Re: Re: Requested Information from HostGator Support

I am pretty sure Edward was removed years ago. He hasn't been with the
company since 2014 and my understanding was that Saba back in 2014
successfully changed that information.

Steve can you confirm this. Do we not have an email from Saba stating as
much?

Cheryl

On Wed., May 4, 2022, 2:26 p.m. James Sudimak (Web Support), <
dev@homecareassistance.com> wrote:

> Hi Gabe,
>
> We are having issues logging into Enom with that info, unfortunately.
>
> Enom requires us to provide the domain, not the email or username to log
> in:
>
>
> After attempting both edward@homecareassistance.com and
> torontohomecareassistance.ca along with the password combo, we are
> greeted with the login error message.
>
> Warm regards,
>
> James Sudimak
> Web Developer, TheKey
> thekey.com
> 221 Main St #520 <https://homecareassistance.zendesk.com/tickets/520>,
> San Francisco, CA 94105
>
>
> Attachment:
> image.png
> <https://riseco.zendesk.com/attachments/token/kcFZHREUMRjq5FRKm5EpXG4uX/?name=image.png>
>
> On May 4, 1:08 PM, Alexa Graziani wrote:
>
>> Micah provided that info, the login credentials are:
>> edward@homecareassistance.com
>> Welcome123!!
>>
>>
> On May 4, 12:41 PM, James Sudimak wrote:
>
>> Hi Steve / Gabe,
>>
>> Steve — Understood. We will coordinate with Gabe to confirm if we still
>> have access to Edward's old email.
>>
>> Gabe — Thanks for providing the email/password info. We've gone ahead and
>> requested a password reset request for the Enom account.
>>
>> May you be able to look into Edward's old email account? We can certainly
>> send another password reset request if needed. Thanks!
>>
>> Warm regards,
>>
>> James Sudimak
>> Web Developer, TheKey
>> thekey.com
>> 221 Main St #520 <https://homecareassistance.zendesk.com/tickets/520>,
>> San Francisco, CA 94105
>>
>>
> On May 3, 2:24 PM, Steve Darley wrote:
>
>> Hi all, Per my previous email, Edward left company in 2014.
>>
>>
>>
>>
>> Attachment:
>> image.png
>> <https://riseco.zendesk.com/attachments/token/qCmtf90aDI1a4Sbofb9IiOZSc/?name=image.png>
>> image.png
>> <https://riseco.zendesk.com/attachments/token/ug0N7zEI5yDJ3kL1ES6R2hBzB/?name=image.png>
>>
>
> On May 3, 2:21 PM, James Sudimak wrote:
>
>> Hi Gabe + Team,
>>
>> Thanks for providing the info re: the Enom account. We've gone ahead and
>> requested a password reset request.
>>
>>
>> Also, just a heads up that Enom asks for the domain instead of an email
>> or username to log in:
>>
>>
>> Has the password reset email been sent to edward@homecareassistance.com?
>> Thanks!
>>
>> Warm regards,
>>
>> James Sudimak
>> Web Developer, TheKey
>> thekey.com
>> 221 Main St #520 <https://homecareassistance.zendesk.com/tickets/520>,
>> San Francisco, CA 94105
>>
>>
>> Attachment:
>> image.png
>> <https://riseco.zendesk.com/attachments/token/cVPqYdsUdgO2zGBHnLkxpzytj/?name=image.png>
>> image.png
>> <https://riseco.zendesk.com/attachments/token/e0bkrdzbgRkRz25n0mFpXxzUh/?name=image.png>
>>
>
> On May 2, 8:46 AM, Steve Darley wrote:
>
>> I have attempted to retrieve information from Enom on this to no avail so
>> far.
>>
>> Edward Lee was the original franchisee of the Toronto location in 2013
>> and created/ registered the domain. We took it over in 2014. He hasn't been
>> involved at all since then.
>>
>> I asked for a password reset -  but my suspicion is that enom still has
>> Edward Lee's contact information on file.
>>
>> Will keep you posted.
>>
>> Steve
>>
>>
>>
>> Attachment:
>> image001.png
>> <https://riseco.zendesk.com/attachments/token/Ei2Q2w8S9p1mpwOF0cw0loF4H/?name=image001.png>
>>
>
> On Apr 29, 7:18 PM, Alexa Graziani wrote:
>
>> Thank you, Hafiz!
>>
>> Steve - please coordinate with the dev team on this.
>>
>> Sincerely,
>>
>>
>> Attachment:
>> image001.png
>> <https://riseco.zendesk.com/attachments/token/FpmfYWBJfLlQtVzZwsCwOWESj/?name=image001.png>
>>
>
> On Apr 29, 7:16 PM, Hafizullah Bahramzi wrote:
>
>> Happy Friday Team,
>>
>>
>>
>> The torontohomecareassistance.ca domain is not in hostgator. It was
>> registered by Steve with a company called enom and it’s still registered
>> with enom. The login information we have on file are no longer working.
>> Steve can do a reset of password.
>>
>>
>>
>> Here is the whois lookup info:
>>
>>
>> https://www.godaddy.com/whois/results.aspx?checkAvail=1&domain=torontohomecareassistance.ca
>>
>>
>>
>> The domain Fayaz mentioned is homecareassistancetoronto.ca which was
>> never used. We are happy to transfer that over to you as long as any domain
>> registration fees are paid.
>>
>>
>>
>> Here is the enom login page:
