RE: Region of Waterloo

Removing local office from the thread. If Region of Waterloo is a parent payer, it’s not realistic to attach this to every invoice that generates there. I’d suggest Collections uses tickets to find these moving forward, in this special circumstance.

 

From: Michelle Hudgins <michelle.hudgins@thekey.com> 
Sent: Tuesday, June 11, 2024 7:24 AM
To: Stephanie Fuston <stephanie.fuston@thekey.com>
Cc: TheKey Billing <collectionsteam@thekey.com>; Timothy Thomas <tt@thekey.com>; Elizabeth Clark <eclark@thekey.com>; Lito Delapena <lito.delapena@thekey.com>; Timon Page <timon.page@thekey.com>
Subject: Re: Region of Waterloo

 

@Lito Delapena <mailto:lito.delapena@thekey.com>  thoughts on what would be the best way to handle this from a collections perspective?

 

On Tue, Jun 11, 2024 at 10:19 AM Stephanie Fuston <stephanie.fuston@thekey.com <mailto:stephanie.fuston@thekey.com> > wrote:

Hi Michelle,

 

Is there a place in VersaPay that it can be added to? The summary and invoices are kept in a G drive file, I could send you that link, if it is a better option.

Please let me know what you decide.

 

Thank you,

Stephanie Fuston

Billing Analyst 3

Stephanie <mailto:Kristy.Poyner@thekey.com> .Fuston@thekey.com

 <https://homecareassistance.com/> 

 

 

On Tue, Jun 11, 2024 at 10:01 AM Michelle Hudgins <michelle.hudgins@thekey.com <mailto:michelle.hudgins@thekey.com> > wrote:

Thank you, Stephanie, Can the summary be added to VS moving forward without the invoices that have the names included so that we can add the payor's contact information for visibility?

 

 

On Tue, Jun 11, 2024 at 9:55 AM Stephanie Fuston <stephanie.fuston@thekey.com <mailto:stephanie.fuston@thekey.com> > wrote:

 

Thank you Tim, for the contact information

 

Hello Michelle,

 

  I have attached the summary and invoices that were sent to the Region of Waterloo yesterday. 

.

If you need anything else, please let me know.

Thank you,

Stephanie Fuston

Billing Analyst 3

Stephanie <mailto:Kristy.Poyner@thekey.com> .Fuston@thekey.com

 <https://homecareassistance.com/> 

 

On Tue, Jun 11, 2024 at 9:46 AM Michelle Hudgins <michelle.hudgins@thekey.com <mailto:michelle.hudgins@thekey.com> > wrote:

Do you have a phone number as well for the contact?

 

@Stephanie Fuston <mailto:stephanie.fuston@thekey.com>   Will I have access to the summary invoice and are you emailing this to the payor?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Tue, Jun 11, 2024 at 9:22 AM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

Hi Michelle, 

 

Do you have access to the summary invoice Stephanie created? This organization has strict privacy policies, so you cannot email invoices to them with client information enclosed. 

 

The main contact is Jo Wilson - JoAWilson@regionofwaterloo.ca <mailto:JoAWilson@regionofwaterloo.ca> 

 

On Tue, Jun 11, 2024 at 9:12 AM Michelle Hudgins <michelle.hudgins@thekey.com <mailto:michelle.hudgins@thekey.com> > wrote:

Good Morning Tim, 

 

Do you know who I would contact for the Region of Waterloo?

 

I attached the invoices for reference. 

 

 

Kind regards, 


Michelle Hudgins


Collections Analyst 2
Direct Line: 305-452-0760


 <mailto:michelle.hudgins@thekey.com> michelle.hudgins@thekey.com

	
	
	

 <https://www.thekey.com/> TheKey.com


 <https://homecareassistance.com/> 




 

-- 


Tim Thomas


Head of Canada Division


Please note my email has changed:


 <mailto:tt@thekey.com> tt@TheKey.com


(514) 591-9387

	

 <https://www.thekey.ca/> TheKey.ca


 <https://www.thekey.com/>