Re: [Assessment Scheduled] | John, D Assessment 02/12 Midwest

--000000000000279208064aa695e1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Understood, I did not realize you are the only team member. Ok I appreciate you squeezing it in. Thank you! *Regards,* *Liesel Springall, MHA* *Lead Home Care Advisor* liesel.springall@thekey.com Office: (773) 747-7911 https://thekey.com On Thu, Feb 12, 2026 at 12:40=E2=80=AFPM Sarah Tenny wrote: > I=E2=80=99m currently the only office team member is St. Louis. I can try= to > squeeze it in tomorrow but I=E2=80=99m not sure what time that will be. > > Sarah Tenny, BSN, MSN > Client Success Manager > sarah.tenny@thekey.com > Mobile: (314) 718-6255 > Office: (314) 863-8989 > TheKey.com > *We value your feedback. Please leave us a Google review > * > > > > On Thu, Feb 12, 2026 at 2:37=E2=80=AFPM Liesel Springall liesel.springall@thekey.com> wrote: > >> Hi! Is there anyone else who can complete the AX? Shes needing help ASAP >> and calling another Homecare as well. I would hate to lose potential cli= ent >> if we can't accommodate her request. Thanks! >> *Regards,* >> *Liesel Springall, MHA* >> *Lead Home Care Advisor* >> liesel.springall@thekey.com >> Office: (773) 747-7911 >> https://thekey.com >> >> >> >> On Thu, Feb 12, 2026 at 12:27=E2=80=AFPM Sarah Tenny >> wrote: >> >>> Hi Liesel! >>> >>> I=E2=80=99m still doing orientation so I cannot call and confirm right = now. I=E2=80=99m >>> completely booked tomorrow. Do you have a moment to call and reschedule= for >>> next week? >>> >>> Sarah Tenny, BSN, MSN >>> Client Success Manager >>> sarah.tenny@thekey.com >>> Mobile: (314) 718-6255 >>> Office: (314) 863-8989 >>> TheKey.com >>> *We value your feedback. Please leave us a Google review >>> * >>> >>> >>> >>> On Thu, Feb 12, 2026 at 2:24=E2=80=AFPM Liesel Springall >> liesel.springall@thekey.com> wrote: >>> >>>> Hello Team, >>>> >>>> An assessment has been scheduled for the following client: >>>> >>>> - Fast Start: false >>>> - Anticipated Tier: Tier 1 >>>> - Proposed Start Date for Care: February 16, 2026 >>>> >>>> *Client Name:* John Dyess >>>> >>>> *Phone Number:* (314) 536-3557 >>>> >>>> *Address: *, , , 63025 >>>> >>>> *Priority Zip:* >>>> >>>> *Assessment Date/Time:* 2/12/2026, 1:00 PM >>>> >>>> *Referral Account: *CareScout Partnership >>>> >>>> *Salesforce Link:* John Dyess =E2=80=93 St. Louis =E2=80=93 2/16/2026 >>>> >>>> >>>> *Proposed Schedule:* >>>> >>>> - Scheduled by: Liesel Springall >>>> >>>> >>>> >>>> *Client Summary: * >>>> >>>> *This summary was generated by AI and may contain errors. This summary >>>> was generated on February 12, 2026 at 12:21 PM PST.* >>>> >>>> *Opportunity Overview:* >>>> >>>> - Stage is Assessment Pending with anticipated start of care on >>>> February 16, 2026 >>>> - Office: St. Louis >>>> >>>> - Primary care need is Support for Chronic Conditions >>>> - Client requires 31-40 weekly hours of care with rates quoted at >>>> $35.10-$49.73 >>>> - Care needed in the coming weeks for long-term duration (greater >>>> than 6 months) >>>> >>>> *Assessment Information:* >>>> >>>> - Assessment status is Pending Scheduled Date >>>> - Assessment scheduled by Liesel Springall >>>> >>>> - Non-regulated compliance level >>>> - Virtual assessment requested for February 13 at 1:00 PM >>>> >>>> *Client Information:* >>>> >>>> - Client: John Dyess >>>> , >>>> 86 years old >>>> - Primary contact is Carolyn Dyess (spouse seeking care for husband= ) >>>> - Medical conditions include dementia, artificial heart valve, and >>>> neuropathy causing foot pain >>>> - History of multiple falls including serious fall 2 years ago >>>> resulting in cracked skull >>>> - Experiences severe nighttime anxiety about falling and sees >>>> psychiatrist for medication management >>>> - Currently receiving outpatient physical therapy >>>> - Both client and spouse are artists with active art engagement >>>> >>>> *Referral Source:* >>>> >>>> - Referred by CareScout Partnership >>>> >>>> - Category: Placement Agency >>>> - Lead source classified as Manual >>>> >>>> *Action Items and Next Steps:* >>>> >>>> - Schedule and complete virtual assessment for February 13 at 1:00 >>>> PM >>>> - Develop care plan addressing companionship services, possible >>>> light housekeeping, and potential ADL assistance >>>> - Consider scheduling options including daytime hours and 12-hour >>>> overnight shifts to provide respite for spouse >>>> - Address dementia care needs with specialized training and >>>> overnight fall prevention support >>>> - Next task status shows no next steps are currently logged in the >>>> system >>>> >>>> Please coordinate with the Care Team to prepare for Start of Care. >>>> >>>> >>>> >>>> Thank you, >>>> >>>> The LHA Team >>>> >>> --000000000000279208064aa695e1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Understood, I did not realize you are the only team m= ember. Ok I appreciate you squeezing it in. Thank you! Regards, Liesel Springall, MHA Lead H