Re: Important re: account for Mauro Ottaviano

--000000000000da7b9f05f71b732d Content-Type: multipart/alternative; boundary="000000000000da7b9d05f71b732b" --000000000000da7b9d05f71b732b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Natalina, We have refunded the amount that was charged on March 8th (please see attached refund receipt). In addition we have taken you out from our recurring list. Apologies for the confusion, our system is setup on recurring basis. Rest assured you should not get charged again. If there is anything else I can assist with please let me know, I'm more than happy to get on call if need be. thank you, On Fri, Mar 17, 2023 at 9:25=E2=80=AFAM Allison Brennan wrote: > Hi Natalina > > I have checked your invoices and it shows the last invoice Payment was on > Feb 8th and nothing else has been issues. > > The amount for the last invoice was *$612.00- INV#17390* > > > > @Ali Malik @Sumira Suthesan > Can you please look into this for Client > Mauro Ottaviano who ended services on Feb 1? > > If there was a mistake in our invoicing Ali and Sumira will be able to > refund you the amount listed in the above email. > > > From my end I am not able to see anymore that what ive already mentioned > but Ali does the invoicing and will be more than happy to look into this > for you ASAP > > > Thank you and Take Care > > > Allison Brennan > > *Client Success Manager* > > > *Office: 519-954-2111* > > *Direct Line: 437-216-2865* > > *Fax: 519-489-1370* > > TheKey.ca > > [image: TheKey] > > > On Thu, Mar 16, 2023 at 9:56=E2=80=AFPM Natalina Barratt natalina.barratt@gmail.com> wrote: > >> Hi Allison, >> >> My Mom just saw on her credit card bill a charge from Homecare for $612 >> on March 8. My Father died February 1 and the account was all paid up as= of >> February 8 (there were only 2 invoices). >> >> Please refund her credit card the $612 and cancel the pre-authorized >> payments for her credit card you have on file so that another $612 doesn= 't >> get charged on April 8. >> >> If you can kindly advise when this has been done, that would be greatly >> appreciated. >> >> Thank you very much, >> >> *Natalina * >> cell: 416-992-3267 >> > --=20 *Ali Malik* Manager - Financial Operations --000000000000da7b9d05f71b732b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Natalina, We have refunded the amoun= t that was charged on March 8th (please see attached refund receipt). In ad= dition we have taken you out from our recurring list. Apologies for the con= fusion, our system is setup on recurring basis. Rest assured you should not= get charged again. If there is anything else I ca= n assist with please let me know, I'm more than happy to get on call if= need be. thank you, On Fri, Mar 17, 2023 at = 9:25=E2=80=AFAM Allison Brennan < allison.brennan@thekey.com > wrote: Hi Nata= lina I have checked your invoices and it shows the last = invoice Payment was on Feb 8th and nothing else has been issues. = The amount for the last invoice was $612.00- INV#17390 @Ali Malik =C2= =A0 @Sumira Suthesan =C2=A0Can you please look into this for Client = Mauro Ottaviano who ended services on Feb 1? If there was a mistake = in our invoicing Ali and Sumira will be able to refund you the amount liste= d in the above email. From my end I am not able = to see anymore that what ive already mentioned but Ali does the invoicing a= nd will be more than happy to look into this for you ASAP Thank you and Take Care = Allison Brennan Client Success Manager = Office: 519-954-2111= Direct Line: 437-216-2865 Fax: 519-489-1370 TheKey.ca =C2=A0=C2= =A0 On Thu, Mar 16, 2023 at 9:56=E2=80=AFPM Natal