Re: Fwd: Assistance with RBC insurance

Hi Tim,
I will send it to our broker and I will let you know if he has any
questions.

Thank you,


Maria Cobb
*Sr. Manager, Benefits*
maria.cobb@thekey.com <https://brand.thekey.com/esg/mitch.belitz@thekey.com>
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>


On Wed, Aug 16, 2023 at 11:25 AM Timothy Thomas <tt@thekey.com> wrote:

> Hi Maria,
>
> Ana's completed form is attached. Please advise on next steps.
>
> Thanks!
>
> ---------- Forwarded message ---------
> From: Anamarija Novak <anamarija.novak@thekey.com>
> Date: Wed, Aug 16, 2023 at 11:57 AM
> Subject: Re: Fwd: Assistance with RBC insurance
> To: Timothy Thomas <tt@thekey.com>
>
>
> Hi Timothy,
>
> I've completed the form, please see attached.
>
> Sincerely
>
> On Fri, Aug 11, 2023 at 3:32 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Please fill out the attached form for your benefits change.
>>
>> Thanks
>>
>> ---------- Forwarded message ---------
>> From: Maria Cobb <maria.cobb@thekey.com>
>> Date: Fri, Aug 11, 2023 at 11:22 AM
>> Subject: Re: Fwd: Assistance with RBC insurance
>> To: Timothy Thomas <tt@thekey.com>, Andrew Taylor <
>> andrew.taylor@thekey.com>
>>
>>
>> Hi Tim,
>> I just received the form for Ana.  Our broker has made the comments below:
>>
>>
>> [image: image.png]
>> Let me know if you have any questions.
>> Thank you,
>>
>> *Maria Cobb*
>> *Sr. Manager, Benefits*
>> maria.cobb@thekey.com
>> <https://brand.thekey.com/esg/mitch.belitz@thekey.com>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> On Fri, Aug 4, 2023 at 9:34 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Sounds good, thank you.
>>>
>>> On Fri, Aug 4, 2023 at 12:22 PM Maria Cobb <maria.cobb@thekey.com>
>>> wrote:
>>>
>>>> Hi Tim,
>>>> I found out that I will receive a form from our current broker in
>>>> Canada early next week for Ana to fill out.  I will email it to you as soon
>>>> as possible.  Once Ana completes the form, send it back to me and I will
>>>> move to the next step.
>>>>
>>>> Thank you for bringing this to my attention.
>>>>
>>>>
>>>>
>>>> Maria Cobb
>>>> *Sr. Manager, Benefits*
>>>> maria.cobb@thekey.com
>>>> <https://brand.thekey.com/esg/mitch.belitz@thekey.com>
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>> On Thu, Aug 3, 2023 at 12:38 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi Maria,
>>>>>
>>>>> I hope you're doing well. I've send this message in the the HR Service
>>>>> center but have not had a response for some time.
>>>>>
>>>>> We have an employee Ana Novack who would like to be removed from the
>>>>> Canadian benefits plan as her spouse has better coverage. I believe she is
>>>>> still required to take our life insurance option.
>>>>>
>>>>> Can you assist me with this?
>>>>> Thanks
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Timothy Thomas <tt@thekey.com>
>>>>> Date: Mon, Jul 31, 2023 at 5:05 PM
>>>>> Subject: Fwd: Fwd: Assistance with RBC insurance
>>>>> To: TheKey Onboarding <HRServiceCenter@thekey.com>
>>>>>
>>>>>
>>>>> Hi. Was this dealt with?
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: HR Service Center Support <HRServiceCenter@thekey.com>
>>>>> Date: Mon, Jul 17, 2023 at 10:18 AM
>>>>> Subject: Re: Fwd: Assistance with RBC insurance
>>>>> To: <tt@thekey.com>
>>>>>
>>>>>
>>>>> Hi Timothy,
>>>>>
>>>>> Thank you for contacting the Human Resources Service Center.
>>>>>
>>>>> We are escalating your inquiry to our benefits team for additional
>>>>> assistance.
>>>>>
>>>>> If there is anything else you need help with, reply to this email or
>>>>> call us at the phone number shown below. We are happy to help.
>>>>>
>>>>>
>>>>> Thank you,
>>>>> Your Human Resources Service Center
>>>>> 1.888.874.8088
>>>>> You can follow the progress of your inquiry by clicking this link:
>>>>> https://thekey.freshservice.com/helpdesk/tickets/61419
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 17 8:48 AM , Timothy <tt@thekey.com> wrote:
>>>>> Good morning,
>>>>>
>>>>> The following employee would like to be removed from our Canadian
>>>>> benefits plan with RBC. Can you assist?
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: *Anamarija Novak* <anamarija.novak@thekey.com>
>>>>> Date: Fri, Jul 14, 2023 at 4:42 PM
>>>>> Subject: Assistance with RBC insurance
>>>>> To: Timothy Thomas <tt@thekey.com>
>>>>> Cc: Joey Taylor <joey.taylor@thekey.com>
>>>>>
>>>>>
>>>>> Hi Timothy,
>>>>>
>>>>> Are you able to assist me with the RBS insurance? I don't know who
>>>>> would be the contact person responsible to handle the RBC insurance
>>>>> as I would like to cancel the medical/dental if possible. I
>>>>> already have an alternative insurance plan with excellent coverage through
>>>>> my husband.
>>>>>
>>>>> I tried to resolve this matter independently by contacting RBC
>>>>> customer support. Unfortunately, they advised me that the cancellation
>>>>> request must come from the designated administrator.
>>>>>
>>>>> I am attaching my RBC insurance card.
>>>>>
>>>>> Thank you, and have a nice weekend!
>>>>>
>>>>> --
>>>>> *Anamarija Novak, **MSc *
>>>>> Care Solutions Manager
>>>>> The Key <https://thekey.ca/>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>> [#INC-61419]:424188:fs
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
>
> *Anamarija Novak, **MSc *
>
> Care Solutions Manager
>
> The Key <https://thekey.ca/>
>
>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>