--00000000000058a0100640a54a40 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Mark, For Montreal, would I be able to get admin power to do this? Also, will voicemails eventually fill up a ring group once they reach a certain point and then no voicemails can be left? Thanks, On Wed, Oct 8, 2025 at 8:58=E2=80=AFAM Mark Warner w= rote: > Understood. Who all should have delete access to the ring groups? Zoom'= s > perspective on this is that anything going to a group voicemail should be > managed by a specific person (or persons) as it might be easy for no one = to > return calls as they might think someone else will do it ... or ... there > are those that will just hide behind voicemail, delete them, and not call > the caller back in order to avoid work. I know that sounds pretty > pessimistic, but there is a degree of truth to it which is why Zoom > designed their call queues that way. > > Anyway, with that, I just want to make sure we have you covered for the > degree of access you wish to grant people the ability to arbitrarily dele= te > group voicemails. > > Thanks, > Mark Warner > > > On Tue, 7 Oct at 6:32 PM , JosephTaylor joey.taylor@homecareassistance.com> wrote: > Hi Mark, > > Yes, I am referring to if someone calls lets say the "New Client Line", > and leaves a voicemail. If I call them back and speak to them, I should b= e > able to delete that VM even if its not coming to my personal line. We had > that power under 8x8. > > Thanks, > > On Tue, Oct 7, 2025 at 1:35=E2=80=AFPM Mark Warner = wrote: > >> There should be no reason you aren't able to delete your OWN voicemails >> left on your personal Zoom number. Currently, the system is not set up = to >> allow deletion of Call Queue (ring group) voicemails. Are these the >> voicemails to which you are referring? >> >> On Tue, 7 Oct at 1:10 PM , Mark Warner wrote: >> Sorry for the delay; just have had other issues that triaged with a touc= h >> higher priority. Looking at this now. >> =E2=80=8B >> >> >> On Mon, 6 Oct at 9:15 PM , JosephTaylor > joey.taylor@homecareassistance.com> wrote: >> Hey Mark, >> >> Yes, exactly!! >> >> > > -- > Joey Taylor > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > 514-907-5065 > TheKey.ca > [image: TheKey] > > 1244232:611100 > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --00000000000058a0100640a54a40 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Mark, For Montreal, would I be able to get admi= n power to do this? Also, will voicemails eventually fill up a ring grou= p once they reach a certain point and then no voicemails can be left? Thanks,=C2=A0 On Wed, Oct 8, 2025 at 8:58=E2=80=AFAM= Mark Warner < itsupport@thekey.c= om > wrote: Understood.=C2=A0 Who all should have delete access to the= ring groups?=C2=A0 Zoom's perspective on this is that anything going t= o a group voicemail should be managed by a specific person (or persons) as = it might be easy for no one to return calls as they might think someone els= e will do it ... or ... there are those that will just hide behind voicemai= l, delete them, and not call the caller back in order to avoid work.=C2=A0 = I know that sounds pretty pessimistic, but there is a degree of truth to it= which is why Zoom designed their call queues that way. Anyway, with that, I just want to make sure we have you co= vered for the degree of access you wish to grant people the ability to arbi= trarily delete group voicemails. Thanks,=C2=A0 Mark Warner On Tue, 7 Oct at 6:32 PM , JosephTaylor < joey.taylor@homecareassi= stance.com > wrote: Hi Mark, Yes, I am refe= rring to if someone calls lets say the "New Client Line", and lea= ves a voicemail. If I call them back and speak to them, I should be able to= delete that VM even if its not coming to my personal line. We had that pow= er under 8x8. Thanks,=C2=A0 = On Tue, Oct 7, 2025 at 1:35=E2=80=AFPM Mark Warner < itsupport@the= key.com > wrote: There should be no reason you aren't = able to delete your OWN voicemails left on your personal Zoom number.=C2=A0= Currently, the system is not set up to allow deletion of Call Queue (ring = group) voicemails.=C2=A0 Are these the voicemails to which you are referrin= g? On Tue, 7 Oct at 1:10 PM , Mark Warner < itsupport@thekey.com= > wrote: Sorry for the delay; just have had other issues that triag= ed with a touch higher priority.=C2=A0 Looking at this now. =E2=80=8B On Mon, 6 Oct at 9:15 PM , JosephTaylor < joey.= taylor@homecareassistance.com > wrote: Hey Mark, Yes, exactly!= !=C2=A0 = =09 -- <b