You may have better luck via the email or calling them, but otherwise we
just wait for the ports to process.
On Tue, Aug 16, 2022 at 3:02 PM Carolina Orosa <corosa@thekey.com> wrote:
> Ok, so is there anything I need to do?
>
> On Tue, Aug 16, 2022 at 12:00 PM Keith Moore <kmoore@thekey.com> wrote:
>
>> Hey Carolina,
>>
>> Thanks for the update. We attempted to call and get the forwards in
>> place, but it appears that Shaw is in a backlog for these types of requests.
>>
>> They stated that you'll need to email inquiries@shawbusiness.ca
>> <inquiries@shawbusiness.ca> with the case #*02092542 *and request to
>> have the numbers forwarded to 778-403-6150 (Temporary 8x8 number). They
>> said it should be completed within 30 days, but it typically doesn't take
>> that long.
>> We asked if there was any way to expedite the request and they didn't
>> offer any other solutions.
>> I will proceed with submitting the port requests today to get the ball
>> rolling on moving the numbers over to 8x8.
>>
>> On Tue, Aug 16, 2022 at 2:55 PM Isabelle La <ila@thekey.com> wrote:
>>
>>> Thanks Carolina - we ran into problems with Shaw upon trying to forward.
>>> Keith and his Telecom team should have updates shortly.
>>>
>>> On Tue, Aug 16, 2022 at 11:53 AM Carolina Orosa <corosa@thekey.com>
>>> wrote:
>>>
>>>> We have two accounts (Surrey/White Rock and West Van) with Shaw - the
>>>> 16045608629 , 16045608628, 16045608627 is with our Surrey account. Gabriel
>>>> La has all our Shaw account numbers.
>>>>
>>>> On Tue, Aug 16, 2022 at 11:51 AM Carolina Orosa <corosa@thekey.com>
>>>> wrote:
>>>>
>>>>> Sorry, crazy busy right now. I will send later
>>>>>
>>>>> Have the phones been forwarded? We haven't received any calls on our
>>>>> apps and are still getting calls on our landline and our Shaw app
>>>>>
>>>>> On Tue, Aug 16, 2022 at 11:21 AM Keith Moore <kmoore@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hey Carolina,
>>>>>>
>>>>>> We're calling Shaw right now to get the forwards put in place.
>>>>>> Do you happen to have a recent invoice or know the account number?
>>>>>> Shaw is unable to assist us without the account number and our previous
>>>>>> credentials aren't working to pull a new invoice.
>>>>>>
>>>>>>
>>>>>> I did a quick export of your Shaw account and I don't show any
>>>>>> 604-560-XXXX numbers:
>>>>>> Shaw Export:
>>>>>> 16048303907
>>>>>> 16049120253
>>>>>> 16049120332
>>>>>> 16049120333
>>>>>> 16049120334
>>>>>> 16049120335
>>>>>> 16049120336
>>>>>> 16049120337
>>>>>> 16049120338
>>>>>> 16049120339
>>>>>> 16049120380
>>>>>> 16049268403
>>>>>> 17782791138
>>>>>> 17782793634
>>>>>> 17782793635
>>>>>> 17782793639
>>>>>>
>>>>>> Do you have any invoices or records for the below numbers your
>>>>>> requesting to forward?
>>>>>> 16045608629
>>>>>> 16045608628
>>>>>> 16045608627
>>>>>>
>>>>>> On Mon, Aug 15, 2022 at 3:04 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Thanks Team!
>>>>>>>
>>>>>>> Carolina, we'll chat tomorrow about the on-call merge. Perhaps aim
>>>>>>> for a launch with Calgary and Winnipeg the weekend of the 27th...
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Aug 15, 2022 at 2:54 PM Carolina Orosa <corosa@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Perfect, thanks so much!
>>>>>>>>
>>>>>>>> On Mon, Aug 15, 2022 at 11:53 AM Keith Moore <kmoore@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Carolina,
>>>>>>>>> I've got the phones programmed and scheduled to be picked up
>>>>>>>>> tomorrow. Once FedEx is in possession of the package, you'll get an email
>>>>>>>>> with the tracking information and estimated delivery date.
