--000000000000c103f1064b09e56b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Done!! Thank you, On Tue, Feb 17, 2026 at 1:04=E2=80=AFPM Mark Warner wrote: > Joey, > Please submit a ticket via itsupport@thekey with the details. I can't > work the issue based solely on an email. Thanks! > > On Tue, Feb 17, 2026 at 11:56=E2=80=AFAM Bryan Carter > wrote: > >> That is odd. Will see what Mark can determine with his research. >> >> -- >> Bryan Carter >> VP of Inside Sales >> bryan.carter@thekey.com >> Mobile: (901) 489-3960 >> https://thekey.com >> >> >> >> On Tue, Feb 17, 2026 at 11:25=E2=80=AFAM Joey Taylor >> wrote: >> >>> Hey Bryan, >>> >>> The calls are not spam, they are leads. But for some reason, the calls >>> aren't showing the client's number (caller ID) they are coming from thi= s >>> number (478) 654-9001? >>> >>> On Tue, Feb 17, 2026 at 12:20=E2=80=AFPM Bryan Carter >>> wrote: >>> >>>> It looks like the subject line of the email is showing it as Spam. If >>>> this is causing an issue, Mark has the capability to block the >>>> number from reaching our IVR. >>>> -- >>>> Bryan Carter >>>> VP of Inside Sales >>>> bryan.carter@thekey.com >>>> Mobile: (901) 489-3960 >>>> https://thekey.com >>>> >>>> >>>> >>>> On Tue, Feb 17, 2026 at 10:56=E2=80=AFAM Joey Taylor >>>> wrote: >>>> >>>>> Good Afternoon, >>>>> >>>>> What is this phone number: (478) 654-9001? >>>>> We received 3 calls from that number in the last 2 days (all differen= t >>>>> leads). When I call it back, a message states it is our analytics pro= vider. >>>>> Are calls for the Montreal office being routed? >>>>> >>>>> Thanks, >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Zoom >>>>> Date: Tue, Feb 17, 2026 at 11:39=E2=80=AFAM >>>>> Subject: New Voicemail from Spam? BYRON GA (478) 654-9001 to Montreal >>>>> Main AR (French) (Ext. 301138) on Wed Feb 18, 2026 01:38 >>>>> To: >>>>> >>>>> >>>>> [image: Logo] >>>>> Sign In >>>>> You have a new shared voicemail >>>>> >>>>> Hi Joseph Taylor, >>>>> >>>>> You have a new shared voicemail. To listen to this voicemail, please >>>>> access your Zoom application, use the button below, or open the attac= hed >>>>> audio file (if available). >>>>> * Voicemail details * >>>>> Time Wed Feb 18, 2026 01:38 >>>>> From >>>>> >>>>> Spam? BYRON GA (478) 654-9001 >>>>> To >>>>> >>>>> Montreal Main AR (French) (Ext. 301138) >>>>> (Auto Receptionist) >>>>> Forward To Montreal Nouveaux Clients-French (Ext. 148101) (Call Queue= ) >>>>> Duration 00:27 >>>>> Voicemail Transcription >>>>> Oui, bonjour, mon numero telephone et le 15. et pour soient a domicil= e >>>>> pendant trois par semaine. Alors, rejatins votre appelle pour savoir = les >>>>> coups. Reci beaucoup. >>>>> Go to voicemail >>>>> >>>>> >>>>> Thank you, >>>>> Zoom Support Team https://support.zoom.us >>>>> >>>>> >>>>> -- >>>>> >>>>> Joey Taylor >>>>> >>>>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>>>> >>>>> 514-907-5065 >>>>> >>>>> TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>> >>> >>> -- >>> >>> Joey Taylor >>> >>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>> >>> 514-907-5065 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >> --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000c103f1064b09e56b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Done!! Thank you,=C2=A0 On Tue, Fe= b 17, 2026 at 1:04=E2=80=AFPM Mark Warner mark.warner@thekey.com wrote: Joey, Please submit= a ticket via itsupport@thekey with the details.=C2=A0 I can't work the= issue based solely on an email.=C2=A0 Thanks! On Tue, Feb 17, 2026 at= 11:56=E2=80=AFAM Bryan Carter bryan.carter@thekey.com wrote: That is odd. = Will see what Mark can determine with his research.=C2=A0 = -- Bryan Carter VP of Inside Sales =20 bryan.carter@thekey.com Mobile: (901) 489-3960 https://thekey.com On Tue, F= eb 17, 2026 at 11:25=E2=80=AFAM Joey Taylor joey.taylor@thekey.com wrote: Hey= Bryan, The calls are not spam, they are leads. But for some reason,= the calls aren't showing the client's number (caller ID) they are = coming from this number (478) 654-9001? On Tue, Feb 17, 2026 at 12:20=E2=80= =AFPM Bryan Carter bryan.carter@thekey.com wrote: It looks like the su= bje