--00000000000010a2250606e92d88 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, The issue here is that I am not going to the bank very frequently to do deposits. These have been done on my own time, so I usually wait until I am in possession of several cheques and do one large deposit (instead of frequent smaller ones). I understand that this has not been ideal, but will be a moot point going forward--SCU (our bank) has advised me I can make mobile deposits using their updated app. Apologies for any inconvenience this has caused. Dennis Fancy, BSP Care Solutions Manager TheKey.ca [image: TheKey] On Wed, Oct 4, 2023 at 2:31=E2=80=AFPM Vashon Palloo wrote: > Adding my manager Lisa to this as well > > On Wed, Oct 4, 2023 at 3:22=E2=80=AFPM wrote: > >> Hi Gerard, >> >> >> Adding Daniel to the email as well. Can we jump on a call and walk >> through this when you are free? >> >> >> >> Thanks! >> >> >> >> Brian >> >> >> >> *From:* Timothy Thomas >> *Sent:* Wednesday, October 4, 2023 3:18 PM >> *To:* gerard.draetta@thekey.com; Brian Fialko >> *Cc:* John Janiga ; Brian Boxall > bboxall@thekey.com>; Dennis Fancy ; Vashon Palloo > vashon.palloo@thekey.com> >> *Subject:* Re: Burt, Jim - Open Invoice - Please Respond >> >> >> >> @Brian Fialko Can you answer Gerards email? >> Who is posting the transactions and what is the typical delay? >> >> >> >> On Wed, Oct 4, 2023 at 2:00=E2=80=AFPM wrote= : >> >> Good afternoon, >> >> >> >> Can someone please let me know why there is such a delay from receipt to >> posting. As I am sure you are aware, John is making calls on these clien= ts >> when we already have money in house. It not only upsets the customer but >> also takes up john=E2=80=99s time to make the call. I look forward to yo= ur response. >> >> >> >> Gerard >> >> >> >> *From:* John Janiga >> *Sent:* Wednesday, October 4, 2023 11:03 AM >> *To:* Brian Boxall >> *Cc:* Dennis Fancy ; Timothy Thomas ; >> Gerard Draetta ; Vashon Palloo > vashon.palloo@thekey.com> >> *Subject:* Re: Burt, Jim - Open Invoice - Please Respond >> >> >> >> Hello Brian, >> >> >> >> Can we confirm this check was sent over for posting, I still see the >> balance on my aging report as of 10.4 >> >> >> jburnett@scottbathgate.com >> >> Mon, Sep 18, 1:25=E2=80=AFPM >> >> to me, Darrell >> >> Hello John, >> >> >> >> A cheque for $1,567.41 was mailed on August 24th to the address >> indicated below. I just checked my bank records and it has not yet clear= ed >> our bank account. Please let me know if you want me to put a stop-paymen= t >> on the original cheque and reissue. >> >> >> >> Jennifer >> >> >> >> Thank you! >> >> >> *John Janiga* >> >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> >> *408-647-7538 * >> >> *TheKey.com * >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Fri, Sep 22, 2023 at 3:30=E2=80=AFPM Brian Boxall wrote: >> >> We have this one. >> >> >> >> On Tue, Sep 19, 2023 at 11:55=E2=80=AFAM Brian Boxall wrote: >> >> Dennis just left to check our mail. >> >> >> >> On Tue, Sep 19, 2023 at 11:50=E2=80=AFAM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >> Hi Brian/ Dennis, >> >> >> >> Did we receive a cheque for Jim Burt? >> >> Winnipeg client states that they sent a cheque on August 24th for >> $1,567.41 but it was not cashed. >> >> >> >> Thanks, >> >> *Sumira Suthesan* >> Accounts Receivable Specialist >> >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> >> >> >> On Mon, Sep 18, 2023 at 10:28=E2=80=AFAM John Janiga >> wrote: >> >> Hello Team, >> >> >> >> Please see forwarded email and kindly confirm if the check has been >> received, as the client states it has not cleared yet. >> >> >> >> Thank you! >> >> *John Janiga* >> >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> >> *408-647-7538 * >> >> *TheKey.com * >> >> [image: TheKey] >> >> >> >> >> >> ---------- Forwarded message --------- >> From: >> Date: Mon, Sep 18, 2023 at 1:25=E2=80=AFPM >> Subject: RE: Burt, Jim - Open Invoice - Please Respond >> To: John Janiga >> Cc: Darrell Burt >> >> >> >> Hello John, >> >> >> >> A cheque for $1,567.41 was mailed on August 24th to the address >> indicated below. I just checked my bank records and it has not yet clear= ed >> our bank account. Please let me know if you want me to put a stop-paymen= t >> on the original cheque and reissue. >> >> >> >> Jennifer >> >> >> >> *From:* John Janiga >> *Sent:* September 18, 2023 9:11 AM >> *To:* Darrell Burt >> *Cc:* Jennifer Burnett >> *Subject:* Re: Burt, Jim - Open Invoice - Please Respond >> >> >> >> Hello Jennifer, >> >> >> >> I wanted to follow up and check in for an update on payment status for >> the attached invoice. >> >> >> >> If you are paying by check please remit to - >> >> 530 Kenaston Blvd Suite 344 >> >> Winnipeg, MB R3N 1Z4 >> >> >> >> Thank you, >> >> *John Janiga* >> >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> >> *408-647-7538 * >>