--000000000000d1c4c306004b9208 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Okay, thank you. I will let them know when I call at 1pm today Thanks, Sumira On Wed, Jul 12, 2023 at 8:06=E2=80=AFAM Ali Malik wr= ote: > @Sumira Suthesan Please be thorough and > follow up with an email. Let the client know if we do not receive payment > by Friday at the latest, service will be suspended come Monday. If we do > not get a response, indicate in your email that this account is going to > collections and possibly legal. We will then transition this account to > Gerard and the team to take it further. > > thank you, > > On Wed, Jul 12, 2023 at 11:03=E2=80=AFAM Timothy Thomas w= rote: > >> I don't see the need to give two weeks but Tim Sr makes a good point. >> Lets say Monday 16th services will be put on hold. >> >> On Wed, Jul 12, 2023 at 10:50=E2=80=AFAM Ali Malik wrote: >> >>> To my knowledge, would we have to give like 2 weeks notice? >>> >>> >>> thanks >>> >>> On Wed, Jul 12, 2023 at 10:36=E2=80=AFAM Tim Thomas wrote: >>> >>>> Timothy, >>>> >>>> Would there not be some exposure for us if we pull service so suddenly= ? >>>> We would want to not leave the client without care. Just wondering if >>>> little more notice would be appropriate so they could make alternate >>>> arrangements. >>>> >>>> Tim Thomas >>>> 514 726 7647 >>>> >>>> >>>> On Jul 12, 2023, at 9:48 AM, Timothy Thomas wrote: >>>> >>>> =EF=BB=BF >>>> Sumira, when you call back today, please advise him that we will be >>>> pulling service at the end of today's shift until his account is back = in >>>> good standing. We've put the schedule on hold as of tomorrow. >>>> >>>> On Wed, Jul 12, 2023 at 9:35=E2=80=AFAM Sumira Suthesan >>> sumira.suthesan@thekey.com> wrote: >>>> >>>>> Hi Ai, >>>>> >>>>> I just called, the person who picked up said he's not there and he >>>>> will be back around 1pm. >>>>> It sounded like Ricky... >>>>> I think we should pull services. >>>>> >>>>> I will try calling again at 1pm. >>>>> >>>>> Thanks, >>>>> Sumira >>>>> >>>>> On Wed, Jul 12, 2023 at 6:29=E2=80=AFAM Ali Malik >>>>> wrote: >>>>> >>>>>> Hey Tim, >>>>>> >>>>>> I would assume it would be the ops team deciding if we should pause >>>>>> services. Sumira had contacted the client multiple times and sent in= voices. >>>>>> We determined that they just keep delaying. At that point, we leave = it to >>>>>> you to make that decision on if we should continue care. >>>>>> >>>>>> @Sumira Suthesan Let us try just 1 more >>>>>> time to reach out to the client. Lets do this today as soon as possi= ble. If >>>>>> we get no traction again, we will inform the team and I will have Ge= rard >>>>>> take it forward. >>>>>> >>>>>> thank you, >>>>>> >>>>>> On Wed, Jul 12, 2023 at 9:11=E2=80=AFAM Timothy Thomas wrote: >>>>>> >>>>>>> Ali you mentioned last Thursday that he would be sent a "thorough >>>>>>> collection email". Was this done? He asked for paper invoices. Did = we do >>>>>>> this? >>>>>>> >>>>>>> We need to understand the process for delinquent clients. Who >>>>>>> decides when service is pulled and who informs the client? Collecti= ons team >>>>>>> or operations team? >>>>>>> >>>>>>> On Wed, Jul 12, 2023 at 9:01=E2=80=AFAM Ali Malik >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Tim, >>>>>>>> >>>>>>>> I thought we had already pulled services. If not we should do this >>>>>>>> ASAP. >>>>>>>> >>>>>>>> @Gerard Draetta This is on the >>>>>>>> collections sheet . We will discuss more into detail later this we= ek. >>>>>>>> >>>>>>>> thank you >>>>>>>> >>>>>>>> On Wed, Jul 12, 2023 at 8:41=E2=80=AFAM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> I recommend we pull service immediately. >>>>>>>>> >>>>>>>>> Ali / Gerard did you speak with him last week? >>>>>>>>> >>>>>>>>> On Wed, Jul 12, 2023 at 7:59 AM Tim Thomas >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> FYI=E2=80=A6Padulo=E2=80=99s EFT was rejected again. Balance ou= tstanding is now >>>>>>>>>> $18,556.96. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> *Tim Thomas Sr.* >>>>>>>>>> *514: 726 7647* >>>>>>>>>> >>>>>>>>>> tthomas@thekey.com >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Jul 6, 2023, at 10:33 AM, Ali Malik >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>> This is ridiculous from him! >>>>>>>>>> >>>>>>>>>> @Sumira Suthesan I will have Gerard >>>>>>>>>> take over and send him a thorough collection email. 18k is a lot= , we will >>>>>>>>>> need to let him know if we don't get payment soon, we will proce= ed with >>>>>>>>>> collections/legal. >>>>>>>>>> >>>>>>>>>> @Gerard Draetta Let's discuss this >>>>>>>>>> in our meeting tomorrow so you can take it forward. >>>>>>>>>> >>>>>>>>>> thank you, >>>>>>>>>> >>>>>>>>>> On Thu, Jul 6, 2023 at 9:14=E2=80=AFAM Tim Thomas >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> Almost $18k and around 8 invoices. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On Jul 6, 2023, at 9:12 AM, Timothy Thomas >>>>>>>>>>> wrote: >>>>>>>>>>> >>>>