>>>>>>>>>
>>>>>>>>> On Mon, Aug 15, 2022 at 1:29 PM Carolina Orosa <corosa@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Keith, please let me know once you have sent out the polycom
>>>>>>>>>> phones and ETA. In the meantime, we will use our mobile phones here in the
>>>>>>>>>> office. Thank you.
>>>>>>>>>>
>>>>>>>>>> On Mon, Aug 15, 2022 at 10:27 AM Carolina Orosa <
>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Wonderful, thank you!
>>>>>>>>>>>
>>>>>>>>>>> Yes, please have it all go to the main line.
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Aug 15, 2022 at 10:26 AM Isabelle La <ila@thekey.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Carolina,
>>>>>>>>>>>>
>>>>>>>>>>>> Yes, we did receive that email but we are unable to go live
>>>>>>>>>>>> until you provide us with the information such as what lines to go live
>>>>>>>>>>>> with, confirmation of ring group due to the new Canadian standard. We want
>>>>>>>>>>>> you to go live smoothly so do not want to rush without the information we
>>>>>>>>>>>> need to do so successfully.
>>>>>>>>>>>>
>>>>>>>>>>>> We can can certainly update Option 4.
>>>>>>>>>>>>
>>>>>>>>>>>> For the numbers, can you please confirm you want them all to go
>>>>>>>>>>>> to the main line and not to anyones direct number?
>>>>>>>>>>>>
>>>>>>>>>>>> Tuesday at 11am PST should work to go-live. Keith and his team
>>>>>>>>>>>> will be doing this forward and let you know when completed
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you so much.
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Aug 15, 2022 at 9:57 AM Carolina Orosa <
>>>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Isabelle,
>>>>>>>>>>>>>
>>>>>>>>>>>>> I sent both you and Keith an email last Friday saying we were
>>>>>>>>>>>>> ready to go live by today as we have already tested the app internally but
>>>>>>>>>>>>> if a Monday doesn't work, we can go live as soon as tomorrow by 11 am.
>>>>>>>>>>>>>
>>>>>>>>>>>>> A few things:
>>>>>>>>>>>>> 1. Can we please change option 4 (recruitment) to only go to
>>>>>>>>>>>>> Anna and Elizabeth
>>>>>>>>>>>>> 2. For the numbers - it's 778-279-3634, 604-560-8629,
>>>>>>>>>>>>> 604-560-8628, 604-560-8627.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Carolina
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Aug 14, 2022 at 6:30 PM Isabelle La <ila@thekey.com>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Carolina,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I spoke with Tim this morning and he mentioned that we'd like
>>>>>>>>>>>>>> to onboard HCA Vancouver onto our 8x8 Phone System as soon as possible.
>>>>>>>>>>>>>> Recently, Tim has authorized a Canadian Standard 8x8 Script that is to be
>>>>>>>>>>>>>> used across all Canadian locations for uniformity and I want to make sure
>>>>>>>>>>>>>> we were all on the same page for this. Please see below for detailed
>>>>>>>>>>>>>> summary on roll-out of Vancouver's 8x8.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Auto-Attendant Prompt/Recording*
>>>>>>>>>>>>>> When Callers call into your Main Number(s), they will hear:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> "Thank you for calling Home Care Assistance, a new vision for
>>>>>>>>>>>>>> long term aging at home built on years of experience. If you are inquiring
>>>>>>>>>>>>>> about new care, please press 1. If you are an existing client, please press
>>>>>>>>>>>>>> 2. Caregivers, please press 3. If you are inquiring about employment
>>>>>>>>>>>>>> opportunities, please press 4. For a dial by name directory, please press
>>>>>>>>>>>>>> 5. All others, please press 6. If you would like to hear this menu again,
>>>>>>>>>>>>>> press star."
