--0000000000008c40900605509ab5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Bill, We apologize for the mix up=E2=80=99s, I will work with the billing team to= day to get things up to date and new invoices sent out to you as quickly as we can. We appreciate your continued patience and we will ensure that all the client direct home care funding is applied. I will provide some update later this afternoon. Sincerely, Shawntel Sousa, LPN Client Care Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Wed, Sep 13, 2023 at 5:27 PM wrote: > Hi Ali > > We seem to be getting nowhere. > > I got a call this afternoon from Michela Hudgins who seemed in a real > hurry to charge everything to my credit card. > > I asked her to send the invoices and I would confirm the hours charged an= d > process the payment, she replied she would process the payment! > > The three invoice she sent are totally incomplete! > > > > *Does anyone at the Key understand that Alberta Blue Cross covers a > portion of my Mother=E2=80=99s care and that after confirming the hours w= orked and > charged I would process a payment after confirming Blue Cross has been > billed and has covered their portion?* > > > > The invoices sent only cover a portion of the months June, July and Augus= t > , and show nothing from Blue Cross. > > This is really getting ridiculous! > > Bill > > > > > > *From:* Bill Picken > *Sent:* Thursday, August 31, 2023 11:56 AM > *To:* Ali Malik > *Subject:* Re: Billing Update. > > > > Hi Ali > > Have you reconciled Jun and July. > > Please send me the invoices. > > Thanks Bill > > Sent from my iPad > > > On Jun 20, 2023, at 7:16 AM, Ali Malik wrote: > > Hey Bill, > > > > As mentioned previously only pay partial of the invoice ($618). We are > going to credit the remaining balance. > > > > As for June's invoice, we did not reconcile payment yet from CDHC, once w= e > do, you will see that in the versapay system. > > > > @TheKey Billing Please add credit to invoice 429619 > as per email above. total credit would be $521.89 leaving balance on > invoice for $618 > > > > > > > > On Mon, Jun 19, 2023 at 6:44=E2=80=AFPM wrote: > > Hey Ali > > Are we looking at the same website? > > Invoice 429619 shows balance of 1139.89, no mention of credits for 462.50 > or 59.39 *=3D618.00* > > Invoice 466639 does not show any payment from Blue Cross for May? > > Bill > > > > *From:* Ali Malik > *Sent:* Monday, June 19, 2023 10:35 AM > *To:* billpicken@shaw.ca > *Subject:* Re: Billing Update. > > > > Hey Bill, > > > > Junes invoice we still have to reconcile CDHC payment. Mays invoice, that > is still owed by family. You can pay that straight through the portal. > > > > thanks > > > > On Mon, Jun 19, 2023 at 12:27=E2=80=AFPM wrote: > > Hi Ali > > I don=E2=80=99t think uour online invoices are right yet? > > Bill > > > > > > *From:* Ali Malik > *Sent:*