This is a multipart message in MIME format. ------=_NextPart_000_0909_01D9E6D4.4B1BAB20 Content-Type: multipart/alternative; boundary="----=_NextPart_001_090A_01D9E6D4.4B1BAB20" ------=_NextPart_001_090A_01D9E6D4.4B1BAB20 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Tim =20 Thank you for looping me in. If this is an integrated location, both = Kristy and Michelle are the best points of contact to help with this. = I=E2=80=99m copying the Help Desk to ensure this is captured in a = FreshDesk ticket for record keeping purposes as well.=20 =20 Kristy & Michelle =20 Please let me know if there are opportunities to coach for the below = internal OTC team members mentioned/copied on the thread so I can = address, once you=E2=80=99ve had the opportunity to look into it.=20 =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 From: Timothy Thomas =20 Sent: Thursday, September 14, 2023 6:09 AM To: Chuck Terlesky ; Elizabeth Clark = Subject: IMPORTANT: Fwd: Billing Update. =20 Hi Chuck, =20 What are we doing wrong here? Is it simple that his invoices don't show = the portion allocated to Blue Cross? Sounds like they need different = payment terms as well, how long does it typically take for Blue Cross to = pay? =20 Please let Elizabeth know so we can get this resolved for Bill today. =20 Thanks Tim ---------- Forwarded message --------- From: > Date: Wed, Sep 13, 2023 at 7:27=E2=80=AFPM Subject: RE: Billing Update. To: Ali Malik > Cc: >, >, >, Chuck Terlesky >, Dan Picken > =20 Hi Ali We seem to be getting nowhere. I got a call this afternoon from Michela Hudgins who seemed in a real = hurry to charge everything to my credit card. I asked her to send the invoices and I would confirm the hours charged = and process the payment, she replied she would process the payment! The three invoice she sent are totally incomplete! =20 Does anyone at the Key understand that Alberta Blue Cross covers a = portion of my Mother=E2=80=99s care and that after confirming the hours = worked and charged I would process a payment after confirming Blue Cross = has been billed and has covered their portion? =20 The invoices sent only cover a portion of the months June, July and = August , and show nothing from Blue Cross. This is really getting ridiculous! Bill =20 =20 From: Bill Picken >=20 Sent: Thursday, August 31, 2023 11:56 AM To: Ali Malik > Subject: Re: Billing Update. =20 Hi Ali Have you reconciled Jun and July. =20 Please send me the invoices. =20 Thanks Bill=20 Sent from my iPad On Jun 20, 2023, at 7:16 AM, Ali Malik > wrote: Hey Bill, =20 As mentioned previously only pay partial of the invoice ($618). We are = going to credit the remaining balance.=20 =20 As for June's invoice, we did not reconcile payment yet from CDHC, once = we do, you will see that in the versapay system. =20 @TheKey Billing Please add credit to = invoice 429619 as per email above. total credit would be $521.89 leaving = balance on invoice for $618 =20 =20 On Mon, Jun 19, 2023 at 6:44=E2=80=AFPM > wrote: Hey Ali Are we looking at the same website? Invoice 429619 shows balance of 1139.89, no mention of credits for = 462.50 or 59.39 =3D618.00 Invoice 466639 does not show any payment from Blue Cross for May? Bill =20 From: Ali Malik >=20 Sent: Monday, June 19, 2023 10:35 AM To: billpicken@shaw.ca =20 Subject: Re: Billing Update. =20 Hey Bill, =20 Junes invoice we still have to reconcile CDHC payment. Mays invoice, = that is still owed by family. You can pay that straight through the = portal. =20 thanks =20 On Mon, Jun 19, 2023 at 12:27=E2=80=AFPM > wrote: Hi Ali I don=E2=80=99t think uour online invoices are right yet? Bill =20 From: Ali Malik ali.malik@thekey.com>=20 Sent: Wednesday, June 14, 2023 10:46 AM To: billpicken@shaw.ca Subject: Re: Billing Update. =20 Hey Bill , =20 Yes everything should be on versapay.=20 =20 Please ignore Junes invoice as that is for Mays services waiting for = CDHC to pay. =20 thanks =20 On Wed, Jun 14, 2023 at 10:55=E2=80=AFAM > wrote: Hey Ali Do you have all of the invoices and payments online now? Bill =20 From: Ali Malik ali.malik@thekey.com>=20 Sent: Wednesday, June 7, 2023 8:00 AM To: Bill Picken billpicken@shaw.ca> Cc: Cheryl Cartwright = ccartwright@thekey.com>; TheKey Billing = billing@thekey.com>; Shawntel Sousa = ssousa@thekey.com>; Chuck Terlesky = cterlesky@thekey.com>; Timothy Thomas = tt@thekey.com>; Dan dpicken@shaw.ca> Subject: Re: Billing Update. =20 Hey Bill, =20 We were going to put credit in the system to reflect bookings but what = we can do is add a credit note to the month of April. Since there is a = balance owed by the family of 1139.89, we can minus the tax credit from = this balance and I will have the team add credit. In addition to this we = will minus surcharge for the creditcard from the balance due as well. = So the balance owed by the family for the month of April would now be = 1139.89 - 462.5 (tax