--00000000000098501e064872e5fc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Way to go . Congratulations =F0=9F=8E=89 On Thu, Jan 15, 2026 at 1:52=E2=80=AFPM Amelia Howard wrote: > Congratulations to all! Shoutout to Jinniefer Castillo from The Chicago > office on your mention! > Amelia Howard > Regional Manager > Chicago and Milwaukee > > > On Thu, Jan 15, 2026 at 10:01=E2=80=AFAM Sherrie Wright > wrote: > >> Congratulations Ladies - you are Amazing!=F0=9F=92=83 >> >> On Tue, Jan 13, 2026 at 4:54=E2=80=AFPM Bridgett Scherer >> wrote: >> >>> Hello all! >>> >>> I am pleased to provide another update on our Client Success Manager >>> Pulse Survey Platform, as well as an exciting update for expanding this >>> survey program to all of our clients. >>> >>> First - we continue to see *perfect 10s across the board for every >>> single CSM Pulse Survey received*! This is by far the strongest >>> performing area of our entire client feedback program, and continues to >>> showcase our exemplary CSM team. We have yet to receive a single CSM Pu= lse >>> Survey response with a score lower than 10. Please see a few excerpts f= rom >>> recent surveys responses: >>> >>> =F0=9F=8C=9F =E2=80=9CKristal contacted me within a very short time aft= er my call to the >>> Key. I am extremely grateful as I was overwhelmed with my moms home >>> situation and health change. Kristal was reassuring that help was avail= able >>> and soon. When Kristal and Neli arrived that day I saw and believed we >>> would be ok. Thank you!! In addition Kristal has been available and hel= pful >>> as I determine my changing needs with mom. Hopefully soon I figure out = the >>> best fit for support hours.=E2=80=9D - *Kristal Parris, Toronto* >>> >>> =F0=9F=8C=9F =E2=80=9CKristen has done an outstanding job helping me se= cure health aides >>> for my sister. She is very knowledgeable and caring. It has been a plea= sure >>> working with her.=E2=80=9D - *Kristen Bourne, Grand Strand* >>> >>> =F0=9F=8C=9F =E2=80=9CIn my brief time working with Jennifer, I have fo= und her to be >>> extremely prompt, knowledgeable, insightful and caring. Her interaction= s >>> with the person needing care and the rest of the family have been >>> impeccable thus far.=E2=80=9D - *Jinniefer Castillo, Chicago* >>> >>> =F0=9F=8C=9F =E2=80=9CShe has been excellent - we are so grateful for t= he speed at which >>> she was able to accommodate us and for how quickly she understood my da= d=E2=80=99s >>> personality and needs to match him with amazing caregivers/nurses.=E2= =80=9D - *Maria >>> Licoudes, Montreal* >>> >>> =F0=9F=8C=9F =E2=80=9CShe acted with urgency when we needed someone to = care for my mother >>> in law on short notice. She stayed in touch every step of the way, and = we >>> are so grateful to her=E2=80=9D - *Roxanne Escropiso, Dallas* >>> >>> =F0=9F=8C=9F =E2=80=9CNicole is very knowledgeable in the field of home= care esp working >>> with more senior adults and their unique needs. Nicole has tremendous >>> patience with her clients / families that are tech challenged! Nicole >>> walked me through all the electronic payment system and invoice sites.= =E2=80=9D - *Nicole >>> Bell, Boston* >>> >>> Please join me in congratulating our exceptional, best in class Client >>> Success Team! >>> >>> Secondly, I am excited to announce that we will be rolling out our CSM >>> and CG Pulse program to all clients beginning* Monday, Jan. 26th. *As a >>> reminder, all new clients after September 29th, 2025 have already been >>> receiving these surveys, so our expected impact for existing clients is >>> minimal. Additionally, existing clients will only receive a CG pulse su= rvey >>> for any NEW scheduled caregivers after 1/26 - they will not receive a f= lood >>> of surveys for any pre-existing caregivers on schedule. If you have any >>> questions or concerns, please reach out to me and I will be happy to >>> discuss or troubleshoot. >>> >>> Again, thank you to our incredible, hard working Client Success Manager >>> team! Keep shining, y'all! >>> >>> Cheers, >>> >>> >>> Bridgett Scherer >>> >>> Director, Client Experience | TheKey >>> >>> Mobile: 425.429.1064 >>> >>> >> >> >> -- >> >> *Sherrie Wright* >> >> Client Success Manager| TheKey >> >> Mobile: 203-695-1636 >> >> Office: 860-677-4948 >> >> >> >> --00000000000098501e064872e5fc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Way to go . Congratulations =F0=9F=8E=89=C2=A0 = On Thu, Jan 15, 2026 at 1:52=E2=80=AFPM Amelia Howard amelia.howard@thekey.com = wrote: Congratulations=C2=A0to all! Shoutout to Jinniefer Castillo from T= he Chicago office on your mention! Amelia Howard Regional Manager Chicago and Mi= lwaukee On Thu, Jan 15, 2026 at 10:01=E2=80=AFAM Sher= rie Wright swri= ght@thekey.com wrote: Congratulations Ladies - you are Amazing!=F0= =9F=92=83 On Tue, Jan 13, 2026 at 4:54=E2=80=AFPM Bridgett Scherer bscherer@thekey.com = wrote: Hello all!