Re: Caregiver Complaint Outreach

Thank you Zareena for the clarity and the documentation.

Stephanie is based out of the US office.

Best regards,

Matt
 


> On Sep 19, 2022, at 5:40 PM, Zareena Ali <zali@homecareassistance.com> wrote:
> 
> Hi Matt and Stephanie, 
> 
> Thank you for the email.  I do appreciate it.  Unfortunately, this particular employee is a family member.  We have had some issues in the past year with privacy, confidentiality and gossip.  All office employees were provided new policies see attached.  Shereen had also signed new employment agreements and new policies.  We had one situation, where she sent a text message to a family member not part of the company about company business.  After a long and careful consideration I had decided to terminate this employee with a 4 week severance pay, ROE and opportunity to be referred to another senior care facility.   
> 
> I do apologize that this matter was takens to Corporate - I imagine she is upset at my decision - however, it's best for the company based on rumors, confidentiality and sharing company business to non-employees. 
> 
> We have paid this employee four week severance pay as per labour standards to terminate this relationship, plus as mentioned assisted with recommendation for future position opportunity at Christenson Communities.  
> 
> 
> On Mon, Sep 19, 2022 at 12:51 PM Matt Vijayan <mvijayan@thekey.com <mailto:mvijayan@thekey.com>> wrote:
> Thank you Stephanie. I appreciate you reaching out to us.
> 
> I have copied Tim Thomas, Head of Canada for corporate offices and Zareen Ali, Owner of Home Care Assistance of Edmonton (franchise) on this matter.
> 
> Best regards,
> 
> Matt
>  
> Matt Vijayan
> Director of Sales, Canada
> Please note my email has changed:
> mvijayan@TheKey.com <mailto:Madhu.Vijayan@TheKey.com>
> (905) 592-0085
> TheKey.com <https://www.thekey.com/>
>  <https://www.thekey.com/>
> 
> On Mon, Sep 19, 2022 at 2:24 PM Stephanie Johnsen <stephanie.johnsen@thekey.com <mailto:stephanie.johnsen@thekey.com>> wrote:
> Hi Matt!
> I was wondering if you were familiar with the name Shereen Prasad. I have a FB page for TheKey- and received an email this morning from this past caregiver- who shares that she was "wrongfully terminated by the company" and would like to reach out and escalate the complaint to corporate. She mentioned that the complaint is based out of Edmonton.
> 
> Do you have a contact with HR that I should refer her to or have any other suggestions. I'm not sure how she found me or why she chose me to reach out to. I told her I would get her a good call number to voice her complaint but am not sure who her direct supervisor was. 
> 
> Any help is appreciated!
> 
> Kind regards,
> Stephanie Johnsen
> Home Care Liaison
> Please note my email has changed:
> stephanie.johnsen@TheKey.com <mailto:Stephanie.Johnsen@TheKey.com>
> (503) 936-7948
> (503) 641-4042
> TheKey.com <https://www.thekey.com/>
>  <https://www.thekey.com/><Anti Bullying Policy.pdf><Anti-Harassment Policy.pdf><Shereen Prasad - response to complaint Page 1.pdf><Shereen Prasad Page 2 complaint.pdf><Shereen Prasad Termination letter.pdf><Telephone Message Shereen Prasad.pdf>