Re: Re: Requested Information from HostGator Support

----==_mimepart_6272b7408505_4f3faefd4cb9681926d5 Content-Type: multipart/alternative; boundary="--==_mimepart_6272b740844f_4f3faefd4cb968192549"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_6272b740844f_4f3faefd4cb968192549 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ------------------------------------------= ---- James Sudimak, May 4, 2022, 1:26 PM EDT Hi Gabe, We are having issues logging into Enom with that info, unfortunately. Enom requires us to provide the domain, not the email or username to log = in: ![](https://riseco.zendesk.com/attachments/token/kcFZHREUMRjq5FRKm5EpXG4= uX/?name=3Dimage.png) After attempting both edward@homecareassistance.com and torontohomecareas= sistance.ca along with the password combo, we are greeted with the login = error message. Warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520, San Francisco, CA 94105 Attachment: image.png On May 4, 1:08 PM, Alexa Graziani wrote: ----= ------------------------------------------ Alexa Graziani, May 4, 2022, 1:08 PM EDT Micah provided that info, the login credentials are: edward@homecareassistance.com Welcome123!! On May 4, 12:41 PM, James Sudimak wrote: ----= ------------------------------------------ James Sudimak, May 4, 2022, 12:41 PM EDT Hi Steve / Gabe, Steve =E2=80=94 Understood. We will coordinate with Gabe to confirm if we= still have access to Edward's old email. Gabe =E2=80=94 Thanks for providing the email/password info. We've gone a= head and requested a password reset request for the Enom account. May you be able to look into Edward's old email account? We can certainly= send another password reset request if needed. Thanks! Warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520, San Francisco, CA 94105 On May 3, 2:24 PM, Steve Darley wrote: ----= ------------------------------------------ Steve Darley, May 3, 2022, 2:24 PM EDT Hi all, Per my previous email, Edward left company in 2014. Attachment: image.png image.png On May 3, 2:21 PM, James Sudimak wrote: ----= ------------------------------------------ James Sudimak, May 3, 2022, 2:21 PM EDT Hi Gabe + Team, Thanks for providing the info re: the Enom account. We've gone ahead and = requested a password reset request. ![](https://riseco.zendesk.com/attachments/token/cVPqYdsUdgO2zGBHnLkxpzy= tj/?name=3Dimage.png) Also, just a heads up that Enom asks for the domain instead of an email o= r username to log in: ![](https://riseco.zendesk.com/attachments/token/e0bkrdzbgRkRz25n0mFpXxz= Uh/?name=3Dimage.png) Has the password reset email been sent to edward@homecareassistance.com? = Thanks! Warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520, San Francisco, CA 94105 Attachment: image.png image.png On May 2, 8:46 AM, Steve Darley wrote: ----= ------------------------------------------ Steve Darley, May 2, 2022, 8:46 AM EDT I have attempted to retrieve information from Enom on this to no a