--0000000000005d2f63064b08e599 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Joey, Please submit a ticket via itsupport@thekey with the details. I can't work the issue based solely on an email. Thanks! On Tue, Feb 17, 2026 at 11:56=E2=80=AFAM Bryan Carter wrote: > That is odd. Will see what Mark can determine with his research. > > -- > Bryan Carter > VP of Inside Sales > bryan.carter@thekey.com > Mobile: (901) 489-3960 > https://thekey.com > > > > On Tue, Feb 17, 2026 at 11:25=E2=80=AFAM Joey Taylor > wrote: > >> Hey Bryan, >> >> The calls are not spam, they are leads. But for some reason, the calls >> aren't showing the client's number (caller ID) they are coming from this >> number (478) 654-9001? >> >> On Tue, Feb 17, 2026 at 12:20=E2=80=AFPM Bryan Carter >> wrote: >> >>> It looks like the subject line of the email is showing it as Spam. If >>> this is causing an issue, Mark has the capability to block the >>> number from reaching our IVR. >>> -- >>> Bryan Carter >>> VP of Inside Sales >>> bryan.carter@thekey.com >>> Mobile: (901) 489-3960 >>> https://thekey.com >>> >>> >>> >>> On Tue, Feb 17, 2026 at 10:56=E2=80=AFAM Joey Taylor >>> wrote: >>> >>>> Good Afternoon, >>>> >>>> What is this phone number: (478) 654-9001? >>>> We received 3 calls from that number in the last 2 days (all different >>>> leads). When I call it back, a message states it is our analytics prov= ider. >>>> Are calls for the Montreal office being routed? >>>> >>>> Thanks, >>>> >>>> ---------- Forwarded message --------- >>>> From: Zoom >>>> Date: Tue, Feb 17, 2026 at 11:39=E2=80=AFAM >>>> Subject: New Voicemail from Spam? BYRON GA (478) 654-9001 to Montreal >>>> Main AR (French) (Ext. 301138) on Wed Feb 18, 2026 01:38 >>>> To: >>>> >>>> >>>> [image: Logo] >>>> Sign In >>>> You have a new shared voicemail >>>> >>>> Hi Joseph Taylor, >>>> >>>> You have a new shared voicemail. To listen to this voicemail, please >>>> access your Zoom application, use the button below, or open the attach= ed >>>> audio file (if available). >>>> * Voicemail details * >>>> Time Wed Feb 18, 2026 01:38 >>>> From >>>> >>>> Spam? BYRON GA (478) 654-9001 >>>> To >>>> >>>> Montreal Main AR (French) (Ext. 301138) >>>> (Auto Receptionist) >>>> Forward To Montreal Nouveaux Clients-French (Ext. 148101) (Call Queue) >>>> Duration 00:27 >>>> Voicemail Transcription >>>> Oui, bonjour, mon numero telephone et le 15. et pour soient a domicile >>>> pendant trois par semaine. Alors, rejatins votre appelle pour savoir l= es >>>> coups. Reci beaucoup. >>>> Go to voicemail >>>> >>>> >>>> Thank you, >>>> Zoom Support Team https://support.zoom.us >>>> >>>> >>>> -- >>>> >>>> Joey Taylor >>>> >>>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>>> >>>> 514-907-5065 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>> >> >> -- >> >> Joey Taylor >> >> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > --0000000000005d2