RE: [EXTERNAL]FW: 158032 Don Zasada - Status of Refund Checks - [C20240815BFQC1F]

Hi Laszlo,

When you log in to the Checks Tab in JPM Access, the accounts below are assigned for check print services. You can issue checks from those accounts if you are entitled. Hope this helps Laszlo. Have a nice evening and please let me know if I can close case C20240815BFQC1F.

79XX5536 - Access
78XX80062 - Access
78XX80591 - Access
79XX55631 - Access
40XX771643 - Access

Thank you for allowing us to help! In addition, you may receive a survey asking about the quality of service you received and we would really appreciate your feedback!

Jonathan


Jonathan Gomez (he/him/his) | Client Service Sr Associate | Corporate Client Banking & Specialized Industries | Commercial Banking | J.P. Morgan | 3 Park Plaza, Floor 09; Irvine, CA, 92614 | T: 949-442-7282 |
jonathan.gomez1@jpmorgan.com<mailto:jonathan.gomez1@jpmorgan.com> | www.jpmorganchase.com/commercial<http://www.jpmorganchase.com/commercial>

Attention clients:  For your protection, please remember to mask sensitive data such as account numbers and tax identification numbers on all e-mails (e.g. TIN should be xxx-xx-1234).

For direct support regarding; stop payments, reorder checks/deposits, statement or check copy request please contact CB.CCB.Support@Chase.com<mailto:CB.CCB.Support@Chase.com>

Upcoming Out of Office 8/16/24


From: Laszlo Kovacs <laszlo.kovacs@thekey.com>
Sent: Thursday, August 15, 2024 10:48 AM
To: Gomez1, Jonathan (CB, USA) <jonathan.gomez1@jpmorgan.com>
Cc: Timothy Thomas <tt@thekey.com>; Lito Delapena <lito.delapena@thekey.com>
Subject: [EXTERNAL]FW: 158032 Don Zasada - Status of Refund Checks - [#914427]
Importance: High

Jonathan,

I have another one for you this morning. In the event that we need a check cut and sent by JPM to a location in Canada, is there a solution we should be using? Fedex does not currently support…

Thoughts?

Thanks,

From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Thursday, August 15, 2024 11:58 AM
To: Lito Delapena <lito.delapena@thekey.com<mailto:lito.delapena@thekey.com>>; Laszlo Kovacs <laszlo.kovacs@thekey.com<mailto:laszlo.kovacs@thekey.com>>
Cc: Seth Poindexter <seth.poindexter@thekey.com<mailto:seth.poindexter@thekey.com>>; Marc Atkinson <billing@thekey.com<mailto:billing@thekey.com>>; lisa.barker@thekey.com<mailto:lisa.barker@thekey.com>; bboxall@thekey.com<mailto:bboxall@thekey.com>
Subject: Re: 158032 Don Zasada - Status of Refund Checks - [#914427]

Got it.

@Laszlo Kovacs<mailto:laszlo.kovacs@thekey.com> can we discuss some solutions to urgent check mailing to Canada on our next call?

On Thu, Aug 15, 2024 at 12:56 PM Lito Delapena <lito.delapena@thekey.com<mailto:lito.delapena@thekey.com>> wrote:
HI Tim,

FedEx managed through our bank does not support International Shipping. Only Us Based Addresses

thank you,

Lito Delapena
Manager Customer Contact & Collections Center
Please note my email has changed:
lito.delapena@thekey.com <https://brand.thekey.com/esg/lito.delapena@thekey.com>
619-722-8561 Ext. 190013
TheKey.com <https://www.thekey.com/>
[Image removed by sender. TheKey]<https://homecareassistance.com/>


On Thu, Aug 15, 2024 at 9:14 AM Lito Delapena <lito.delapena@thekey.com<mailto:lito.delapena@thekey.com>> wrote:
It would be physical check sent vi Fed Ex vs our regular mail


Lito Delapena
Manager Customer Contact & Collections Center
Please note my email has changed:
lito.delapena@thekey.com <https://brand.thekey.com/esg/lito.delapena@thekey.com>
619-722-8561 Ext. 190013
TheKey.com <https://www.thekey.com/>
[Image removed by sender. TheKey]<https://homecareassistance.com/>


On Thu, Aug 15, 2024 at 9:12 AM Seth Poindexter <seth.poindexter@thekey.com<mailto:seth.poindexter@thekey.com>> wrote:
Hi
I tried Fedex once before for CAD refund and it did not work. Has to be wire or physical check.

Seth
________________________________
From: Lito Delapena <lito.delapena@thekey.com<mailto:lito.delapena@thekey.com>>
Sent: Thursday, August 15, 2024 9:08 AM
To: Seth Poindexter <seth.poindexter@thekey.com<mailto:seth.poindexter@thekey.com>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Marc Atkinson <billing@thekey.com<mailto:billing@thekey.com>>; lisa.barker@thekey.com<mailto:lisa.barker@thekey.com> <lisa.barker@thekey.com<mailto:lisa.barker@thekey.com>>; bboxall@thekey.com<mailto:bboxall@thekey.com> <bboxall@thekey.com<mailto:bboxall@thekey.com>>
Subject: Re: 158032 Don Zasada - Status of Refund Checks - [#914427]

Hey Seth,

Would it be too late to request this refund to be sent via Fed Ex instead? Client has been waiting on this payment since July

Thank you,

Lito Delapena

Manager Customer Contact & Collections Center
Please note my email has changed:
lito.delapena@thekey.com <https://brand.thekey.com/esg/lito.delapena@thekey.com>
619-722-8561 Ext. 190013
TheKey.com <https://www.thekey.com/>
[Image removed by sender. TheKey]<https://homecareassistance.com/>


On Thu, Aug 15, 2024 at 8:56 AM Seth Poindexter <seth.poindexter@thekey.com<mailto:seth.poindexter@thekey.com>> wrote:
Tim
My mistake. I received the request but missed the payment.