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> After rebrand - this will be updated to "TheKey" but as we
>>>>>>>>>>>>>> are going live beforehand, it will be a custom recording with "Home Care
>>>>>>>>>>>>>> Assistance".
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *IVR Daytime Options*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> - Option 1 - Intake/New Business - Carolina, Sharon,
>>>>>>>>>>>>>> Cathy G. & Cathy F.
>>>>>>>>>>>>>> - Option 2 - Existing Clients - Carolina, Sharon, Cathy
>>>>>>>>>>>>>> G. & Cathy F.
>>>>>>>>>>>>>> - Option 3 - Caregivers - Doris, Rancy, Anna & Elizabeth
>>>>>>>>>>>>>> - Option 4 - Recruitment/Employment Opportunities - Doris,
>>>>>>>>>>>>>> Rancy, Anna & Elizabeth
>>>>>>>>>>>>>> - Option 5 - Dial by name Directory
>>>>>>>>>>>>>> - Option 6 - All Other Calls - Doris & Rancy
>>>>>>>>>>>>>> - Option * - Repeat Menu
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Currently, if any of the Ring Groups do not answer, they will
>>>>>>>>>>>>>> ring-all to Catch-All Ring Group consisting of Carolina, Sharon, Elizabeth,
>>>>>>>>>>>>>> Anna, Doris, Rancy, Cathy G and Cathy F to see if anyone can answer before
>>>>>>>>>>>>>> going to voicemail if no one is able to catch the call.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *IVR Closed Hour Options*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> - Option 1 - Intake/New Business - Answering Service
>>>>>>>>>>>>>> (866-798-1780)
>>>>>>>>>>>>>> - Option 2 - Existing Clients - Answering Service
>>>>>>>>>>>>>> (866-798-1780)
>>>>>>>>>>>>>> - Option 3 - Caregivers - Answering Service (866-798-1780)
>>>>>>>>>>>>>> - Option 4 - Recruitment/Employment Opportunities -
>>>>>>>>>>>>>> Answering Service (866-798-1780)
>>>>>>>>>>>>>> - Option 5 - Dial by name Directory
>>>>>>>>>>>>>> - Option 6 - All Other Calls - Answering Service
>>>>>>>>>>>>>> (866-798-1780)
>>>>>>>>>>>>>> - Option * - Repeat Menu
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *NEXT STEPS*
>>>>>>>>>>>>>> In order to take the next steps, please provide the
>>>>>>>>>>>>>> following:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 1. Please provide all the phone numbers that you will be
>>>>>>>>>>>>>> wanting us to forward to our 8x8 System. This will include main numbers,
>>>>>>>>>>>>>> marketing numbers, direct numbers that are shared, etc. If we do not
>>>>>>>>>>>>>> include all the numbers, you may lose calls so please be thorough in
>>>>>>>>>>>>>> providing this list of phone number(s) that is shared publicly and indicate
>>>>>>>>>>>>>> what that number is so we can make sure it is forwarded to the proper
>>>>>>>>>>>>>> places in our 8x8 system.
>>>>>>>>>>>>>> 2. Please confirm that all the call routing listed above
>>>>>>>>>>>>>> is correct for the ring groups.
