--000000000000cec8b606441efaa6 Content-Type: multipart/alternative; boundary="000000000000cec8b606441efaa5" --000000000000cec8b606441efaa5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Lito, Any chance you are available to hop on a call today to discuss? On Fri, Nov 21, 2025 at 12:13=E2=80=AFPM Lito Delapena wrote: > Thank you for looping me in @Michelle Schefter > > > @Laura Horval @Will Reid May I > request specific dates, shifts or CGs that make up the $7,032 credit that > is needed? In review of their current AR they have an outstanding balance > so i'd like to confirm if these invoices connect to what we need to > complete a credit for > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Fri, Nov 21, 2025 at 8:55=E2=80=AFAM Michelle Schefter michelle.kenaga@thekey.com> wrote: > >> Thank you, Will, for the background here. I approve moving forward. >> Looping in Lito Delapena and Lyndsey Organ to help support this request. >> While I can=E2=80=99t guarantee that we=E2=80=99ll be able to expedite t= he refund check, >> we will explore all available options to see what can be done to move th= is >> along as quickly as possible. Will circle back with an update asap. >> >> *Michelle Schefter* >> >> Director of Finance | *TheKey* >> >> Phone: 408.837.0579 >> >> >> >> >> >> >> ------------------------------ >> *From:* Will Reid >> *Sent:* Friday, November 21, 2025 6:55 AM >> *To:* Laura Horval >> *Cc:* Michelle Schefter ; Timothy Thomas > tt@thekey.com> >> *Subject:* Re: Reimbursement Request >> >> Thanks Laura. >> >> Michelle, Tim and I discussed this yesterday. He recommended sending thi= s >> request to you for the fastest processing. >> >> Thank you, >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> >> >> On Fri, Nov 21, 2025 at 8:57=E2=80=AFAM Laura Horval wrote: >> >> Good Morning Michelle, >> >> We recently learned there was a miscommunication regarding how we billed >> time for our partnership account with Key Cleaning at the Deupree House. >> Consequently, we owe them a $7,032 credit that requires processing as so= on >> as possible. Can we please get a check sent to them next week? Please ma= ke >> the check out to Deupree House and send it to: >> >> Emerson Stambaugh >> 3939 Erie Avenue >> >> >> >> Cincinnati, Oh 45208 >> >> >> >> Laura Horval MSW LSW >> >> >> General Manager | TheKey >> >> Office: 513-891-2273 >> >> Mobile: 513-535-0558 >> >> >> *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* >> *PAC=C2=AE Consultant; **PAC=C2=AE Coach* >> *Please note my email has changed: * >> lhorval@thekey.com >> TheKey.com >> *Please review us on Facebook or Google!* >> h ttps://www.facebook >> .com/TheKeyCincinnati >> Click here >> for >> Google Review >> >> >> >> >> >> --000000000000cec8b606441efaa5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable G