Re: Client D. M. at Sunrise who requires 12 hours Overnight Care.

--000000000000b2575b05e9c2c204 Content-Type: multipart/alternative; boundary="000000000000b2575a05e9c2c203" --000000000000b2575a05e9c2c203 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, May I get clarification on whether this is part of a staffing agreement with Sunrise of Oakville (so I can push through salesforce with no contract sent) or if it's private care for the family (so I will need to contact the family and send the client documents)? Thank you, *Taylor Cleland* | Client Solution Manager *Home Care Assistance * 70 Richmond St. E | Toronto, ON M5C 1N8 Phone: 416- 488- 8777 ext. 4 tcleland@homecareassistance.com www.torontohomecareassistance.ca On Wed, Sep 28, 2022 at 4:32 PM Poulami Shah wrote: > Hi Team, > > I am happy to assist, please let me know if you want me to update the car= e > plan and get in touch with the scheduling team as time is the essence in > this case. > > *Best regards,* > *Poulami Shah (Pauli)* > *Client Success Manager* > *Home Care Assistance * > *Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* > 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 289-412-1441 > 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 > > > *Champions of Aging Well* > > *www.**H**o > * > > *me > Care > Assistance > Waterloo > .ca > www.HomeCareAssistanceG= uelph.ca* > *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* > Visit our Website > > Read our Mission > > Balanced Care Method > > > > On Wed, Sep 28, 2022 at 4:27 PM Angie Kunnath wrote= : > >> We have the staff to assist. Can we get solutions team on this and push >> the prospect to Clearcare? Scheduling can assist soon after. >> >> On Wed, Sep 28, 2022 at 4:19 PM Amanda Ilines >> wrote: >> >>> Looks like they need 8am-1pm(Saturday) as well 8pm(Saturday)-8am(Sunday= ) >>> and then 8pm - 8am continuing from there. >>> >>> On Wed, Sep 28, 2022 at 4:09 PM Matt Vijayan >>> wrote: >>> >>>> Copying leadership for visibility and for swift action. >>>> >>>> Best regards, >>>> >>>> Matt >>>> >>>> Matt Vijayan >>>> Director of Sales, Canada >>>> >>>> *Please note my email has changed:* >>>> mvijayan@TheKey.com >>>> (905) 592-0085 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> On Sep 28, 2022, at 3:52 PM, Amanda Ilines >>>> wrote: >>>> >>>> =EF=BB=BF >>>> Hi Everyone, >>>> >>>> I just received a referral who is a client of Jeanette's who she >>>> brought into Sunrise of Oakville and now they are looking to get servi= ces >>>> started ASAP as she is higher care than they anticipated. >>>> >>>> They are looking to have a caregiver in this saturday from 8am-1pm tha= t >>>> was supposed to be by another home care agency and they cancelled. >>>> >>>> However, they are looking to move forward with shifts from 8pm-8am >>>> overnight starting Saturday as well. >>>> >>>> Please advise on what the process is here and who does what piece. >>>> >>>> See the below email on details of this client. >>>> >>>> ---------- Forwarded message --------- >>>> From: Jeanette Bock >>>> Date: Wed, Sep 28, 2022 at 3:24 PM >>>> Subject: Client D. M. at Sunrise who requires 12 hours Overnight Care. >>>> To: Amanda Ilines >>>> Cc: Oakville.DOS (Meyers, Shea) >>>> >>>> >>>> Hi Amanda, >>>> >>>> >>>> >>>> Below are some things to add to Diane=E2=80=99s care plan. You may wa= nt to >>>> check the database, as mentioned this afternoon they were a prospect w= hen I >>>> was at Home Care Assistance. >>>> >>>> >>>> >>>> Name is: Diane MacKay, husbands name is Ron MacKay and daughter is >>>> Linda Watson. Address is: 373 Peregrine Way, Milton >>>> >>>> . >>>> >>>> >>>> >>>> Care Plan: >>>> >>>> 1. Familiarity =E2=80=93 Instead of introducing your self as someon= e she >>>> doesn=E2=80=99t know, instead it=E2=80=99s suggested you assume you= =E2=80=99ve already met and how >>>> great it is to see her again. >>>> 2. Diane hasn't slept well at night for the last 6-8 weeks. >>>> Therefore, the goal is to keep her calm and relaxed until she gets >>>> comfortable and is less agitated. She will doze off in a comfy cha= ir in >>>> the lounge when relaxed. Best not to tell her to get into bed, but= suggest >>>> it if she seems sleepy. >>>> 3. Diane doesn't do well with being told to do something. Again >>>> us suggestions instead by saying =E2=80=9CI=E2=80=99m going to go = to the washroom, do you >>>> need to go? I=E2=80=99m going to get a drink do you want one? Etc= =E2=80=A6 >>>> 4. Do not keep her confined to her room. She gets agitated at >>>> night and needs to walk to calm her. Sunrise encourages the caregiv= er for >>>> Diane to use the common area overnight to walk the floor or use the= comfy >>>> chairs in the lounge. >>>> 5. They have sent a urine sample to determine if Diane has a UTI >>>> but won=E2=80=99t know results until Monday. >>>> 6. Diane loves to listen to Adele; it seems to calm her. There is >>>> now an Adele CD and CD player in her room to use. >>>> 7. She like