The process that we have had in the past was to give AP direct access to
Canada accounts to pull monthly statements. That is what we have done with
Canada internet accounts.
Trish,
I show that utility_rent@thekey.com and ia ap-invoices@thekey.com still
have user accounts to access the accounts directly to pull invoices. Can
you verify with your team to see if you have access?
On Thu, Oct 30, 2025 at 10:05 AM Gabriel La <it@thekey.com> wrote:
> @John Andrew Hawkins <jhawkins@thekey.com> and @Aaron Worob
> <aaron.worob@thekey.com> can you guys work with AP to ensure we are in
> the same page/ process to ensure these aren't missed and payed properly?
>
> Gabriel La
> Head of IT Operations
> it@thekey.com <https://brand.thekey.com/esg/it@thekey.com>
> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
> On Thu, Oct 30, 2025, 9:56 AM John Andrew Hawkins <jhawkins@thekey.com>
> wrote:
>
>> No, we don't have a way to send invoices via pdf but
>> utility_rent@thekey.com has direct access to the account. And previously
>> AP has had access via ap-invoices@thekey.com.
>>
>> On Thu, Oct 30, 2025 at 9:50 AM Gabriel La <it@thekey.com> wrote:
>>
>>> Looping in @John Andrew Hawkins <jhawkins@thekey.com> - did we update
>>> rogers to email the pdf invoices to coupasupport@thekey.com?
>>>
>>>
>>>
>>> Gabriel La
>>> Head of IT Operations
>>> it@thekey.com <https://brand.thekey.com/esg/it@thekey.com>
>>> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>> On Thu, Oct 30, 2025, 9:17 AM Aaron Worob <aaron.worob@thekey.com>
>>> wrote:
>>>
>>>> Hi Everyone:
>>>>
>>>> I just logged in and downloaded the most current invoice from Rogers.
>>>> Please find it attached.
>>>>
>>>> Thank you,
>>>> Aaron Worob
>>>> Network/Systems Administrator
>>>>
>>>> *aaron.worob@thekey.com <aaron.worob@thekey.com>*(650) 270-2347
>>>> Contact IT Support @ (888)838-1955 | hca.freshdesk.com
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>> On Thu, Oct 30, 2025 at 8:27 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> @Aaron Worob <aaron.worob@thekey.com> @Gabriel La <gabe@thekey.com> was
>>>>> this resolved? We can't have our cells cut off...
>>>>>
>>>>> On Tue, Oct 28, 2025 at 4:03 PM Trish Nguyen <utility_rent@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> This is a final follow up on this ticket will be closed as it has
>>>>>> been open more than 30 days and we received no response to provide the open
>>>>>> invoice.
>>>>>>
>>>>>> Please note that open PDF invoices will need to be submitted to AP
>>>>>> inbox invoices@thekey.coupahost.com or coupasupport@thekey.com for
>>>>>> processing to avoid late payments and service interruptions.
>>>>>>
>>>>>> Best,
>>>>>> AP Team
>>>>>>
>>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> We are following on this request as we have not yet receive a copy of
>>>>>> the bill to process this payment.
>>>>>> Please send a PDF copy invoice to this email for processing and to
>>>>>> avoid late payment and service interruptions.
>>>>>>
>>>>>> Thank you,
>>>>>> AP Team
>>>>>>
>>>>>> Hi IT/Joey,
>>>>>>
>>>>>> Please note that AP is receiving another bill notification to pay but
>>>>>> have no bill PDF attachment.
>>>>>>
>>>>>> We reached out multiple from the last requests and received no
>>>>>> response. Please provide a copy of the bill in order for us to process
>>>>>> payment and avoid service interruption.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Ap, your invoice is ready
>>>>>> R
>>>>>> Rogers <https://hca.freshdesk.com/a/contacts/29014492344>
>>>>>> reported via email
>>>>>> 20 hours ago (Sun, 28 Sep 2025 at 3:49 PM)
>>>>>>
>>>>>> To:utility_rent@thekey.com
>>>>>> [image: Rogers Business Logo] <https://www.rogers.com/business>
>>>>>> Your invoice
>>>>>> is now available.
>>>>>> Hello Ap,
>>>>>> Your online invoice is now available. We have included a summary of
>>>>>> your invoice details below.
>>>>>> Billing details
>>>>>> Invoice total: $3,677.36
>>>>>> Payment date: October 16, 2025
>>>>>> Invoice date: September 24, 2025
>>>>>> Important: The invoice total above only reflects your monthly charge
>>>>>> for the most recent billing cycle and does not include any additional
>>>>>> amount still past due. For complete details of your invoice, visit
>>>>>> mybusinesshub.rogers.com and sign in to your MyBusiness Hub account.
