--000000000000f86c84064b0777b8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Aaron, I just received the new phone today. Letting you know so you can switch the service to Rogers. Thanks! Amanda Ilines Home Care Liaison TheKey 437-908-1030 amanda.ilines@thekey.com TheKey.ca *Changing the Way the World Ages * [image: TheKey] On Wed, Feb 11, 2026 at 4:13=E2=80=AFPM Aaron Worob = wrote: > Hi Amanda, > > As far as I know, FedEx does not check any sort of ID, so anyone should b= e > able to sign for it. I did not ask for a signature, but anything insured > for more than $500 requires one by FedEx policy. > > Thank you, > Aaron Worob > Network/Systems Administrator > *aaron.worob@thekey.com * > [image: TheKey] > On Wed, 11 Feb at 4:10 PM , Amanda Ilines > wrote: > > Do you know if anyone can sign for it? Or does it have to be me that is > there to get and sign for the phone? > > Thanks! > > Amanda Ilines > Home Care Liaison > TheKey > > 437-908-1030 > amanda.ilines@thekey.com > TheKey.ca > *Changing the Way the World Ages * > > [image: TheKey] > > > > On Wed, Feb 11, 2026 at 3:25=E2=80=AFPM Aaron Worob wrote: > >> Hi Amanda, >> >> I shipped an iPhone 15 Pro Max to you via FedEx. The tracking number is: >> 888697163945, and delivery is scheduled for Friday 2/13. Due to the valu= e >> of the phone, the delivery will require a signature. I also made sure an= y >> import fees would be charged to our account, so you do not need to worry >> about paying those, if they apply. >> >> The device is coming to you unconfigured, so you should be able to use >> the initial setup wizard to transfer your data by holding the two phones >> close to one another. Please let me know when you receive the new device= , >> and I will submit a request to move service with Rogers. >> >> Thank you, >> Aaron Worob >> Network/Systems Administrator >> *aaron.worob@thekey.com * >> [image: TheKey] >> On Tue, 10 Feb at 9:48 AM , TheKey Support wrote: >> >> Sounds great, thank you! >> >> On Tue, Feb 10, 2026 at 9:43=E2=80=AFAM Aaron Worob wrote: >> >>> Hi Amanda, >>> >>> I have an iPhone 15 Pro Max that is specifically purchased for the HCL >>> team, and I'm working to configure it to ship to you. I will relay the >>> FedEx tracking once I have it. After the device is received, we will ne= ed >>> to work through Rogers to transfer service to the new device. =E2=80=8B >>> >>> Thank you, >>> Aaron Worob >>> Network/Systems Administrator >>> *aaron.worob@thekey.com * >>> [image: TheKey] >>> On Tue, 10 Feb at 9:39 AM , Sushmita R wrote: >>> >>> Hi Timothy, >>> >>> Thank you for your response:) >>> >>> Your support ticket #1423453 has been escalated to our senior team to >>> ensure you receive the highest level of expertise and a swift resolutio= n. >>> You'll be contacted directly by a senior support specialist with update= s >>> and further assistance. For real-time updates, feel free to click on >>> https://hca.freshdesk.com/helpdesk/tickets/1423453. We appreciate your >>> patience and are here to ensure your satisfaction. >>> >>> >>> >>> *RegardsSushmita R* >>> Service Desk Engineer >>> Sushmita.r@Thekey.com >>> [image: TheKey] >>> >>> We are Happy to Assist You! >>> >>> On Tue, 10 Feb at 9:37 AM , Amanda Ilines >>> wrote: >>> >>> The best shipping address is: >>> >>> 1369 Creekwood Trail >>> Oakville, ON, Canada >>> L6H6C7 >>> >>> Thanks, >>> >>> Amanda Ilines >>> Home Care Liaison >>> 437-908-1030 >>> TheKey.ca >>> >>> >>> >>> >>> On Tue, Feb 10, 2026 at 9:36=E2=80=AFAM Sushmita R wrote: >>> >>>> Hi Timothy, >>>> >>>> Good day! >>>> >>>> Thank you for reaching out The KEY IT service desk. >>>> >>>> To proceed further with the request for your new iPhone, we require th= e >>>> following information: >>>> >>>> - *Shipping Address:* (Please provide the full address where the >>>> device should be delivered). >>>> >>>> Once we have these details, we will move forward with the order. >>>> Looking forward to your response. >>>> >>>> Thank you, >>>> >>>> >>>> *RegardsSushmita R* >>>> Service Desk Engineer >>>> Sushmita.r@Thekey.com >>>> [image: TheKey] >>>> >>>> We are Happy to Assist You! >>>> >>>> On Tue, 10 Feb at 9:13 AM , Timothy Thomas wrote: >>>> >>>> Hi, >>>> >>>> We need to order a new iPhone for our HCL @Amanda Ilines >>>> in Oakville. We've reviewed all the >>>> hardware we have in office and none of it is worth repurposing. >>>> >>>> Thank you >>>> Tim >>>> >>>> -- >>>> >>>> *Tim Thomas* >>>> Head of Midwest & Canada Divisions | *TheKey* >>>> Mobile: 514.591.9387 >>>> [image: TheKey] >>>> >>>> 1423453:611100 > --000000000000f86c84064b0777b8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Aaron, I just received th= e new phone today. Letting you know so you can switch the service to Rogers= . Thanks! Amanda Ilin= es Home Care Liaison=C2=A0 TheKey=C2=A0 437-908-= 1030 amanda.ilines@thekey.com TheKey.ca Changing the Way the World Ages = <span style=3D"font-size:1