Re: Billing Notification and Clarification of Terms

From
Joey Taylor <joey.taylor@thekey.com>
To
Steve Koyanagi <skoyanagi@thekey.com>
CC
Timothy Thomas <tt@thekey.com>
Date
Wed, 14 Aug 2024 20:40:22 -0400
Folder
INBOX
--00000000000029c4f9061fae17dd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Steve, Just my opinion but in the solicitation clause, it says =E2=80=9CClient fur= ther understands that each Caregiver working for Company is prohibited from accepting private employment from Client directly (or through another organization/agency) while said Caregiver is employed by company.=E2=80=9D We both no that stands no ground but for the purpose of getting the client to =E2=80=9Cdrop this=E2=80=9D, wouldn=E2=80=99t we want to include that as= a scare tactic and falling back on the backend stuff as a second point? Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] On Wed, Aug 14, 2024 at 7:20 PM Steve Koyanagi wrote= : > Some proposed revisions below. Given this contract doesn't have our most > up to date language I kept it a little more vague. I also didn't want to > highlight the solicitation issue given Quebec's non-favorable laws. > Thoughts? > > Dear Fabio, > > I hope this message finds you well and I want to thank you again for > giving us the opportunity to provide you services for the past 2 years. > > As discussed, we are confirming that per your Client Consent Agreement yo= u > are required to pay TheKey's full rate for all hours of services you > receive by a TheKey caregiver. This is regardless of your participation i= n > the CLSC program. > > As you are aware, while providing services to you the caregiver remains > our employee as our agency is responsible for various backend services > essential to your care. These services include background checks, > scheduling software, clock-in and clock-out functionalities, care notes > documentation, and the support of our client success team (Dominique > Jacobs). > > We value your understanding and cooperation in this matter, and we are > here to address any questions or concerns you may have regarding our > billing process or the terms of our agreement. > > Thank you for your continued partnership. > > >> >> >> > > On Wed, Aug 14, 2024 at 3:32=E2=80=AFPM Joey Taylor > wrote: > >> Hey Steve and Tim, >> Based on our conversation today, I drafted a letter to send to the >> client's son. >> Let me know what you think >> >> Sincerely," >> >> Joey Taylor >> >> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > --00000000000029c4f9061fae17dd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Steve, Just my opinion but in the solicitation clause, it says =E2=80=9CClien= t further understands that each Caregiver working for Company is prohibited= from accepting private employment from Client directly (or through another= organization/agency) while said Caregiver is employed by company.=E2=80=9D= We both no that stands no ground but for the purpos= e of getting the client to =E2=80=9Cdrop this=E2=80=9D, wouldn=E2=80=99t we= want to include that as a scare tactic and falling back on the backend stu= ff as a second point? Joey Taylor Directeur G=C3=A9n=C3=A9ral/ = General Manager 514-907-50= 65 T= heKey.ca =C2=A0=C2=A0 On Wed, Aug 14, 2024= at 7:20 PM Steve Koyanagi < skoy= anagi@thekey.com > wrote: = Some proposed revisions below. Given this contract do= esn't have our most up to date language I kept it a little more vague. = I also didn't want to highlight the solicitation issue given Quebec&#39= ;s non-favorable laws. Thoughts? =C2=A0 Dear Fabio, I hope this message finds you well and I want to than= k you again for giving us the opportunity to provide you services for the p= ast 2 years.=C2=A0=C2=A0 As discussed, we are conf= irming that per your Client Consent Agreement you are required to pay TheKe= y's full rate for all hours of services you receive by a TheKey caregiv= er. This is regardless of your participation in the CLSC program.=C2=A0 As you are aware, while providing services to you the= caregiver remains our employee as our agency is responsible for various ba= ckend services essential to your care. These services include background ch= ecks, scheduling software, clock-in and clock-out functionalities, care not= es documentation, and the support of our client success team (Dominique Jac= obs). We value your understanding and cooperation in this matter, and we are he= re to address any questions or concerns you may have regarding our billing = process or the terms of our agreement. Thank you for your continued = partnership. <d

Thread (2)