>>>>>> Thank you for choosing Rogers Business.
>>>>>>
>>>>>> MyBusiness Hub <https://mybusinesshub.rogers.com/> Contact Us
>>>>>> <https://www.rogers.com/business/contact-us>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Privacy Policy <https://www.rogers.com/support/privacy> |
>>>>>> rogers.com/business <https://www.rogers.com/business>
>>>>>> Rogers Communications | 333 Bloor Street East | Toronto ON | M4W
>>>>>> 1G9
>>>>>> <https://www.google.com/maps/search/3%E2%80%8C33+Bloor+Street+East+%7C+Toronto+ON+%7C+M4W+1G9?entry=gmail&source=g>
>>>>>> © Rogers Communications
>>>>>>
>>>>>> This email was sent to you because you're a Rogers Business customer.
>>>>>> We value your privacy and security, and will never contact you for personal
>>>>>> information, including any passwords or Multi-Factor Authentication (MFA)
>>>>>> codes. If you are not the intended recipient of this confidential email and
>>>>>> its attachment(s), please delete immediately without keeping a copy. Please
>>>>>> do not reply as this inbox is not monitored.
>>>>>>
>>>>>> On Fri, 10 Oct at 1:06 PM , Trish Nguyen <utility_rent@thekey.com>
>>>>>> wrote:
>>>>>> Hello,
>>>>>>
>>>>>> We are following on this request as we have not yet receive a copy of
>>>>>> the bill to process this payment.
>>>>>> Please send a PDF copy invoice to this email for processing and to
>>>>>> avoid late payment and service interruptions.
>>>>>>
>>>>>> Thank you,
>>>>>> AP Team
>>>>>>
>>>>>> Hi IT/Joey,
>>>>>>
>>>>>> Please note that AP is receiving another bill notification to pay but
>>>>>> have no bill PDF attachment.
>>>>>>
>>>>>> We reached out multiple from the last requests and received no
>>>>>> response. Please provide a copy of the bill in order for us to process
>>>>>> payment and avoid service interruption.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Ap, your invoice is ready
>>>>>> R
>>>>>> Rogers <https://hca.freshdesk.com/a/contacts/29014492344>
>>>>>> reported via email
>>>>>> 20 hours ago (Sun, 28 Sep 2025 at 3:49 PM)
>>>>>>
>>>>>> To:utility_rent@thekey.com
>>>>>> [image: Rogers Business Logo] <https://www.rogers.com/business>
>>>>>> Your invoice
>>>>>> is now available.
>>>>>> Hello Ap,
>>>>>> Your online invoice is now available. We have included a summary of
>>>>>> your invoice details below.
>>>>>> Billing details
>>>>>> Invoice total: $3,677.36
>>>>>> Payment date: October 16, 2025
>>>>>> Invoice date: September 24, 2025
>>>>>> Important: The invoice total above only reflects your monthly charge
>>>>>> for the most recent billing cycle and does not include any additional
>>>>>> amount still past due. For complete details of your invoice, visit
>>>>>> mybusinesshub.rogers.com and sign in to your MyBusiness Hub account.
>>>>>> Thank you for choosing Rogers Business.
>>>>>>
>>>>>> MyBusiness Hub <https://mybusinesshub.rogers.com/> Contact Us
>>>>>> <https://www.rogers.com/business/contact-us>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Privacy Policy <https://www.rogers.com/support/privacy> |
>>>>>> rogers.com/business <https://www.rogers.com/business>
>>>>>> Rogers Communications | 333 Bloor Street East | Toronto ON | M4W
>>>>>> 1G9
>>>>>> <https://www.google.com/maps/search/3%E2%80%8C33+Bloor+Street+East+%7C+Toronto+ON+%7C+M4W+1G9?entry=gmail&source=g>
>>>>>> © Rogers Communications
>>>>>>
>>>>>> This email was sent to you because you're a Rogers Business customer.
>>>>>> We value your privacy and security, and will never contact you for personal
>>>>>> information, including any passwords or Multi-Factor Authentication (MFA)
>>>>>> codes. If you are not the intended recipient of this confidential email and
>>>>>> its attachment(s), please delete immediately without keeping a copy. Please
>>>>>> do not reply as this inbox is not monitored.
>>>>>>
>>>>>> On Mon, 29 Sep at 12:09 PM , Trish Nguyen <utility_rent@thekey.com>
>>>>>> wrote:
>>>>>> Please take a look at ticket #1232179
>>>>>> <https://hca.freshdesk.com/helpdesk/tickets/1232179> raised by
>>>>>> Rogers (notifications@rci.rogers.com).
