027
>> TheKey.com <https://www.thekey.com/>
>>
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> On Thu, Jul 4, 2024 at 12:43 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> @Chad Everitt <chad.everitt@thekey.com> or @Audra Williams
>>> <audraw@thekey.com> Could you please help escalate this request. Still
>>> not no response from SF support.
>>>
>>> On Tue, Jun 18, 2024 at 1:57 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> @Mike Conner <mike.conner@thekey.com> could you assist with this
>>>> request as well?
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Sharon Speirs <sspeirs@thekey.com>
>>>> Date: Tue, Jun 18, 2024 at 1:19 PM
>>>> Subject: Fwd: Access for Shellie Lim
>>>> To: Sales Force IT Support <salesforcesupport@thekey.com>
>>>> Cc: Timothy Thomas <tt@thekey.com>
>>>>
>>>>
>>>> Hi there
>>>> I have sent in two tickets now for the same issue for Shellie Lim and
>>>> not having access to Sales Force.
>>>> Can anyone please get back to me and let me know where I should be
>>>> reaching out for help as our IT department is the one who sent me to your
>>>> team
>>>> Kind regards
>>>> Sharon
>>>>
>>>> Sharon, Speirs
>>>>
>>>> General Manager
>>>>
>>>> Vancouver, BC
>>>>
>>>> Office: 778.279.3634
>>>>
>>>> sspeirs@thekey.com
>>>>
>>>> TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Salesforce Support <salesforcesupport@homecareassistance.com>
>>>> Date: Wed, Jun 12, 2024 at 2:13 PM
>>>> Subject: Access for Shellie Lim
>>>> To: <sspeirs@thekey.com>
>>>>
>>>>
>>>> Hi SharonSpeirs, Thank you for submitting a request to the Salesforce
>>>> Support team. Your request has the ticket ID 832486. Please use this ticket
>>>> ID for any communication regarding this request. The Salesforce Support
>>>> team will keep you updated on the progress to resolving your ticket. Thank
>>>> you.
>>>>
>>>> 832486:611100
>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>