This is a multipart message in MIME format. ------=_NextPart_000_0B31_01D9D0E2.52B525D0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0B32_01D9D0E2.52B525D0" ------=_NextPart_001_0B32_01D9D0E2.52B525D0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Tim & Ali- =20 What is the total invoiced, total write off, and total after adjustments = we expect to collect from the below thread? Additionally, I=E2=80=99d = like to understand how we avoid this in the future? Are their sign in = sheets stated as a source of truth in our contract? Are we taking back = compensation or discussing any of this with the CGs impacted? I imagine = there would be carenotes or something to evidence the work that was = done, did we try looking into that? =20 Thanks for clarifying- =20 =20 Kind regards- =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey Office|Cell : 619-822-4855 <mailto:eclark@thekey.com> eclark@thekey.com=20 =20 <https://www.thekey.com/> TheKey.com =20 <https://homecareassistance.com/>=20 =20 =20 =20 =20 =20 From: Sumira Suthesan <sumira.suthesan@thekey.com>=20 Sent: Wednesday, August 16, 2023 11:10 AM To: Ali Malik <ali.malik@thekey.com> Cc: Timothy Thomas <tt@thekey.com>; Administration Home Care Assistance = <adminmtl@homecareassistance.com>; Elizabeth Clark <eclark@thekey.com> Subject: Re: Payment =20 Hi Ali, =20 I emailed Anca, I'll let you know when she responds. =20 Thanks, Sumira =20 On Wed, Aug 16, 2023 at 10:59=E2=80=AFAM Ali Malik <ali.malik@thekey.com = <mailto:ali.malik@thekey.com> > wrote: Thanks Tim, =20 =20 @Sumira Suthesan <mailto:sumira.suthesan@thekey.com> Please email Anca = (her email is in this thread) and ask her if adding credits to the = invoices for the amounts of the bookings she mentioned would suffice? It = will be difficult to edit an invoice for previous months. Worse case = scenario we make manual invoices. =20 Once you get a response from her, let us discuss how to proceed. =20 thank you, =20 On Wed, Aug 16, 2023 at 1:49=E2=80=AFPM Timothy Thomas <tt@thekey.com = <mailto:tt@thekey.com> > wrote: including @Elizabeth Clark <mailto:eclark@thekey.com> . This is a part = of our collections effort in Montreal. =20 On Wed, Aug 16, 2023 at 1:48=E2=80=AFPM Administration Home Care = Assistance <adminmtl@homecareassistance.com = <mailto:adminmtl@homecareassistance.com> > wrote: =20 Hi Sumira. Can you adjust all these disputed invoices according to her = email and forward the revisions to her. As per Timothy, we will write = off any losses on our side. They will then make payments for the = balance. =20 Thanks. =20 =20 Tim Thomas 514 726 7647 =20 Begin forwarded message: From: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > Date: August 16, 2023 at 1:16:05 PM EDT To: Administration Home Care Assistance <adminmtl@homecareassistance.com = <mailto:adminmtl@homecareassistance.com> > Subject: Re: Payment =EF=BB=BF Yes. Lets write off these disputes ans get paid.=20 =20 On Wed, Aug 16, 2023 at 1:03 PM Administration Home Care Assistance = <adminmtl@homecareassistance.com = <mailto:adminmtl@homecareassistance.com> > wrote: Do we just tell Sumira to reissue the invoice based on their notes or do = we want someone to review before hand? Tim Thomas 514 726 7647 =20 Begin forwarded message: From: "Anca Besof (CCOMTL)" <anca.besof.ccomtl@ssss.gouv.qc.ca = <mailto:anca.besof.ccomtl@ssss.gouv.qc.ca> > Date: August 16, 2023 at 12:37:18 PM EDT To: Home Care Assistance / Soins a Domicile = <adminmtl@homecareassistance.com = <mailto:adminmtl@homecareassistance.com> > Cc: tt@thekey.com <mailto:tt@thekey.com> , Lisa Sbardi = <lsbardi@jgh.mcgill.ca <mailto:lsbardi@jgh.mcgill.ca> >, Maria Lazaris = <mlazaris@jgh.mcgill.ca <mailto:mlazaris@jgh.mcgill.ca> > Subject: Fw: Payment =EF=BB=BF=20 Hello, =20 Please see below the credit requests for the invoice numbers attached: Floralies LaSalle 45817 - We cannot validate this invoice, according to our files and sign = in sheets on site, the following resource was absent:=20 11/16/22 07:am-03:00pm Orogie, Loupu - Absent =20 sent to agency November 23rd 2022 46265 - We cannot validate this invoice, according to our files and sign = in sheets on site, the following resource was absent: 12/12/22 07:30am-03:30pm Orogie, Loupu 12/13/22 07:30am-03:30pm Orogie, Loupu 12/18/22 07:30am-03:30pm Orogie, Loupu sent to agency December 22nd 2022 46481 - We cannot validate this invoice, according to our files and sign = in sheets on site, the following resource was absent: 12/26/22 07:30am-03:30pm Orogie, Loupu 12/27/22 07:30am-03:30pm Orogie, Loupu 12/28/22 07:30am-03:30pm Orogie, Loupu 12/29/22 07:30am-03:30pm Orogie, Loupu Please send credit so we can approve and pay the rest of the invoice. If the resource was present, please make sure to inform that they have = to sign the presence register provided by the site, if not they will = always be put as absent and this issue will