>> https://access.enom.com/default.aspx?action=login
>>
>>
>>
>> Have a great weekend everyone.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> Hafiz Bahramzi
>>
>> Saba, Inc.
>>
>> 3954 Murphy Canyon Rd | Suite D 201
>>
>> San Diego, CA 92123
>>
>> Office: 858-277-1717
>>
>> Mobile: 858-699-2011
>>
>> Fax:858-815-6887
>>
>> WWW.SABASEO.COM
>>
>> Powerful Online Marketing Strategies That Work
>>
>>
>>
>>
>>
>> Disclaimer: This message is intended only for the use of the Addressee
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>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Attachment:
>> image001.png
>> <https://riseco.zendesk.com/attachments/token/QqJvFcNXCCFLKBqmey8C59fMu/?name=image001.png>
>>
>
> On Apr 29, 7:12 PM, Alexa Graziani wrote:
>
>> Hi Edward,
>>
>> Did you get an EPP code for the Toronto website? Please coordinate with
>> Fayaz and our Dev team to get this transferred.
>>
>> Sincerely,
>>
>>
>> Attachment:
>> image001.png
>> <https://riseco.zendesk.com/attachments/token/QBpIqow0Avigr7zzrXuVDtqWx/?name=image001.png>
>>
>
> On Apr 29, 7:10 PM, Fayaz Rahman wrote:
>
>> Hi Alexa,
>>
>>
>>
>> Happy Friday! How are you? I hope all is well.
>>
>>
>>
>> I generated the EPP code for HCA Toronto and was sent to the contact on
>> file which was Edward Lee *edward@homecareassistance.com
>> <edward@homecareassistance.com>* and communicated that to James.
>>
>>
>>
>> James sent an email to Edward to send him the EPP code.
>>
>>
>>
>> Please let us know if we need to regenerate the EPP code.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Fayaz*
>>
>>
>>
>> *Fayaz Rahman*
>>
>> Project Manager
>>
>> *SABA Inc.*
>>
>> *Office: (858) 277-1717*
>>
>>
>>
>> [image: signature_960599189]
>>
>> Search Engine Marketing & Consulting
>>
>> *www.sabaseo.com <http://www.sabaseo.com/>*
>>
>>
>>
>>
>> *Helping You Grow Your Revenue through Powerful Online Marketing
>> Strategies*
>>
>>
>>
>>
>>
>> *From: *Alexa Graziani <agraziani@thekey.com>
>> *Date: *Friday, April 29, 2022 at 3:55 PM
>> *To: *Steve Darley <sdarley@homecareassistance.com>, Hafiz Bahramzi <
>> hafiz@sabaseo.com>, Fayaz <fayaz@sabaseo.com>
>> *Cc: *Timothy Thomas <tt@homecareassistance.com>, Cheryl Cartwright <
>> ccartwright@homecareassistance.com>, Development Team <dev@thekey.com>
>> *Subject: *Re: Fw: Requested Information from HostGator Support
>>
>>
>>
>> Hi Hafiz and Fayaz,
>>
>>
>>
>> Happy Friday! I hope you have a lovely weekend.
>>
>>
>>
>> When you're back on Monday, can you please work with our Dev Team to
>> transfer the domain for HCA Toronto? It looks like it's currently under
>> your account.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> On Fri, Apr 29, 2022 at 11:58 AM Steve Darley <
>> sdarley@homecareassistance.com> wrote:
>>
>>
>> This is the last communication I had with Hafiz re:domains - it's from
>> 2018.
>>
>>
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: *Hafiz Bahramzi* <hafiz@sabaseo.com>
>> Date: Wed, Oct 17, 2018 at 1:41 PM
>> Subject: Fw: Requested Information from HostGator Support
>> To: Steve Darley <sdarley@homecareassistance.com>
>>
>>
>>
>> here is the email.
>>
>>
>> ------------------------------
>>
>> *From:* HostGator <55172927@tickets.hostgator.com>
>> *Sent:* Wednesday, October 17, 2018 10:39 AM
>> *To:* Hafiz Bahramzi
>> *Subject:* Requested Information from HostGator Support
>>
>>
>>
>> Hello,
>>
>> Thank you for contacting HostGator Support.  The purpose of this
>> communication is to provide you with supplementary information as detailed
>> below.
>>
>> It looks as though your domain, torontohomecareassistance.ca, was not
>> automatically renewed this year due to an issue with the domain in our
>> billing system. We're terribly sorry for any inconvenience and we are
>> working to resolve the issue immediately by renewing the domain and
>> removing it's current redemption status.
>>
>>
>> Please do not reply to this message. Replies to this message are routed
>> to an unmonitored mailbox. If you have any further questions please refer
>> to http://support.hostgator.com/
>>
>> --
>> Jake M.
>> HostGator.com LLC
>> https://support.hostgator.com
>>
>>
>>
>>
>> --
>>
>> *Alexa Graziani *
>>
>> Senior Marketing Manager - Consumer Growth
>>
>> *Please note my email has changed: *
>>
>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>>
>> (650) 416-1538 Ext. 181538
>>
>> *TheKey.com <https://www.thekey.com/>*
>>
>> <https://homecareassistance.com/>
>>
>>
>>
>>
>> Attachment:
>> image001.png
>> <https://riseco.zendesk.com/attachments/token/H84FSKuaCKEIcAJ2mX0DDBF8s/?name=image001.png>
>>
> [MYP4LV-XKG9]
>