>>>>>>>>>>>>>> 3. Please provide the best date and time (and time zone)
>>>>>>>>>>>>>> that you would like us to go-live. Please note this must be done on a
>>>>>>>>>>>>>> Tuesday, Wednesday or Thursday only and we usually suggest 1-2 hours after
>>>>>>>>>>>>>> you start the day so that employees have a chance to settle in and prepare
>>>>>>>>>>>>>> for the go-live. Remember on go-live day, to check that all your employees
>>>>>>>>>>>>>> are logged in and have already tested out the call flow and practiced
>>>>>>>>>>>>>> answering, making calls, etc. Your current temporary number is*
>>>>>>>>>>>>>> 778-403-6150* in order to test out the call flow.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, Aug 12, 2022 at 10:09 AM Carolina Orosa <
>>>>>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Keith, ok understood.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Isabelle, we are ready to move forward. Can we have it
>>>>>>>>>>>>>>> forwarded by Monday?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Fri, Aug 12, 2022 at 9:52 AM Keith Moore <
>>>>>>>>>>>>>>> kmoore@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hello again Carolina,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I spoke with Isabelle and she mentioned that the phones are
>>>>>>>>>>>>>>>> not currently forwarded to 8x8.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> We'll need to reschedule the reprovisioning until the
>>>>>>>>>>>>>>>> forward is in place as our actions would make the deskphones unusable until
>>>>>>>>>>>>>>>> the numbers are ported.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Fri, Aug 12, 2022 at 12:30 PM Keith Moore <
>>>>>>>>>>>>>>>> kmoore@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hey Carolina,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Do you happen to know the admin passwords for your phones?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Can you test on one to see if it defaulted to 456?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> You can test this by pressing:
>>>>>>>>>>>>>>>>> the *Home *button,
>>>>>>>>>>>>>>>>> then *Settings*,
>>>>>>>>>>>>>>>>> then *Advanced*
>>>>>>>>>>>>>>>>> Enter *456 *as the password
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> If that password doesn't work, you'll need to reach out to
>>>>>>>>>>>>>>>>> the previous provider to get that information as we won't be able to access
>>>>>>>>>>>>>>>>> the phones without it.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I also have some VVX 250's that are a few years newer that
>>>>>>>>>>>>>>>>> I could ship out if we're not able to reuse the existing phones.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, Aug 9, 2022 at 12:04 PM Carolina Orosa <
>>>>>>>>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Much appreciated!
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Tue, Aug 9, 2022 at 9:02 AM Keith Moore <
>>>>>>>>>>>>>>>>>> kmoore@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> No problem. I'll reschedule the invite for Friday.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Tue, Aug 9, 2022, 11:39 AM Carolina Orosa <
>>>>>>>>>>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Keith,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Sorry today is crazy for me. Can we meet on Friday
>>>>>>>>>>>>>>>>>>>> instead?
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Aug 2, 2022, at 1:04 PM, Keith Moore <
>>>>>>>>>>>>>>>>>>>> kmoore@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Sounds good, I've sent an invite out for 8/9 @ 1PM
>>>>>>>>>>>>>>>>>>>> Eastern.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Tue, Aug 2, 2022 at 3:38 PM Carolina Orosa <
>>>>>>>>>>>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> I am on vacation as of tomorrow so can we do it on
>>>>>>>>>>>>>>>>>>>>> Tuesday next week?
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Tue, Aug 2, 2022 at 12:34 PM Keith Moore <
>>>>>>>>>>>>>>>>>>>>> kmoore@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Great, do you have time on Thursday morning for the
>>>>>>>>>>>>>>>>>>>>>> remote session?
>>>>>>>>>>>>>>>>>>>>>> My calendar is up to date, it should only take an
>>>>>>>>>>>>>>>>>>>>>> hour or so and we'll need access to a computer on the network.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Tue, Aug 2, 2022 at 3:19 PM Carolina Orosa <
>>>>>>>>>>>>>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi there,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Here you go.
