----==_mimepart_651db724c9a3c_22d2b172dd02c704282306b Content-Type: multipart/alternative; boundary="--==_mimepart_651db724c9798_22d2b172dd02c704282293d"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_651db724c9798_22d2b172dd02c704282293d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Everyone, The invoices have been revised, please let us know if an= y further action is needed from the billing team. Please see the brea= kdown below for invoicing changes sent previously. Please see attache= d revised invoice 6151 (September 1-15) and invoice 6150 (September 16-30= ) For invoice 6151, the September 15 shift was removed and September = 14 (caregiver Harnoor) was billed for 12 hours (September 13 (3 hours) an= d September 14 (9 hours)). Please note that I was only able to c= hange the billable hours and not the end time for September 14th (it shou= ld state 9am instead of 11:59pm as the end time). If the end time nee= ds to be changed on the invoice, we need to create a new shift that is bi= llable only. Thanks,=C2=A0 Sumira Suthesan = = On Wed, 4 Oct at 12:57 PM , Chandani Patel wrote: Thanks,=C2=A0 = = @Irin Eva=C2=A0I will wait for the form from you and then reach out to th= e caregiver,=C2=A0 = = = Also=C2=A0@Claudia Vasquez=C2=A0@Pamela Luarte=C2=A0can I get the exact = amount of the overpay so I can speak to the caregiver and let her know of= this as well before we end up pulling the amount out of her account all = of a sudden, just in case she has withdrawn the amount or moved the amoun= t from her account. = = Thank you. = = = = On Wed, Oct 4, 2023 at 2:09=E2=80=AFPM Claudia Vasquez wrote: = = = Hello everyone,=C2=A0 = Our apologies for the delay, however Pam and I wanted to review this ove= r and make sure its all correct. My apologies as I previously=C2=A0though= t the pay cycle was from Sept 1-15th, it's actually Sept 4th-17th with pa= yday was Sept 25th: = = Sept 14-17th CG was paid 39 hrs of Reg pay ($663) and 48 hrs of OT ($122= 4)=3D $1,887 = = Sept 18-Oct 1 CG is getting overpaid by 7 hrs of reg pay $119 (payday Oc= t 6th).=C2=A0 = = Please let us know if you may have any questions, thank you all.=C2=A0 = = Claudia=C2=A0 = = = On Wed, Oct 4, 2023 at 10:34=E2=80=AFAM Irin Eva w= rote: = = = Hi=C2=A0Chandani, = Date Range (Sept 01 -15,2023) = = The CG Harnoor Kaur was overpaid $867.00 (39 hrs), not $462. = = And The client was overcharged $1,501.50. = = Also, we will send you the consent form for deduction that CG needs to = sign in.=C2=A0 = = Thanks, = Irin = = On Wed, Oct 4, 2023 at 1:24=E2=80=AFPM Chandani Patel wrote: = = = Hello,=C2=A0 = Just to clarify that the caregiver was only overpaid $462.00 and not thi= s: from the previous email = = Invoice from Sept 1-15th client was over charged $1,501.50 and CG Harnoor= Kaur was overpaid $867.00 (39 hrs).=C2=A0 = = = If someone could clarify=C2=A0this then I can reach out to the caregiver= . Please also let me know how we would like the deposit to=C2=A0come to u= s.=C2=A0 = = Thank you = = = On Wed, Oct 4, 2023 at 1:01=E2=80=AFPM Sumira Suthesan wrote: = = = = = Hi Everyone, = = = = Please see attached revised invoice 6151 (September 1-15) and invoice 61= 50 (September 16-30) = = For invoice 6151, the September 15 shift was removed and September 14 (c= aregiver Harnoor) was billed for 12 hours (September 13 (3 hours) and Sep= tember 14 (9 hours)). = = = = Please note that I was only able to change the billable hours and not th= e end time for September 14th (it should state 9am instead of 11:59pm as = the end time). = = If the end time needs to be changed on the invoice, we need to create a = new shift that is billable only. = = Thanks,=C2=A0 = = Sumira Suthesan = = = = = = On Wed, 4 Oct at 10:07 AM , Timothy Thomas wrote: I believe you can't as the shifts are now fi= nalized = = = On Wed, Oct 4, 2023 at 11:52=E2=80=AFAM Sumira Suthesan wrote: = = = = = Hi=C2=A0Pam,=C2=A0 = = Hi Claudia, = = = = Do you know how I can edit the end time on September 14 from 11:59pm to = 9am? = = = = It won't edit it in clearcare. = = = = = = Thanks,=C2=A0 = = Sumira Suthesan = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = = = -- = = Kind Regards,=C2=A0 Chandani Patel=C2=A0 = = Caregiver Ambassador/ Human Resources of=C2=A0Calgary, Alberta & Winnipeg= , Manitoba=C2=A0 ________________________ = Calgary Office: 403-301-3777 Winnipeg Office:=C2=A0204-489-6000 Direct Nu= mber:=C2=A0403-333-0999 TheKey.ca = = = = = = = = = -- = Irin Nahar Eva, PCP, PLP (CPM) = = Payroll Specialist = = 647-932-6409 ext. 23900051 = canadapayroll@thekey.com = irin.eva@thekey.com = = = = = = = = = -- = = Claudia Vasquez = = = Staffing Manager Direct: 778-403-0854 = Office:=C2=A0778-279-3634 = Email: claudia.vasquez@thekey.com = = = = = = = -- = = Kind Regards,=C2=A0 Chandani Patel=C2=A0 = = Caregiver Ambassador/ Human R