Seth
________________________________
From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Thursday, August 15, 2024 8:39 AM
To: Marc Atkinson <billing@thekey.com<mailto:billing@thekey.com>>
Cc: seth.poindexter@thekey.com<mailto:seth.poindexter@thekey.com> <seth.poindexter@thekey.com<mailto:seth.poindexter@thekey.com>>; lisa.barker@thekey.com<mailto:lisa.barker@thekey.com> <lisa.barker@thekey.com<mailto:lisa.barker@thekey.com>>; lito.delapena@thekey.com<mailto:lito.delapena@thekey.com> <lito.delapena@thekey.com<mailto:lito.delapena@thekey.com>>; bboxall@thekey.com<mailto:bboxall@thekey.com> <bboxall@thekey.com<mailto:bboxall@thekey.com>>
Subject: Re: 158032 Don Zasada - Status of Refund Checks - [#914427]

Thanks Marc.

Seth, why was the check mailed out today? Client was under the impression it was mailed weeks ago?

On Thu, Aug 15, 2024 at 11:19 AM Marc Atkinson <billing@thekey.com<mailto:billing@thekey.com>> wrote:
Thank you Seth. We appreciate the quick responses.

Hi Tim and Brian,

Per Seth, the first refund check for $1,178.88 was cashed by the Zasada's on 8/2 The second refund check for $1,596.40 was mailed today and they should hopefully have it by the end of next week. Please let us know if she does not have it by next Friday.

As of now, the account is completely up to date. We are processing payments correctly reflecting $25.15/hour from SFMC government accound 7166 and the remainder from the private account 3343.

Please let us know if any further assistance or information is needed here.

Thank you!
On Thu, 15 Aug at 11:04 AM , TheKey Support <itsupport@thekey.com<mailto:itsupport@thekey.com>> wrote:
Hi.
Check 50014 mailed this morning. Let me know if can be of further assistance.

Seth
________________________________
From: Marc Atkinson <billing@thekey.com<mailto:billing@thekey.com>>
Sent: Thursday, August 15, 2024 7:56 AM
To: seth.poindexter@thekey.com<mailto:seth.poindexter@thekey.com> <seth.poindexter@thekey.com<mailto:seth.poindexter@thekey.com>>; lisa.barker@thekey.com<mailto:lisa.barker@thekey.com> <lisa.barker@thekey.com<mailto:lisa.barker@thekey.com>>
Cc: tt@thekey.com<mailto:tt@thekey.com> <tt@thekey.com<mailto:tt@thekey.com>>; lito.delapena@thekey.com<mailto:lito.delapena@thekey.com> <lito.delapena@thekey.com<mailto:lito.delapena@thekey.com>>; bboxall@thekey.com<mailto:bboxall@thekey.com> <bboxall@thekey.com<mailto:bboxall@thekey.com>>
Subject: Fwd: 158032 Don Zasada - Status of Refund Checks - [#914427]

Hi Seth,

Thank y ou for confirming this. Can you please advise on us on the check number for the refund of $1,596.40 and when exactly the check is being mailed?

Thank you.
On Wed, 14 Aug at 5:32 PM , TheKey Support <itsupport@thekey.com<mailto:itsupport@thekey.com>> wrote:
Hi Mark
Sorry I missed your call.
Zasada cashed one of them(8/2). I missed the $1,596.40 request and will send it out tomorrow.

Seth

________________________________
From: Marc Atkinson <billing@thekey.com<mailto:billing@thekey.com>>
Sent: Wednesday, August 14, 2024 12:32 PM
To: seth.poindexter@thekey.com<mailto:seth.poindexter@thekey.com> <seth.poindexter@thekey.com<mailto:seth.poindexter@thekey.com>>; lisa.barker@thekey.com<mailto:lisa.barker@thekey.com> <lisa.barker@thekey.com<mailto:lisa.barker@thekey.com>>
Cc: tt@thekey.com<mailto:tt@thekey.com> <tt@thekey.com<mailto:tt@thekey.com>>; lito.delapena@thekey.com<mailto:lito.delapena@thekey.com> <lito.delapena@thekey.com<mailto:lito.delapena@thekey.com>>; bboxall@thekey.com<mailto:bboxall@thekey.com> <bboxall@thekey.com<mailto:bboxall@thekey.com>>
Subject: Fwd: 158032 Don Zasada - Status of Refund Checks - [#914427]

Hi Seth and Lisa,

​Hi Seth - I just called your 8x8 line hoping to receive an update on these paper check refunds for Don Zasada 158032.

Tim Thomas just informed me that the client has not received either of these checks. Can you please look into these as soon as possible and let us know when they were mailed? If check numbers could be provided along with confirmation of where they were mailed to, that would be appreciated.

Thank you!

[Image removed by sender.]
On Wed, 14 Aug at 3:30 PM , 158032 Don Zasada <pzasada@hotmail.com<mailto:pzasada@hotmail.com>> wrote:
Received G chat message from Tim Thomas informing me that Pat Zasada has not received either of our refund checks. Will need to follow up with Seth in AP and Lisa to check on the status of these.

[Image removed by sender.]

[Image removed by sender.]



914427:611100


914427:611100


--
Tim Thomas
Head of Midwest & Canada Divisions | TheKey
Mobile: 514.591.9387

[Image removed by sender. TheKey]<https://www.thekey.com/>


--
Tim Thomas
Head of Midwest & Canada Divisions | TheKey
Mobile: 514.591.9387

[Image removed by sender. TheKey]<https://www.thekey.com/>


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