>>>>>>>>>>>>>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>>>>>>>>>>>>>> From: Anna Ranay <aranay@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>> Date: Tue, Aug 2, 2022 at 12:17 PM
>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: 8x8
>>>>>>>>>>>>>>>>>>>>>>> To: Carolina Orosa <corosa@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> *West Van Office*
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Carolina MAC/SN # 64167F3110DB
>>>>>>>>>>>>>>>>>>>>>>> Sharon MAC/SN # 64167F310836
>>>>>>>>>>>>>>>>>>>>>>> Cathy F MAC/SN # 64167F310A10
>>>>>>>>>>>>>>>>>>>>>>> Elizabeth MAC/SN # 64167F31042D
>>>>>>>>>>>>>>>>>>>>>>> Anna MAC/SN # 64167F310A48
>>>>>>>>>>>>>>>>>>>>>>> Doris MAC/SN # 64167F310AA0
>>>>>>>>>>>>>>>>>>>>>>> Rancy MAC/SN # 64167F31082C
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Tue, Aug 2, 2022 at 11:57 AM Carolina Orosa <
>>>>>>>>>>>>>>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Sorry Anna, can you help with this too? Doesn't
>>>>>>>>>>>>>>>>>>>>>>>> have to happen today if you are busy. You can do send on Thursday when you
>>>>>>>>>>>>>>>>>>>>>>>> are back in the office.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>>>>>>>>>>>>>>> From: Keith Moore <kmoore@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>> Date: Tue, Aug 2, 2022 at 11:46 AM
>>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: 8x8
>>>>>>>>>>>>>>>>>>>>>>>> To: Carolina Orosa <corosa@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Great, All that I'll need is the MAC addresses of
>>>>>>>>>>>>>>>>>>>>>>>> each phone and who they belong to. The MAC address can be found on the back
>>>>>>>>>>>>>>>>>>>>>>>> of the phone as well, it's 12 hexadecimal characters.
>>>>>>>>>>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Aug 2, 2022 at 2:42 PM Carolina Orosa <
>>>>>>>>>>>>>>>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Hi Keith,
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> It would be the latter - existing phones
>>>>>>>>>>>>>>>>>>>>>>>>> provisioned over. I am assuming functionality is the same.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Aug 2, 2022 at 11:41 AM Keith Moore <
>>>>>>>>>>>>>>>>>>>>>>>>> kmoore@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Hey Carolina,
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Did you need actual training on using the
>>>>>>>>>>>>>>>>>>>>>>>>>> existing phones?
>>>>>>>>>>>>>>>>>>>>>>>>>> Or do you need the existing phones provisioned
>>>>>>>>>>>>>>>>>>>>>>>>>> over so they can function with 8x8?
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Aug 2, 2022 at 2:32 PM Carolina Orosa <
>>>>>>>>>>>>>>>>>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> It's VVX411
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Aug 2, 2022 at 11:19 AM Keith Moore <
>>>>>>>>>>>>>>>>>>>>>>>>>>> kmoore@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Do you happen to know the model of Polycoms
>>>>>>>>>>>>>>>>>>>>>>>>>>>> you're using? It should be on a sticker on the back of the phones, they're
>>>>>>>>>>>>>>>>>>>>>>>>>>>> typically VVX XXX or SoundPoint IP XXX
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Aug 2, 2022 at 2:13 PM Carolina Orosa <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> corosa@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Keith,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We just finished training with Isabelle but
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wanted to reach out to see if we would get separate training for our
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> desktop phones. We are currently using polycom phones as we also had VOIP
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> through Shaw, our current phone provider.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Warm regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Carolina
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Carolina Orosa
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ph: (778
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 279-3634
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Keith Moore
>>>>>>>>>>>>>>>>>>>>>>>>>>>> VoIP Administrator
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Please send all support requests to
>>>>>>>>>>>>>>>>>>>>>>>>>>>> ITSupport@thekey.com <ITSupport@thekey.com>*
>>>>>>>>>>>>>>>>>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>>>>>>>>>>>>>>>>>> kmoore@thekey.com
>>>>>>>>>>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> 480-527-0204
>>>>>>>>>>>>>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>>>>>>>>>>>>>>>>>> <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Carolina Orosa
>>>>>>>>>>>>>>>>>>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>>>>>>>>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>>>>>>>>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>>>>>>>> ph: (778
>>>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>>>>>>>>>>>>>>>>>>> 279-3634
>>>>>>>>>>>>>>>>>>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>>>>>>>>>>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>>>>>>>>>>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>>>>>>>>>>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>>> Keith Moore
>>>>>>>>>>>>>>>>>>>>>>>>>> VoIP Administrator
>>>>>>>>>>>>>>>>>>>>>>>>>> *Please send all support requests to
