Re: Reimbursement Request

--0000000000008f4dd006441deeea Content-Type: multipart/related; boundary="0000000000008f4dd006441deee9" --0000000000008f4dd006441deee9 Content-Type: multipart/alternative; boundary="0000000000008f4dcf06441deee8" --0000000000008f4dcf06441deee8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for looping me in @Michelle Schefter @Laura Horval @Will Reid May I request specific dates, shifts or CGs that make up the $7,032 credit that is needed? In review of their current AR they have an outstanding balance so i'd like to confirm if these invoices connect to what we need to complete a credit for Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Fri, Nov 21, 2025 at 8:55=E2=80=AFAM Michelle Schefter wrote: > Thank you, Will, for the background here. I approve moving forward. > Looping in Lito Delapena and Lyndsey Organ to help support this request. > While I can=E2=80=99t guarantee that we=E2=80=99ll be able to expedite th= e refund check, > we will explore all available options to see what can be done to move thi= s > along as quickly as possible. Will circle back with an update asap. > > *Michelle Schefter* > > Director of Finance | *TheKey* > > Phone: 408.837.0579 > > > > > > > ------------------------------ > *From:* Will Reid > *Sent:* Friday, November 21, 2025 6:55 AM > *To:* Laura Horval > *Cc:* Michelle Schefter ; Timothy Thomas tt@thekey.com> > *Subject:* Re: Reimbursement Request > > Thanks Laura. > > Michelle, Tim and I discussed this yesterday. He recommended sending this > request to you for the fastest processing. > > Thank you, > > > *Will Reid* > > Partner | TheKey > > Mobile: 513.707.2304 > > > > > > On Fri, Nov 21, 2025 at 8:57=E2=80=AFAM Laura Horval = wrote: > > Good Morning Michelle, > > We recently learned there was a miscommunication regarding how we billed > time for our partnership account with Key Cleaning at the Deupree House. > Consequently, we owe them a $7,032 credit that requires processing as soo= n > as possible. Can we please get a check sent to them next week? Please mak= e > the check out to Deupree House and send it to: > > Emerson Stambaugh > 3939 Erie Avenue > Cincinnati, Oh 45208 > > > Laura Horval MSW LSW > > > General Manager | TheKey > > Office: 513-891-2273 > > Mobile: 513-535-0558 > > > *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* > *PAC=C2=AE Consultant; **PAC=C2=AE Coach* > *Please note my email has changed: * > lhorval@thekey.com > TheKey.com > *Please review us on Facebook or Google!* > h ttps://www.facebook > .com/TheKeyCincinnati > Click here > for > Google Review > > > > > > --0000000000008f4dcf06441deee8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for looping=C2=A0me in=C2= =A0 @Michelle Schefter =C2=A0 @Laura Horval = =C2=A0=C2=A0 @Will Reid =C2=A0 May I req= uest specific=C2=A0dates, shifts or CGs that make up the $7,032 credit that= is needed? In review of their current AR they have an outstanding balance = so i'd like to confirm if these invoices connect to what we need to com= plete a credit for Thank you, = Lito Delapena Customer= Contact and Collections Manager | TheKey Mobile: 619-722-8561 = On Fri, Nov 21= , 2025 at 8:55=E2=80=AFAM Michelle Schefter < michelle.kenaga@thekey.com > wrote: Thank you, Will, for the background here. I approve moving forward. Looping= in Lito Delapena and Lyndsey Organ to help support this request. While I can=E2=80=99t guarantee that we=E2=80=99ll be able to expedite the = refund check, we will explore all available options to see what can be done= to move this along as quickly as possible. Will circle ba