Re: BILLING SHOWSTOPPER $159,682.15 - [#768073]
- From
- Stephanie Fuston <stephanie.fuston@thekey.com>
- To
- Troy Riha <troy.riha@thekey.com>
- CC
- kristy.poyner@thekey.com, Terrence Vetter <terrence.vetter@thekey.com>, John Andrew Hawkins <itsupport@thekey.com>, Timothy Thomas <tt@thekey.com>, Michelle Kenaga <michelle.kenaga@thekey.com>, Laszlo Kovacs <laszlo.kovacs@thekey.com>
- Date
- Tue, 16 Apr 2024 19:08:09 -0400
- Folder
- INBOX
📎 image001.png; image002.png
To keep all in the loop, this is a process that is performed every Tuesday. This is the first day I had an issue. On Tue, Apr 16, 2024 at 7:05 PM Troy Riha <troy.riha@thekey.com> wrote: > +Terrence Vetter <terrence.vetter@thekey.com> > > Is there any chance that the new security changes have blocked the > export? Could we try adding the QB web connector to enable that export > functionality somehow/or check to see if that is potentially the issue? > > On Tue, Apr 16, 2024 at 3:58 PM <kristy.poyner@thekey.com> wrote: > >> Hi Everyone, >> >> >> >> Looping in Troy here as well. >> >> >> >> @Timothy Thomas <tt@thekey.com> do you have any contacts for QB support >> we can reach out to for assistance here? This is currently holding up >> revenue by over $159K. >> >> >> >> Thank you, >> >> *Kristy Poyner* >> >> Billing Manager >> >> Kristy.Poyner@thekey.com >> >> [image: TheKey] <https://homecareassistance.com/> >> >> >> >> *From:* Stephanie Fuston <stephanie.fuston@thekey.com> >> *Sent:* Tuesday, April 16, 2024 5:41 PM >> *To:* John Andrew Hawkins <itsupport@thekey.com> >> *Cc:* Kristy Poyner <kristy.poyner@thekey.com>; Michelle Kenaga < >> michelle.kenaga@thekey.com>; Timothy Thomas <tt@thekey.com>; Laszlo >> Kovacs <laszlo.kovacs@thekey.com> >> *Subject:* Re: BILLING SHOWSTOPPER $159,682.15 - [#768073] >> >> >> >> Hello, >> >> >> >> I have not made any changes to the remote computer. >> >> >> >> Thank you for the information. >> >> Thank you, >> >> Stephanie Fuston >> >> Invoicing Team Lead >> >> *Stephanie.Fuston@thekey.com <Kristy.Poyner@thekey.com>* >> >> [image: TheKey] <https://homecareassistance.com/> >> >> >> >> On Tue, Apr 16, 2024 at 6:39 PM John Andrew Hawkins <itsupport@thekey.com> >> wrote: >> >> Hi Stephanie, >> >> >> >> Quickbooks isn't an application that we maintain or support. Have you >> made any changes to your computer recently either to Windows or Quickbooks >> that may have caused the issue? Have you applied all of the appropriate >> Quickbooks updates to your computer? Have you contacted Quickbooks support? >> >> >> >> Thanks, >> >> >> >> John Andrew Hawkins >> >> >> >> >> >> >> >> On Tue, 16 Apr at 5:39 PM , Rohini Bangalore Girish <itsupport@thekey.com> >> wrote: >> >> Hi Stephanie, >> >> >> >> Thanks for contacting helpdesk ! >> We are working on your issue . >> We will get back to you with an update accordingly >> >> >> >> Thanks, >> >> Rohini BG >> Service Desk Engineer >> Contact IT Support 8 am-9 pm EST @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> rohini.bangaloregirish@thekey.com >> >> >> >> >> >> >> >> On Tue, 16 Apr at 5:17 PM , Stephanie Fuston <stephanie.fuston@thekey.com> >> wrote: >> >> Hello IT Team, >> >> >> >> >> >> I am trying to export billing from ClearCare into Quickbooks. The web >> connector that I use for this purpose is not working and it is preventing >> $159,682.15 billing for the Montreal location. >> >> >> >> When I attempt to click the button to the left of the application it >> closes automatically. If I then try to "Select all", the check box is >> marked; however, then when I select "Update selected" it closes >> automatically.Any assistance you can provide to remedy this situation as >> quickly as possible so we can resume billing is greatly appreciated. >> >> >> >> Thank you, >> >> Stephanie Fuston >> >> Invoicing Team Lead >> >> *Stephanie.Fuston@thekey.com <Kristy.Poyner@thekey.com>* >> >> [image: TheKey] <https://homecareassistance.com/> >> >> >> >> >> >> 768073:611100 >> >>