--00000000000079069305e4172ed6 Content-Type: multipart/alternative; boundary="00000000000079069205e4172ed5" --00000000000079069205e4172ed5 Content-Type: text/plain; charset="UTF-8" Thanks Pablo! On Mon, Jul 18, 2022 at 8:46 AM Pablo Hurtado wrote: > Hi Audra and Team, > > Intercom has been cancelled, effective the next billing cycle. > > [image: Screen Shot 2022-07-18 at 11.45.38 AM.png] > > Best, > > On Mon, Jul 18, 2022 at 10:27 AM Audra Williams wrote: > >> It may be in my name, but I have no idea how to cancel or any of the >> info. Pablo, do you have a number or contact that I can reach out to? >> >> Best, >> >> On Mon, Jul 18, 2022 at 7:25 AM Isabelle La wrote: >> >>> Great, thanks Tim. >>> >>> Audra - I recall this was previously in your name. Can you please close >>> this account down for Intercom IO? I will update my notes to reflect we >>> have approval in shutting down this vendor and confirm doing so once you >>> let us know it's been completed. >>> >>> On Mon, Jul 18, 2022 at 6:21 AM Timothy Thomas >> tt@homecareassistance.com> wrote: >>> >>>> Hi Isabelle, >>>> >>>> I chatted with Taneshia this morning and we're clear to cancel the >>>> service. >>>> >>>> Thanks >>>> Tim >>>> >>>> On Fri, Jul 15, 2022 at 12:11 PM Isabelle La wrote: >>>> >>>>> Understood - Tim/Taneshia, can you please confirm we can close the >>>>> Intercom IO account? >>>>> >>>>> On Fri, Jul 15, 2022 at 9:08 AM Audra Williams >>>>> wrote: >>>>> >>>>>> I would agree and I don't recall that she was set up as a user. >>>>>> >>>>>> Best, >>>>>> >>>>>> On Fri, Jul 15, 2022 at 9:00 AM Pablo Hurtado >>>>>> wrote: >>>>>> >>>>>>> Hi, >>>>>>> >>>>>>> Just circling back on this as @Isabelle La and I >>>>>>> just had a meeting with Mavencare Tech and this was a topic. TIm, not sure >>>>>>> if Taneshia is confused with Intercom but there are minimal leads that come >>>>>>> in through this portal. I would say at most 1 lead a feet that is >>>>>>> potentially looking for foot care. >>>>>>> >>>>>>> Not sure we are getting the ROI we would want just based on that. I >>>>>>> also don't think Taneshia is a user in the portal, I don't think she was >>>>>>> set up, was she @Audra Williams ? >>>>>>> >>>>>>> Aside from that, minimal DQL interaction for NY, so for us we can >>>>>>> cancel. >>>>>>> >>>>>>> My feedback would be to cancel and do without this additional >>>>>>> provider. >>>>>>> >>>>>>> On Mon, Jul 11, 2022 at 12:18 PM Audra Williams >>>>>>> wrote: >>>>>>> >>>>>>>> Sounds good! >>>>>>>> >>>>>>>> Thanks! >>>>>>>> >>>>>>>> On Mon, Jul 11, 2022 at 6:23 AM Timothy Thomas >>>>>>> tt@homecareassistance.com> wrote: >>>>>>>> >>>>>>>>> Hi Audra, >>>>>>>>> >>>>>>>>> Taneshia has asked to keep it in place until the end of July. >>>>>>>>> We'll track the lead quality and get back to you. >>>>>>>>> >>>>>>>>> Thanks >>>>>>>>> Tim >>>>>>>>> >>>>>>>>> On Fri, Jul 8, 2022 at 4:29 PM Audra Williams >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Thanks, Pablo! >>>>>>>>>> >>>>>>>>>> @Timothy Thomas what are your >>>>>>>>>> thoughts on canceling this? I am not sure we are getting a great ROI. >>>>>>>>>> >>>>>>>>>> Best, >>>>>>>>>> >>>>>>>>>> On Fri, Jul 8, 2022 at 1:17 PM Pablo Hurtado >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> Hi Audra, >>>>>>>>>>> >>>>>>>>>>> Hope you're well! >>>>>>>>>>> >>>>>>>>>>> As for NY our Intercom interaction/engagement is minimal, 2 over >>>>>>>>>>> the last month. >>>>>>>>>>> >>>>>>>>>>> TO seems to be getting more from there. >>>>>>>>>>> >>>>>>>>>>> On Fri, Jul 8, 2022 at 3:27 PM Audra Williams >>>>>>>>>>> wrote: >>>>>>>>>>> >>>>>>>>>>>> Hi Kim and Pablo! >>>>>>>>>>>> >>>>>>>>>>>> Are we ok with canceling Intercom? I didn't want to cancel if >>>>>>>>>>>> we were receiving quality leads through this chat bot. >>>>>>>>>>>> >>>>>>>>>>>> Best, >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> Audra Williams >>>>>>>>>>>> Director of Business Support >>>>>>>>>>>> *Please note my email has changed:* >>>>>>>>>>>> audraw@TheKey.com >>>>>>>>>>>> >>>>>>>>>>>> (425) 757-7027 >>>>>>>>>>>> TheKey.com >>>>>>>>>>>> [image: TheKey] >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> >>>>>>>>>>> Pablo Hurtado >>>>>>>>>>> >>>>>>>>>>> General Manager, NY >>>>>>>>>>> >>>>>>>>>>> O. 646.813.3788 >>>>>>>>>>> >>>>>>>>>>> Mavencare | Powered by TheKey (Formerly Home Care Assistance) >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> [image: logo] >>>>>>>>>>> >>>>>>>>>>> [image: TheKey] >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Audra Williams >>>>>>>>>> Director of Business Support >>>>>>>>>> *Please note my email has changed:* >>>>>>>>>> audraw@TheKey.com >>>>>>>>>> >>>>>>>>>> (425) 757-7027 >>>>>>>>>> TheKey.com >>>>>>>>>> [image: TheKey] >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> >>>>>>>>> Timothy Thomas >>>>>>>>> Head of Canada Division >>>>>>>>> Home Care Assistance >>>>>>>>> Office: 514-907-5065 >>>>>>>>> Fax: 514-221-4265 >>>>>>>>> 4464 Ste Catherine West >>>>>>>>> Westmount, QC, H3Z1R7 >>>>>>>>> HomeCareAssistanceMontreal.ca >>>>>>>>> --- >