This is a multipart message in MIME format. ------=_NextPart_000_03D9_01D92048.EEE72480 Content-Type: multipart/alternative; boundary="----=_NextPart_001_03DA_01D92048.EEE72480" ------=_NextPart_001_03DA_01D92048.EEE72480 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Angie Markwell and = @Timothy Thomas, =20 Should we remove Canada from the report for now if they have not TheKey = branded? I am not sure on the guidance of whether they are supposed to = be doing =E2=80=9Cin-person, 8 hours, and paid=E2=80=9D yet or if we are = just ahead of things. For some reason I recall that they were not going = to be able to comply for some of the reasons Charles listed below back = in 11/9 when we rolled this out. If not, we will remove them from the = report. =20 @Charles Terlesky, =20 Who are the CG ambassadors? = @Elizabeth Kachur meets with them weekly and has gone over how to = document this so it would reflect in the report in a few trainings. =20 Thanks, =20 Kerry =20 From: Charles Terlesky =20 Sent: Wednesday, January 4, 2023 1:54 PM To: kerry.sirkka@thekey.com Cc: Elizabeth Kachur ; Beth Popolizio = ; Lucas Hynes ; Sarah Temple = ; Jennifer Allen ; Angie = Markwell Subject: Re: Canadian Caregiver Training - Help! =20 Hi Kerry and team, =20 Thanks for the quick response. I would appreciate it if we could = schedule a google meeting anytime on Monday. (I am out of the office = Thursday and Friday) Yes, we have Canadian ambassadors that attend = weekly meetings.=20 =20 There are no orange squares on the report for me, as I can only view the = report, so It won't populate the orange square. Some of the questions = may be answered on the reporting side as soon as this is enabled for me. =20 The main questions I have are more to do with the process. Initially, = there was communication to use our Home Care Assistance slide deck until = we switched to TheKey in late January. Somewhere along the way, this was = switched to use TheKey orientation. We are pleased to do this, but the = reports I am getting back from the Ambassadors are that some of the = information doesn't apply to Canada. (Not to mention, there is no French = version of the orientation available). The ability to have a Canadian = version of the slide deck would be welcomed.=20 =20 We only have four ambassadors for all of Canada, managing upwards of 900 = to1000 caregivers. Thus in-person orientation in two markets is not = reasonable, as the ambassadors don't live in the cities. In addition to = this, we are waiting on a National Care Academy account for training = support. Montreal has never had Care Academy, so additional training is = needed to get them up to speed. =20 I look forward to implementing a successful strategy for Canada and am = grateful for any support you can provide. =20 Anytime on Monday will work. I will arrange my schedule to fit your = time. =20 Kind Regards, Chuck =20 =20 On Wed, Jan 4, 2023 at 1:57 PM > wrote: Hello Charles, =20 No problem, what questions do you have on the report? Do you have a = Caregiver Ambassador that attends the weekly training? I have looped = Lucas in to answer reporting questions. The report is here = . If you click the orange square on top = of each column, it tells you what it is reporting on. Hope that helps. = =20 Sarah can find time for us later in the week if you need it. I am also = looping you Angie (Division Head) in case she has additional insight. =20 Thanks! =20 =20 =20 =20 =20 From: Charles Terlesky >=20 Sent: Wednesday, January 4, 2023 12:33 PM To: Kerry Sirkka >; Elizabeth Kachur = >; = Beth Popolizio > Subject: Canadian Caregiver Training - Help! =20 Hi All, =20 Ive just seen the report on Canadian caregiver training - and Im asking = for additional support and clarity. (Either we are missing a step, or = something is not being captured - All the sites are reporting 0%.)=20 =20 Can you schedule a call with me to review the Canadian requirements? I = have many questions and want to ensure that we are in full compliance = with the new policy. This report could be better on our end, and we can = fix it quickly, but we need additional information and support. =20 Looking forward to hearing from you, Chuck =20 =20 --=20 Chuck Terlesky B.A., CCPE=20 General Manager/Regional Caregiver Ambassador for Canada Home Care Assistance Calgary Home Care Assistance Winnipeg =09 Office Calgary: 403-301-3777 =20 Office Winnipeg: 204-489-6000 =09 37 Richard Way SW, Unit 305 Calgary, AB. T3E 7M8 HomeCareAssistanceCalgary.ca =20 HCAWinnipeg.ca =20 Click Here For Information --- Read Our Testimonials = Join Our Newsletter = =20 We Are Hiring! =20 =20 =09 =20 =20 Champions of Longevity =20 =20 --=20 Chuck Terlesky B.A., CCPE=20 General Manager/Regional Caregiver Ambassador for Canada Home Care Assistance Calgary Home Care Assistance Winnipeg =09 Office Calgary: 403-301-3777 =20 Office Winnipeg: 204-489-6000 =09 37 Richard Way SW, Unit 305 Calgary, AB. T3E 7M8 HomeCareAs