--000000000000ed3e3105e41643d7 Content-Type: multipart/alternative; boundary="000000000000ed3e2f05e41643d6" --000000000000ed3e2f05e41643d6 Content-Type: text/plain; charset="UTF-8" Hi Audra and Team, Intercom has been cancelled, effective the next billing cycle. [image: Screen Shot 2022-07-18 at 11.45.38 AM.png] Best, On Mon, Jul 18, 2022 at 10:27 AM Audra Williams wrote: > It may be in my name, but I have no idea how to cancel or any of the > info. Pablo, do you have a number or contact that I can reach out to? > > Best, > > On Mon, Jul 18, 2022 at 7:25 AM Isabelle La wrote: > >> Great, thanks Tim. >> >> Audra - I recall this was previously in your name. Can you please close >> this account down for Intercom IO? I will update my notes to reflect we >> have approval in shutting down this vendor and confirm doing so once you >> let us know it's been completed. >> >> On Mon, Jul 18, 2022 at 6:21 AM Timothy Thomas >> wrote: >> >>> Hi Isabelle, >>> >>> I chatted with Taneshia this morning and we're clear to cancel the >>> service. >>> >>> Thanks >>> Tim >>> >>> On Fri, Jul 15, 2022 at 12:11 PM Isabelle La wrote: >>> >>>> Understood - Tim/Taneshia, can you please confirm we can close the >>>> Intercom IO account? >>>> >>>> On Fri, Jul 15, 2022 at 9:08 AM Audra Williams >>>> wrote: >>>> >>>>> I would agree and I don't recall that she was set up as a user. >>>>> >>>>> Best, >>>>> >>>>> On Fri, Jul 15, 2022 at 9:00 AM Pablo Hurtado >>>>> wrote: >>>>> >>>>>> Hi, >>>>>> >>>>>> Just circling back on this as @Isabelle La and I >>>>>> just had a meeting with Mavencare Tech and this was a topic. TIm, not sure >>>>>> if Taneshia is confused with Intercom but there are minimal leads that come >>>>>> in through this portal. I would say at most 1 lead a feet that is >>>>>> potentially looking for foot care. >>>>>> >>>>>> Not sure we are getting the ROI we would want just based on that. I >>>>>> also don't think Taneshia is a user in the portal, I don't think she was >>>>>> set up, was she @Audra Williams ? >>>>>> >>>>>> Aside from that, minimal DQL interaction for NY, so for us we can >>>>>> cancel. >>>>>> >>>>>> My feedback would be to cancel and do without this additional >>>>>> provider. >>>>>> >>>>>> On Mon, Jul 11, 2022 at 12:18 PM Audra Williams >>>>>> wrote: >>>>>> >>>>>>> Sounds good! >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> On Mon, Jul 11, 2022 at 6:23 AM Timothy Thomas >>>>>> tt@homecareassistance.com> wrote: >>>>>>> >>>>>>>> Hi Audra, >>>>>>>> >>>>>>>> Taneshia has asked to keep it in place until the end of July. We'll >>>>>>>> track the lead quality and get back to you. >>>>>>>> >>>>>>>> Thanks >>>>>>>> Tim >>>>>>>> >>>>>>>> On Fri, Jul 8, 2022 at 4:29 PM Audra Williams >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Thanks, Pablo! >>>>>>>>> >>>>>>>>> @Timothy Thomas what are your >>>>>>>>> thoughts on canceling this? I am not sure we are getting a great ROI. >>>>>>>>> >>>>>>>>> Best, >>>>>>>>> >>>>>>>>> On Fri, Jul 8, 2022 at 1:17 PM Pablo Hurtado >>>>>>>>> wrote: