This is a multipart message in MIME format. ------=_NextPart_000_0035_01D9E667.9B68FFF0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Ali We seem to be getting nowhere. I got a call this afternoon from Michela Hudgins who seemed in a real = hurry to charge everything to my credit card. I asked her to send the invoices and I would confirm the hours charged = and process the payment, she replied she would process the payment! The three invoice she sent are totally incomplete! =20 Does anyone at the Key understand that Alberta Blue Cross covers a = portion of my Mother=E2=80=99s care and that after confirming the hours = worked and charged I would process a payment after confirming Blue Cross = has been billed and has covered their portion? =20 The invoices sent only cover a portion of the months June, July and = August , and show nothing from Blue Cross. This is really getting ridiculous! Bill =20 =20 From: Bill Picken =20 Sent: Thursday, August 31, 2023 11:56 AM To: Ali Malik Subject: Re: Billing Update. =20 Hi Ali Have you reconciled Jun and July. =20 Please send me the invoices. =20 Thanks Bill=20 Sent from my iPad On Jun 20, 2023, at 7:16 AM, Ali Malik > wrote: Hey Bill, =20 As mentioned previously only pay partial of the invoice ($618). We are = going to credit the remaining balance.=20 =20 As for June's invoice, we did not reconcile payment yet from CDHC, once = we do, you will see that in the versapay system. =20 @TheKey Billing Please add credit to = invoice 429619 as per email above. total credit would be $521.89 leaving = balance on invoice for $618 =20 =20 On Mon, Jun 19, 2023 at 6:44=E2=80=AFPM > wrote: Hey Ali Are we looking at the same website? Invoice 429619 shows balance of 1139.89, no mention of credits for = 462.50 or 59.39 =3D618.00 Invoice 466639 does not show any payment from Blue Cross for May? Bill =20 From: Ali Malik >=20 Sent: Monday, June 19, 2023 10:35 AM To: billpicken@shaw.ca =20 Subject: Re: Billing Update. =20 Hey Bill, =20 Junes invoice we still have to reconcile CDHC payment. Mays invoice, = that is still owed by family. You can pay that straight through the = portal. =20 thanks =20 On Mon, Jun 19, 2023 at 12:27=E2=80=AFPM > wrote: Hi Ali I don=E2=80=99t think uour online invoices are right yet? Bill =20 From: Ali Malik ali.malik@thekey.com>=20 Sent: Wednesday, June 14, 2023 10:46 AM To: billpicken@shaw.ca Subject: Re: Billing Update. =20 Hey Bill , =20 Yes everything should be on versapay.=20 =20 Please ignore Junes invoice as that is for Mays services waiting for = CDHC to pay. =20 thanks =20 On Wed, Jun 14, 2023 at 10:55=E2=80=AFAM > wrote: Hey Ali Do you have all of the invoices and payments online now? Bill =20 From: Ali Malik ali.malik@thekey.com>=20 Sent: Wednesday, June 7, 2023 8:00 AM To: Bill Picken billpicken@shaw.ca> Cc: Cheryl Cartwright = ccartwright@thekey.com>; TheKey Billing = billing@thekey.com>; Shawntel Sousa = ssousa@thekey.com>; Chuck Terlesky = cterlesky@thekey.com>; Timothy Thomas = tt@thekey.com>; Dan dpicken@shaw.ca> Subject: Re: Billing Update. =20 Hey Bill, =20 We were going to put credit in the system to reflect bookings but what = we can do is add a credit note to the month of April. Since there is a = balance owed by the family of 1139.89, we can minus the tax credit from = this balance and I will have the team add credit. In addition to this we = will minus surcharge for the creditcard from the balance due as well. = So the balance owed by the family for the month of April would now be = 1139.89 - 462.5 (tax credit) - 59.39 (surcharge) =3D $618.00. =20 Also bookings from Jan-March 31st, Chuck will be able to assist you as I = have no insight for anything prior to transition in April besides the = tax issue which we addressed above. =20 @Chuck Terlesky Chuck can you provide = insight on Bills concern about January hours? It looks like there's only = a dispute of 1 hour? =20 thank you =20 =20 On Tue, Jun 6, 2023 at 10:14=E2=80=AFPM Bill Picken > wrote: Hey Ali We don=E2=80=99t seem to be reconciled yet. =20 There should be credits for the GST paid in January and February, see = the screen shot of Chuck=E2=80=99s email. =20 What is the surcharge on the April invoice, see screenshot.=20 Why did BlueCross only pay for 130.98 hrs in January, contracted to = cover 132.07 hrs. Chucks report say 132 hrs.? Please let me know when you get Jan 1st to April 30th reconciled.=20 I would like to see all debits and credits.=20 Bill=20 =20 Sent from my iPad On Jun 6, 2023, at 11:56 AM, Ali Malik > wrote: Hey Bill, =20 So we have reconciled all of the CDHC payments for the month of April. = The total we received from CDHC for bookings from March 29-April 30th = was $5017.65.=20 =20 You can see below that we charged your card for 2 invoices. The $630 was = a valid charge for payment owed from family for month of March. The = charge for $1568.80 on creditcard was for the full invoice when we = should have charged partial, i