>>>>>>
>>>>>> Hi IT/Joey,
>>>>>>
>>>>>> Please note that AP is receiving another bill notification to pay but
>>>>>> have no bill PDF attachment.
>>>>>>
>>>>>> We reached out multiple from the last requests and received no
>>>>>> response. Please provide a copy of the bill in order for us to process
>>>>>> payment and avoid service interruption.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Ap, your invoice is ready
>>>>>> R
>>>>>> Rogers <https://hca.freshdesk.com/a/contacts/29014492344>
>>>>>> reported via email
>>>>>> 20 hours ago (Sun, 28 Sep 2025 at 3:49 PM)
>>>>>>
>>>>>> To:utility_rent@thekey.com
>>>>>> [image: Rogers Business Logo] <https://www.rogers.com/business>
>>>>>> Your invoice
>>>>>> is now available.
>>>>>> Hello Ap,
>>>>>> Your online invoice is now available. We have included a summary of
>>>>>> your invoice details below.
>>>>>> Billing details
>>>>>> Invoice total: $3,677.36
>>>>>> Payment date: October 16, 2025
>>>>>> Invoice date: September 24, 2025
>>>>>> Important: The invoice total above only reflects your monthly charge
>>>>>> for the most recent billing cycle and does not include any additional
>>>>>> amount still past due. For complete details of your invoice, visit
>>>>>> mybusinesshub.rogers.com and sign in to your MyBusiness Hub account.
>>>>>> Thank you for choosing Rogers Business.
>>>>>>
>>>>>> MyBusiness Hub <https://mybusinesshub.rogers.com/> Contact Us
>>>>>> <https://www.rogers.com/business/contact-us>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Privacy Policy <https://www.rogers.com/support/privacy> |
>>>>>> rogers.com/business <https://www.rogers.com/business>
>>>>>> Rogers Communications | 333 Bloor Street East | Toronto ON | M4W
>>>>>> 1G9
>>>>>> <https://www.google.com/maps/search/3%E2%80%8C33+Bloor+Street+East+%7C+Toronto+ON+%7C+M4W+1G9?entry=gmail&source=g>
>>>>>> © Rogers Communications
>>>>>>
>>>>>> This email was sent to you because you're a Rogers Business customer.
>>>>>> We value your privacy and security, and will never contact you for personal
>>>>>> information, including any passwords or Multi-Factor Authentication (MFA)
>>>>>> codes. If you are not the intended recipient of this confidential email and
>>>>>> its attachment(s), please delete immediately without keeping a copy. Please
>>>>>> do not reply as this inbox is not monitored.
>>>>>>
>>>>>> On Sun, 28 Sep at 3:49 PM , Rogers <notifications@rci.rogers.com>
>>>>>> wrote:
>>>>>>
>>>>>>
>>>>>> [image: Rogers Business Logo] <https://www.rogers.com/business>
>>>>>> Your invoice
>>>>>> is now available.
>>>>>> Hello Ap,
>>>>>> Your online invoice is now available. We have included a summary of
>>>>>> your invoice details below.
>>>>>> Billing details
>>>>>> Invoice total: $3,677.36
>>>>>> Payment date: October 16, 2025
>>>>>> Invoice date: September 24, 2025
>>>>>> Important: The invoice total above only reflects your monthly charge
>>>>>> for the most recent billing cycle and does not include any additional
>>>>>> amount still past due. For complete details of your invoice, visit
>>>>>> mybusinesshub.rogers.com and sign in to your MyBusiness Hub account.
>>>>>> Thank you for choosing Rogers Business.
>>>>>>
>>>>>> MyBusiness Hub <https://mybusinesshub.rogers.com/> Contact Us
>>>>>> <https://www.rogers.com/business/contact-us>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Privacy Policy <https://www.rogers.com/support/privacy> |
>>>>>> rogers.com/business <https://www.rogers.com/business>
>>>>>> Rogers Communications | 333 Bloor Street East | Toronto ON | M4W
>>>>>> 1G9
>>>>>> <https://www.google.com/maps/search/3%E2%80%8C33+Bloor+Street+East+%7C+Toronto+ON+%7C+M4W+1G9?entry=gmail&source=g>
>>>>>> © Rogers Communications
>>>>>>
>>>>>> This email was sent to you because you're a Rogers Business customer.
>>>>>> We value your privacy and security, and will never contact you for personal
>>>>>> information, including any passwords or Multi-Factor Authentication (MFA)
>>>>>> codes. If you are not the intended recipient of this confidential email and
>>>>>> its attachment(s), please delete immediately without keeping a copy. Please
>>>>>> do not reply as this inbox is not monitored.
>>>>>>
>>>>>>
>>>>>> 1232179:611100
>>>>>>
>>>>>