Re: Please Review: Billing Mentioned In Comment

--00000000000014992f05e1a9bf86 Content-Type: multipart/alternative; boundary="00000000000014992e05e1a9bf85" --00000000000014992e05e1a9bf85 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome, thanks for the update. Have a great weekend, all! On Thu, Jun 16, 2022 at 5:03 PM Carolina Orosa wrote: > Thanks. This was already addressed. > > Sent from my iPhone > > On Jun 16, 2022, at 3:20 PM, Keri Thrush wrote: > > =EF=BB=BF > Hi Carolina, > > Please see the alert below from Medallia that has mentioned billing. Due > to potential limitations with your access in Medallia (will be resolved > early next week), the information from the link has been provided in the > screenshot. Please don't hesitate to reach out if you have any questions. > > [image: Screen Shot 2022-06-16 at 3.11.17 PM.png] > > > ---------- Forwarded message --------- > From: Medallia > Date: Mon, May 30, 2022 at 8:01 AM > Subject: Please Review: Billing Mentioned In Comment > To: Loving Home Care , Loving Home Care kthrush@thekey.com>, Loving Home Care , Loving > Home Care > > > A client mentioned billing in their comment. > > > Comments: Is there an option to receive bill confirmation via email rathe= r > than mailing out invoiced on a weekly basis. Even if this was done every > two weeks. Weekly mail confirmation is probably not necessary. The servic= es > for the most part have been good. There has been some hesitation on takin= g > my mother out as he mobility is not great and it can be a process. The on= e > main issue for the lower score is the minimum hours a week that is requir= ed > to have the services. Many seniors are on a fixed income so it makes it > difficult financially when imposing a 'minimum hours a week'. > > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D76596 > > --00000000000014992e05e1a9bf85 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome, thanks for the update. Have a = great weekend, all! On Thu, Jun 16, 2022 at 5:03 PM Carolina Orosa &lt= ; corosa@homecareassistance= .com > wrote: Thanks. This was already addressed. Sent from my iPhone On Jun 16, 2022, at 3:20 PM, Keri Thrush < kthrush@thekey.com > wrote: =EF=BB=BF Hi Carolina, Please see the alert below from = Medallia that has mentioned=C2=A0billing. Due to potential limitations with= your access in Medallia (will be resolved early next week), the informatio= n from the link has been provided in the screenshot. Please don't hesit= ate to reach out if you have any questions.=C2=A0 = ---------- For= warded message --------- From: Medallia < noreply@app.medallia.com > Date: Mon, May 30, 2022 at 8:01 AM Subject: Please Review: Billing Me= ntioned In Comment To: Loving Home Care < ahodges@thekey.com >, Loving Home Care &l= t; kthrush@thekey.co= m >, Loving Home Care < lcastaneda@thekey.com >, Loving Home Care < eclark@thekey.com > A client mentioned billing in their comment. Comments: Is there an option to receive b= ill confirmation via email rather than mailing out invoiced on a weekly bas= is. Even if this was done every two weeks. Weekly mail confirmation is prob= ably not necessary. The services for the most part have been good. There has been some hesitati= on on taking my mother out as he mobility is not great and it can be a proc= ess. The one main issue for the lower score is the minimum hours a week tha= t is required to have the services. Many seniors are on a fixed income so i= t makes it difficult financially when imposing a 'minimum hours a week&= #39;. Please click here to see the full survey response and lea= rn more about the client: https://hca.medallia.com/hca/resp= InvForm.do?surveyid=3D76596 --00000000000014992e05e1a9bf85-- --00000000000014992f05e1a9bf86 Content-Type: image/png; name="Screen Shot 2022-06-16 at 3.11.17 PM.png" Content-Disposition: inline; filename="Screen Shot 2022-06-16 at 3.11.17 PM.png" Content-Transfer-Encoding: base64 Content-ID: X-Attachment-Id: 181732234d8113f621b1 iVBORw0KGgoAAAANSUhEUgAABfMAAAMkCAYAAAAccrp3AAABQ2lDQ1BJQ0MgUHJvZmlsZQAAKJFj YGASSSwoyGFhYGDIzSspCnJ3UoiIjFJgf8bAxiDAwMvAwiCRmFxc4BgQ4ANUwgCjUcG3awyMIPqy Lsgs3nMaYT17puzc+aN9cY7b6UBM9SiAKyW1OBlI/wHi1OSCohIGBsYUIFu5vKQAxO4AskWKgI4C sueA2OkQ9gYQOwnCPgJWExLkDGTfALIFkjMSgWYwvgCydZKQxNOR2FB7QYA7wMNHwdjIwtWSkGvJ ACWpFSUg2jm/oLIoMz2jRMERGEqpCp55yXo6CkYGRkYMDKAwh6j+LAYOS0axUwixai8GBotMIOMv QizUnoFhSzjQG08QYmq+DAzCDgwMB30KEosS4Q5g/MZSnGZsBGHzFDEwsP74//+zLAMD+y6gkUX/ //+e+///3yUMDMw3GRgOFAIAvBJfAlaLJI4AAABWZVhJZk1NACoAAAAIAAGHaQAEAAAAAQAAABoA AAAAAAOShgAHAAAAEgAAAESgAgAEAAAAAQAABfOgAwAEAAAAAQAAAyQAAAAAQVNDSUkAAABTY3Jl ZW5zaG90IwLX9QAAAddpVFh0WE1MOmNvbS5hZG9iZS54bXAAAAAAADx4OnhtcG1ldGEgeG1sbnM6 eD0iYWRvYmU6bnM6bWV0YS8iIHg6eG1wdGs9IlhNUCBDb3JlIDYuMC4wIj4KICAgPHJkZjpSREYg eG1sbnM6cmRmPSJodHRwOi8vd3d3LnczLm9yZy8xOTk5LzAyLzIyLXJkZi1zeW50YXgtbnMjIj4K ICAgICAgPHJkZjpEZXNjcmlwdGlvbiByZGY6YWJvdXQ9IiIKICAgIC