Hi Nimra, We need to follow up with you to confirm if you could please send us the complete screenshot of the bill payment screen which shows the areas that need to be filled out? Also, we do need you to send us an Etransfer prior to Monday, for as much as you can send in one payment. We need to start getting the account balance down. It is now at $25,121.99, and the rate that the balance is increasing is unsustainable to maintain. We can also process a payment over the phone through the PAD account that is being used to send the Etransfer payments. There is no fee for doing this. Thank you. Regards, Marc Atkinson Senior Client Account Specialist Customer Contact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Direct billing@thekey.com
On
Wed, 10 Dec at 12:54 PM
, Marc Atkinson <billing@thekey.com> wrote:
Hi Nimra,
After review, we are hoping that you could please send us a complete screenshot of the bill payment screen which shows the areas that need to be filled out. The screenshot you sent explaining that the account number is 16 digits was very helpful, but in order to fully resolve this matter, we feel we also need to confirm the other areas that need to be filled out on your end. From there, we should hopefully be able to provide you with the information you need.
Thank you!
Regards,
Marc Atkinson
Senior Client Account Specialist
Customer Contact & Collections Center
866-226-1702 - Main Line
239-264-1290 - Direct
billing@thekey.com
On
Wed, 10 Dec at 9:59 AM
, Marc Atkinson <billing@thekey.com> wrote:
Hi Nimra,
Thank you for confirming that.
We will need to look into this and hope to get you the information you need by the end of the day.
Regards,
Marc Atkinson
Senior Client Account Specialist
Customer Contact & Collections Center
866-226-1702 - Main Line
239-264-1290 - Direct
billing@thekey.com
On
Wed, 10 Dec at 12:27 AM
, 146220 Tanzil-Ur-Rehman Muahammad - Toronto <nimraazeem85@gmail.com> wrote:
Hello Marc
As mentioned before it should be 16 digits.
Please see attached screenshot 4011771642 doesn't seem to work. Kindly send me the 16 digits and the unpaid invoices so I can bring the balance upto date today. Thank you
On Tue, Dec 9, 2025, 11:33 a.m. Marc Atkinson <billing@thekey.com> wrote:
Hi Nimra,
The correct account number is 4011771642, as seen below
Regards,
Marc Atkinson
Senior Client Account Specialist
Customer Contact & Collections Center
866-226-1702 - Main Line
239-264-1290 - Direct
billing@thekey.com