Hi,
He had mentioned that he was to get a credit that wasn’t done correctly -
just want to make sure that he had this addressed?
On Fri, Jul 14, 2023 at 12:00 PM Lito Delapena <billing@thekey.com> wrote:
> Hi All,
>
> Just wrapped my phone call with Mr. Picken and his main concern is wanting
> to ensure that Alberta Health is being billed for their portion of the
> clients services. He mentioned that a chuck? and Ali would notify him in
> the past as to what the private pay portion would be after the billing to
> Alberta health was complete, with the clients current set up there is an
> active authorization set up where the billing is being directed strait to
> the parent payer.
>
> I let Mr. Picken know i would review the account and the invoicing and
> will connect back with him to review what has been billed to CD Home and
> also what they have paid TheKey to date.
>
>
> Thanks,
>
> Lito Delapena
> Help Desk Manager
> Billing@thekey.com
> 866-226-1702
>
>
> On Fri, 14 Jul at 1:10 PM , Timothy Thomas <tt@thekey.com> wrote:
> adding @Michelle Kenaga <michelle.Kenaga@thekey.com> for visibility.
>
> On Fri, Jul 14, 2023 at 1:04 PM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
>> Hi Shawntel,
>>
>> Did billing respond saying they would call? If not then I will now as I
>> don’t want this to sit.
>>
>> Let me know as I don’t want to step on toes.
>>
>> Cher
>>
>> On Thu, Jul 13, 2023 at 1:26 PM Shawntel Sousa <ssousa@thekey.com> wrote:
>>
>>> Hi,
>>>
>>> Can I please have someone call Bill Picken at 403-605-7557 as soon as
>>> possible.
>>>
>>> Bill has had multiple billing concerns that have still not been
>>> resolved, it is hard to list them all. It would be most beneficial for
>>> someone to call him and go through his billing since March as there are
>>> many errors. Bill has previously had dealings with Ali, but things were
>>> sorted incorrectly and some things not sorted. Bill is looking forward to
>>> speaking with some regarding the concerns.
>>>
>>> Thank you!
>>>
>>> *Thank you,*
>>> *Shawntel Sousa, LPN*
>>> Client Success Manager
>>>
>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office:
>>> 778-279-3634
>>> *TheKey.ca <http://TheKey.ca>*
>>>
>>> [image: TheKey]
>>>
>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
> 354194:611100
>
--
Warm regards,
Shawntel Sousa, LPN
Lead Client Care Manager
Home Care Assistance/The Key
Calgary Office number: (403) 301-3777
Winnipeg Office Number: (204) 489-6000
Mobile number: (403) 305-6588
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