>>>>>>>>>>>>>>>>>>>>>>>>>> ITSupport@thekey.com <ITSupport@thekey.com>*
>>>>>>>>>>>>>>>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>>>>>>>>>>>>>>>> kmoore@thekey.com
>>>>>>>>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>>>> 480-527-0204
>>>>>>>>>>>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Carolina Orosa
>>>>>>>>>>>>>>>>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>>>>>>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>>>>>>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>>>>>> ph: (778
>>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>>>>>>>>>>>>>>>>> 279-3634
>>>>>>>>>>>>>>>>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>>>>>>>>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>>>>>>>>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>>>>>>>>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>> Keith Moore
>>>>>>>>>>>>>>>>>>>>>>>> VoIP Administrator
>>>>>>>>>>>>>>>>>>>>>>>> *Please send all support requests to
>>>>>>>>>>>>>>>>>>>>>>>> ITSupport@thekey.com <ITSupport@thekey.com>*
>>>>>>>>>>>>>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>>>>>>>>>>>>>> kmoore@thekey.com
>>>>>>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>> 480-527-0204
>>>>>>>>>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Carolina Orosa
>>>>>>>>>>>>>>>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>>>>>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>>>>>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>>>>> ph: (778
>>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>>>>>>>>>>>>>>>> 279-3634
>>>>>>>>>>>>>>>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>>>>>>>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>>>>>>>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>>>>>>>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Carolina Orosa
>>>>>>>>>>>>>>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>>>>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>>>>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>>>> ph: (778
>>>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>>>>>>>>>>>>>>> 279-3634
>>>>>>>>>>>>>>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>>>>>>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>>>>>>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>>>>>>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>> Keith Moore
>>>>>>>>>>>>>>>>>>>>>> VoIP Administrator
>>>>>>>>>>>>>>>>>>>>>> *Please send all support requests to
>>>>>>>>>>>>>>>>>>>>>> ITSupport@thekey.com <ITSupport@thekey.com>*
>>>>>>>>>>>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>>>>>>>>>>>> kmoore@thekey.com
>>>>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>>>>>>>>>>>>>>> 480-527-0204
>>>>>>>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Carolina Orosa
>>>>>>>>>>>>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>>>>> ph: (778
>>>>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>>>>>>>>>>>>> 279-3634
>>>>>>>>>>>>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>>>>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>>>>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>>>>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>> Keith Moore
>>>>>>>>>>>>>>>>>>>> VoIP Administrator
>>>>>>>>>>>>>>>>>>>> *Please send all support requests to
>>>>>>>>>>>>>>>>>>>> ITSupport@thekey.com <ITSupport@thekey.com>*
>>>>>>>>>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>>>>>>>>>> kmoore@thekey.com
>>>>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>>>>>>>>>>>>> 480-527-0204
>>>>>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Carolina Orosa
>>>>>>>>>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>>>>> ph: (778
>>>>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>>>>>>>>>> 279-3634
>>>>>>>>>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>> Keith Moore
>>>>>>>>>>>>>>>>> VoIP Administrator
>>>>>>>>>>>>>>>>> *Please send all support requests to ITSupport@thekey.com
>>>>>>>>>>>>>>>>> <ITSupport@thekey.com>*
>>>>>>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>>>>>>> kmoore@thekey.com
>>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>>>>>>>>>> 480-527-0204
>>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> Keith Moore
>>>>>>>>>>>>>>>> VoIP Administrator
>>>>>>>>>>>>>>>> *Please send all support requests to ITSupport@thekey.com
>>>>>>>>>>>>>>>> <ITSupport@thekey.com>*
>>>>>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>>>>>> kmoore@thekey.com
>>>>>>>>>>>>>>>> <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>>>>>>>>> 480-527-0204
>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Carolina Orosa
>>>>>>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>>>> ph: (778
>>>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>>>>>>> 279-3634
>>>>>>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> *Isabelle La *
>>>>>>>>>>>>>> Project Management, IT Dept.
>>>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>>>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>>>>>>>>>>>>>> Direct: 650-231-5733
>>>>>>>>>>>>>> Fax: 919-377-9020
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Carolina Orosa
>>>>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>>>> ph: (778
>>>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>>>>> 279-3634
>>>>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>> --
>>>>>>>>>>>> *Isabelle La *
>>>>>>>>>>>> Project Management, IT Dept.
