--0000000000004c586e061b6b5237 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Perfect. Thanks Kathryn. Timon Page General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Fri, Jun 21, 2024 at 3:18=E2=80=AFPM Kathryn Nester = wrote: > Hi Timon, > > Nancy Arandia, Alia Hosh and Dalia Oleyo all have their PSW - please see > attached. Nancy's is in a file at the office, but I have asked her to ema= il > me a digital copy of it. > > I'm unclear if Philip has received his PSW certificate yet, he > is currently on a leave of absence but I have followed up. > > Dalia (PSW) 94.5 hours > Alia (PSW) 4.5 hours > Nancy (PSW) 16 hours > Philip (?) 98.5 hours > Ana Leah (Caregiver) 8 hours > > I will follow back up once I hear from Nancy and Philip > > Thanks, > Kathryn > > > On Fri, Jun 21, 2024 at 1:56=E2=80=AFPM Timon Page wrote: > >> Hey Pauli and Kathryn >> >> Please see email below. This client is looking to get the services we >> provided late last year/early this year covered by his insurance but in >> order to do so, we must provide proof that all PSWs that provided care t= o >> the client were certified PSWs. @Kathryn, please pull the required >> documents for all CGs that provided services for this client and send th= em >> to me. If any of the CGs do not have certification, I will need to know = how >> many hours of the total care provided was covered by certified PSWs. >> >> Please let me know when I can expect this. I require this information in >> order to provide the requested letter. >> >> Best regards, >> Timon Page >> General Manager, Ontario >> *Please note my email address has changed:* >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.com >> >> >> >> ---------- Forwarded message --------- >> From: Poulami Shah >> Date: Thu, Jun 20, 2024 at 10:42=E2=80=AFAM >> Subject: Re: Second Request - HOME SUPPORT AGENCY (THE KEY) - Brian >> Cantwell Smith - [#833544] >> To: Marc Atkinson >> Cc: , >> >> >> Hi Marc, >> >> Thanks for following up. >> @Timon Page Can we provide a letter for our past >> client Brian Cantwell? >> >> *Best regards* >> *Pauli Shah* >> *Client Success Manager* >> *Direct: 289-412-1441* >> *Office: 905-337-1200* >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> On Thu, Jun 20, 2024 at 10:35=E2=80=AFAM Marc Atkinson >> wrote: >> >>> Hi Poulami, >>> >>> I wanted to follow up on this. I found a previous inquiry back from >>> January where you advised Alejandro that your office would be handling = this >>> matter. Please let me know if Billing Help Desk can assist in any way. >>> >>> Thank you! >>> >>> >>> >>> On Mon, 17 Jun at 10:03 AM , Marc Atkinson wrote: >>> Good Morning, >>> >>> Please reference the email below regarding former client Brian Cantwell >>> Smith (https://torontohca.clearcareonline.ca/clients/1000000000060230/)= . >>> Is your office able to put together a letter pertaining to an insurance >>> claim that the client filed with a company called Provider Connect? It >>> looks like Provider Connect is a third-party company that assists peopl= e >>> with their insurance claims and collects documentation on their behalf.= In >>> this particular case, they are seeking a letter from us which details w= hat >>> is highlighted below. >>> >>> Thank you! >>> >>> >>> >>> On Mon, 17 Jun at 9:58 AM , Marc Atkinson wrote: >>> Hi Sonia, >>> >>> Thank you for your email. We will take a look into this and get back to >>> you as soon as possible with a resolution. >>> >>> Regards, >>> >>> Marc Atkinson >>> Billing Help Desk >>> 866-226-1702 >>> billing@thekey.com >>> 8:00AM-5:00PM EST Monday-Friday >>> >>> >>> >>> On Thu, 13 Jun at 1:55 PM , Provider Connect Support >> support@providerconnect.ca> wrote: >>> >>> >>> >>> Good morning, >>> >>> >>> We received a claim for Home Support/ Nursing Services for *(ex. >>> Greenshield Canada-Empire Life CCQ- SSQ for THE KEY**)* In order to >>> process these claims for *(Brian Cantwell Smith*), we require a letter >>> from your agency. The letter must indicate that all PSW's are certified= and >>> all RN/RPN/LPN are registered and in good standing with their provincia= l >>> registry. Please forward the letter to support@providerconnect.ca. Ple= ase >>> include your full mailing address and phone number in your email. >>> >>> >>> Thank you >>> Sonia >>> >>> providerConnect >>> 8677 Anchor Drive, P.O. Box 1609, Windsor, ON, N9A 6W1 >>> 1-844-553-2522 >>> support@providerconnect.ca >>> www.providerconnect.ca >>> >>> >>> This e-mail is confidential, intended solely for the use of the >>> recipient(s) to whom it was addressed. If you have received it in error= , >>> please do not copy or distribute this e-mail. We ask that you notify us >>> immediately by replying to the sender and then delete this e-mail. E-ma= il >>> sent or received over the internet may not be secure. You should use >>> caution when sending e-mail messages containing pri