This is a multipart message in MIME format. ------=_NextPart_000_06BA_01DBB2CB.104B30F0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_06BB_01DBB2CB.104B30F0" ------=_NextPart_001_06BB_01DBB2CB.104B30F0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Good Afternoon- Please see the below updates for the roll out of Lifeguard in Canada. If there is anything I've missed or misrepresented below, please let me know. Link to the project plan and all supporting information is here. Key Activities & Action Items for Week Ending 4/25/25: * B2B Agreement has been fully execuited * Tim- can you please forward me a copy of this agreement? * Lifeguard has confirmed they will send one invoice with a summary for each location, in CAD Currency * Tim- has scheduled a working session w/the Finance Onboarding team to review our first new client paying for the LG Service * Tim- working with LG to confirm the reporting/tracking requirements * Elizabeth to coordinate working sessions with various internal stakeholders to align in the source & reporting systems needed respectively * Donny & Renne to support any updates needed to SF, and the respective reporting requirements * Tim- to update current Lifeguard Pricing Model, to include Tags to be used in CC & NS for each customer type * Tim- to partner with AP & LG teams to coordinate proper Supplier Set Up in Coupa, knowing we will be invoiced and paying invoices in CAD * Once set up @'Anotte will ensure the workflow in Coupa routes the invoice to each GM for approval before it is paid * Tim is aware the GMs speed to approve will determine if we can meet the Net15 payment terms we agreed to, for the initial 90 days of our formal relationship Gemini Notes from 4/21 Call: LG Invoice Review & Coupa Workflow - 2025/04/21 12:58 PDT - Notes by Gemini - Google Docs Kind regards- Elizabeth Clark Director | TheKey Mobile: 619.822.4855 From: eclark@thekey.com Sent: Tuesday, April 15, 2025 6:07 AM To: 'Timothy Thomas' ; 'Katherine Cope' ; 'Lyndsey Organ' ; 'Anotte Francois' ; 'Troy Riha' ; adriana.mendez@thekey.com; 'Kristy Poyner' ; 'Joey Taylor' ; 'Michelle Schefter' ; 'Frank Liu' ; lito.delapena@thekey.com; 'Jeannie Ortiz' ; 'Audra Williams' ; 'Monica Johnston' ; 'Renee Drobek' Cc: 'Laszlo Kovacs' ; natalie.cahoone@thekey.com; 'Alyson Rohane' Subject: Lifeguard Project Status- Week Ending 4/18/25 Importance: High Good Morning All- Please see the below updates for the roll out of Lifeguard in Canada. From an Accounting and OTC perspective, there are no blockers to taking this new service offering to market! If there is anything I've missed or misrepresented below, please let me know. Link to the project plan and all supporting information is here. Key Activities & Action Items for Week Ending 4/18/25: * B2B Agreement with Chris G for review and approval * Once finalized, Tim will share the finalized agreement for Clients & LG with impacted operational leaders for review. * Lifeguard to confirm they will invoice TheKey separately by Canadian entity/location * Once confirmed, Coupa stakeholders will meet to discuss workflow options to accommodate proper audits by CAD GMs * Invoices sent by LG to Coupa will hit 500758 - Contractual COGS * Appwrap has confirmed the correct placement on the Income Statement * Anotte has confirmed the Commodity was created * Tim working with LG to confirm the reporting/tracking requirements * Elizabeth to coordinate working sessions with various internal stakeholders to align in the source & reporting systems needed respectively Decisions & Workflow: * Clients invoiced for services alongside Caregiving services will not be invoiced an itemized/unique expense or invoice. Instead, the bill rate will be increased. * Clients invoiced for just the technology subscription will be invoiced an Expense, which will hit Expense Revenue. * The description of the billable expense will be "LifeGuard Care" or "Lifeguard Care Pro", * Accounting is aware of how to review this and make manual adjustments to revenue as appropriate * Once the volume for that manual work justifies an enhancement CI will support a NetSuite enhancement workshop to automate the process * Clients will be tagged in ClearCare and NetSuite, according to the below matrix approved by Tim & Accounting * This is dependent on the New Client Audit supported by Jeannie's team. The customer must have the appropriate contracts and tags. Receiving Caregiving Services Using Lifeguard System Only (No Billable Caregiving Services) Lifeguard Care (Wifi Sensing) - Tag= LGuard Tier 2 Lifeguard Pro (Wifi Sensing) - Tag= LGuard Tier 4 Lifeguard Care (Wifi Sensing + Fall Detection) - Tag= LGuard Tier 1 Lifeguard Pro (Wifi Sensing + Fall Detection) - Tag= LGuard Tier 3 Moving forward, these will be sent weekly, apologies for the delay. Kind regards- Elizabeth Clark Director, Finance On Boarding, Collections, Billing Help Desk, CI | TheKey Mobile: 619.822.4855 ------=_NextPart_00