>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>>>>>>>>>>>> Direct: 650-231-5733
>>>>>>>>>>>> Fax: 919-377-9020
>>>>>>>>>>>>
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Carolina Orosa
>>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>>> ph: (778
>>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>>> 279-3634
>>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Carolina Orosa
>>>>>>>>>> President and Chief Operating Officer
>>>>>>>>>> Home Care Assistance
>>>>>>>>>> 1861 Marine Drive,
>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>>>> ph: (778
>>>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>>>> 279-3634
>>>>>>>>>> fax: (778) 279-3635
>>>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Keith Moore
>>>>>>>>> VoIP Administrator
>>>>>>>>> *Please send all support requests to ITSupport@thekey.com
>>>>>>>>> <ITSupport@thekey.com>*
>>>>>>>>> * Please note my email has changed: *
>>>>>>>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>>>>> 480-527-0204
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Carolina Orosa
>>>>>>>> President and Chief Operating Officer
>>>>>>>> Home Care Assistance
>>>>>>>> 1861 Marine Drive,
>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>> West Vancouver, BC V7V1J7
>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>>>>> ph: (778
>>>>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>>>>> 279-3634
>>>>>>>> fax: (778) 279-3635
>>>>>>>> website: *www.homecareassistancevancouver.ca
>>>>>>>> <http://homecareassistancevancouver.ca/>*
>>>>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Keith Moore
>>>>>> VoIP Administrator
>>>>>> *Please send all support requests to ITSupport@thekey.com
>>>>>> <ITSupport@thekey.com>*
>>>>>> * Please note my email has changed: *
>>>>>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>>>>>> 480-527-0204
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Carolina Orosa
>>>>> President and Chief Operating Officer
>>>>> Home Care Assistance
>>>>> 1861 Marine Drive,
>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>> West Vancouver, BC V7V1J7
>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>>> ph: (778
>>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>>> 279-3634
>>>>> fax: (778) 279-3635
>>>>> website: *www.homecareassistancevancouver.ca
>>>>> <http://homecareassistancevancouver.ca/>*
>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Carolina Orosa
>>>> President and Chief Operating Officer
>>>> Home Care Assistance
>>>> 1861 Marine Drive,
>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>> West Vancouver, BC V7V1J7
>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>
>>>> ph: (778
>>>> <https://www.google.com/maps/search/1861+Marine+Drive,+West+Vancouver,+BC+V7V1J7+ph:%C2%A0%C2%A0+(778?entry=gmail&source=g>)
>>>> 279-3634
>>>> fax: (778) 279-3635
>>>> website: *www.homecareassistancevancouver.ca
>>>> <http://homecareassistancevancouver.ca/>*
>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>
>>>> --
>>> --
>>> *Isabelle La *
>>> Project Management, IT Dept.
>>> * Please note my email has changed: *
>>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>>> Direct: 650-231-5733
>>> Fax: 919-377-9020
>>>
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>>
>> --
>> Keith Moore
>> VoIP Administrator
>> *Please send all support requests to ITSupport@thekey.com
>> <ITSupport@thekey.com>*
>> * Please note my email has changed: *
>> kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
>> 480-527-0204
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
>
> Carolina Orosa
> President and Chief Operating Officer
> Home Care Assistance
> 1861 Marine Drive,
> West Vancouver, BC V7V1J7
> ph: (778) 279-3634
> fax: (778) 279-3635
> website: *www.homecareassistancevancouver.ca
> <http://homecareassistancevancouver.ca/>*
> https://www.youtube.com/watch?v=RX_4cCVybg8
>
>
--
Keith Moore
VoIP Administrator
*Please send all support requests to ITSupport@thekey.com
<ITSupport@thekey.com>*
* Please note my email has changed: *
kmoore@thekey.com <https://brand.thekey.com/esg/kmoore@thekey.com>
480-527-0204
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>