RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST

Jack, what else do you need from us?  The account is still locked.

 

Andreas Kozak

Procurement

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: andreas.kozak@thekey.com <andreas.kozak@thekey.com> 
Sent: Wednesday, January 31, 2024 9:24
To: 'Jack Allyn' <allynj@uber.com>
Subject: RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST

 

See attached for additional payment made yesterday.  Greatly appreciate your effort to increase the credit limit.

 

Thx,

 

Andy

 

Andreas Kozak

Procurement

 

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Jack Allyn <allynj@uber.com <mailto:allynj@uber.com> > 
Sent: Tuesday, January 30, 2024 18:11
To: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Subject: Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST

 

Andy,

 

Thank you for providing me with this information. I've escalated the issue to an internal team to determine why the payment did not apply to your account balance.

 

The last payment that applied to your account balance occurred on 11/28/23 for $3,971.53 and the current outstanding balance on your account is $24,927.84, not including the 11/12/24 payment.

 

We are working to extend your credit limit to prevent any further disruption of service. I will follow up as soon as possible with an update.

 

Jack

 

 

 

On Tue, Jan 30, 2024 at 1:39 PM <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > wrote:

Jack,

 

Here is proof of payment from JP Morgan for the past due amount on the most recent invoice.  Uber Canada failed to apply this to our account.  Please have this resolved IMMEDIATELY so we can resume normal business.

 

Please also investigate why this keeps happening in Canada.  We’ve numerous similar instances where payments were applied WEEKS after they were sent, we just never were put on credit hold.  This is unacceptable.

 

Thx

 

Andy  

 

Andreas Kozak

Procurement

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com>  <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > 
Sent: Tuesday, January 30, 2024 12:03
To: 'Jack Allyn' <allynj@uber.com <mailto:allynj@uber.com> >
Subject: FW: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST

 

Jack,

 

I just found out that the account is still locked because apparently, we’re over the credit limit.  This is an outrageous claim given the fact that I have requested from Uber’s AR team a detailed list of invoices and payments they received.  I have never received a response and hence used the transactions log to verify all payments made to and received by Uber.  We are not past due with any invoice, the current open balance is for the December invoice only, which is due to be paid tomorrow.  This an accounting issue on your end and I demand that this account be reopened immediately.

 

Thx 

 

Andy

 

Andreas Kozak

Procurement

 

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: business-support@uber.com <mailto:business-support@uber.com>  <business-support@uber.com <mailto:business-support@uber.com> > 
Sent: Monday, January 29, 2024 17:15
To: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Cc: allynj@uber.com <mailto:allynj@uber.com> 
Subject: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST

 








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U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST 


· 


Hi Andy,

It's Jack with the Uber for Business team. We have restored access to the business account and we are looking into the root cause of the issue currently.

I apologize for the inconvenience that this must have caused, but please know that each coordinator should have access to Uber Central again.

I will follow up here when I have further updates to provide.

Jack


Sent by Jack on Monday, January 29, 2024 at 10:15:22 PM

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Uber for Business 
615.870.4897  |  allynj@uber.com <mailto:allynj@uber.com>