--0000000000002b85ad05dfcaf8f8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable These are not our office. These are for Waterloo and Oakville but are being marked as Toronto On Tue., May 24, 2022, 8:51 p.m. Timothy Thomas, wrote: > Can you please give some insight on the toronto scores? Thanks > > ---------- Forwarded message --------- > From: Medallia Feedback > Date: Tue, May 24, 2022 at 3:00 PM > Subject: Weekly Caregiver Exceptions Report > To: > > > Based on feedback, client and caregiver feedback is separated into 2 > separate reports. This caregiver exception report includes all detractor > responses organized by division. > > Share individual responses by sending the response page URL. > > Email ahodges@thekey.com with any issues or questions. > View My Dashboard > > > Division Business Unit Field Responsedate Link to Response Main Score > > Canada > Toronto > 5/18/22 7:37 AM > Go to Response > > 2 > Reason for CG NPS Score > Lack of consistency in the office .their is always a change new # never > sure who to contact ,never get a respond back asap.when u need the hours = or > place u need u don't get it.they give u diffrent hours then u wanted and > farther places u can't take .wanting an 8 hour shift a day and getting le= ss > Canada > Toronto > 5/23/22 1:07 PM > Go to Response > > 1 > Reason for CG NPS Score > No enough shifts. > Canada > Toronto > 5/23/22 8:43 AM > Go to Response > > 6 > Reason for CG NPS Score > Lack of benefits. > Canada > Toronto > 5/19/22 7:10 AM > Go to Response > > 6 > Canada > Toronto > 5/20/22 8:24 AM > Go to Response > > 6 > Reason for CG NPS Score > Low income. > Central > Nebraska > 5/20/22 6:48 PM > Go to Response > > 2 > Reason for CG NPS Score > Not properly trained for clients. Not having a regular schedule > Central > San Antonio > 5/21/22 8:04 AM > Go to Response > > 5 > Reason for CG NPS Score > Maybe you have an easier time if you=E2=80=99re Hispanic. I=E2=80=99m goi= ng to the FBI and > report the malicious derailing. My crime is I=E2=80=99m born white. My bo= ss, GOD > love her really , there=E2=80=99s a seat in heaven for her working so dil= igently > trying to keep her office functioning properly and trying her best to > provide lucrative scheduling. What=E2=80=99s going on is far beyond her r= ealm of > capability. I trust she=E2=80=99ll be like me and always aim for excellen= ce. I=E2=80=99m > fighting to overcome hardships and the anger I don=E2=80=99t dare unleash= ? The > sabotaged assignments really need looking into by authorities and at the > same time those fellow employed need to understand it=E2=80=99s not fun n= or funny > to put anyone through the torment a... > Central > Houston > 5/18/22 5:51 AM > Go to Response > > 2 > Reason for CG NPS Score > The important thing is to do my best to my clients. > Central > Houston > 5/19/22 7:12 AM > Go to Response > > 5 > Reason for CG NPS Score > Because you people pay is low. > Central > Nebraska > 5/22/22 10:07 AM > Go to Response > > 6 > Central > Houston > 5/24/22 10:37 AM > Go to Response > > 0 > Reason for CG NPS Score > The pay is horrible: no bonuses or raises, office staff are very > unprofessional: will not return call, texts, emails, nor voicemails. > N California > Los Gatos > 5/20/22 4:12 PM > Go to Response > > 1 > Reason for CG NPS Score > The office staff is very unorganized. I even had some of the office staff > ask me to take care of a patient for 1 day in a city located two and a ha= lf > hours away from me. I also have had them call me for work 7 times even > though I put in a formal leave of absence due to a foot injury. I am not > supposed to return to work before June 17th unless my Doctor releases me. > Why do they not read the notes before calling their employees? > > My most recent client with dimentia went without groceries for at least 2 > days even after I messaged the office staff to let them know whoever was > filling in for me needed to make sandwiches and leave them in the > refrigerator for the client. > > When I went back... > N California > The Peninsula > 5/18/22 1:16 PM > Go to Response > > 3 > Reason for CG NPS Score > Hard to reach staff members when there is a need to be done. > Leaving messages to call person and keeps saying that she or he will > forward the message to the person or department convern and no one return > calls. After the name was changed to THE KEY it became harder to get in > touch with anyone. . > N California > East Bay > 5/18/22 10:52 AM > Go to Response > > 5 > Reason for CG NPS Score > Not been able to get a stable job after been with the company for three > years. Just feel like I=E2=80=99m a fill person. No job for two months an= d I have > benefits to be paid. Don=E2=80=99t work on Sundays but yet that=E2=80=99s= the job you are > been offered > N California > East Bay > 5/21/22 7:54 AM > Go to Response > > 4 > Reason for CG NPS Score > Not enough support, from the upper management or caseworkers. Al